Top 104 Student support specialist Jobs in Albany Ny

Student Support Specialist
Excelsior University —Albany, NY
- $47,000 - $48,000 a year
- Full-time
- Hybrid work
- Experience working with individuals with disabilities
- Mid-level
- Office
Quick Apply
Transfer Support Specialist
The State University of New York (SUNY) —Albany, NY
- $73,000 - $87,000 a year
- Full-time
- 5 years
- Research
- Mid-level
- Health insurance
- Dental insurance
5d
Administrative Specialist 1, or Trainee 1 / Trainee 2
State of New York - Civil Service, Department of —Albany, NY
- $56,655 - $83,286 a year
- Email
- Background check
- Mid-level
- Office
- Health insurance
13d
Diversity and Inclusion Specialist 1
State of New York - Civil Service, Department of —Albany, NY
- $67,119 - $83,286 a year
- Email
- Background check
- Master's degree
- Military encouraged
- Health insurance
6d
Area Candidate Experience Specialist
First Student —Albany, NY
- $33 an hour
- Full-time
- Customer service
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
2d
User Support Specialist - Two Positions Available - Siena University
Siena College —Loudonville, NY
- $23.05 an hour
- Weekends as needed
- Classroom
- Google Workspace
- Mid-level
- Health insurance
- Dental insurance
Prevention Family Specialist - Albany Home Run Prevention Program
Together For Youth —Albany, NY
- $23.54 - $24.52 an hour
- Weekends as needed
- Bilingual
- School experience
- Clean driving record
Quick Apply
2h
Pediatric School-Based Speech Language Pathologist | Clifton Park, New York
Sunbelt Staffing —Clifton Park, NY
- $25.50 - $62.40 an hour
- Full-time
- School experience
- Mid-level
- Preschool
- Health insurance
- Dental insurance
Quick Apply
Military Service - U.S. Air National Guard, Biomedical Equipment
Military Service - U.S. Air National Guard Recruiting —New York State
- From $49,838.78 a year
- Full-time
- 18 years or older
- Military
- High school diploma or GED
- Health insurance
Student Engagement and School Attendance Specialist
Schenectady City School District —Schenectady, NY
- $48,000 - $56,000 a year
- Evenings as needed
- School experience
- Writing skills
- Mid-level
20h
University at Albany, SUNY – Research Foundation – Education Specialist (R26-22)
Albany, NY
- $60,000 - $70,000 a year
- School experience
- Mid-level
- 3 years
- Disability insurance
- Dental insurance
Senior ICE Specialist
Abbott Laboratories —Albany, NY
- $78,000 - $156,000 a year
- Weekends as needed
- Engineering
- Mid-level
- Master's degree
- Health insurance
- Tuition reimbursement
Citizens Banker
Citizens Financial Group —Latham, NY
- $25.00 - $31.25 an hour
- Weekends as needed
- Background check
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Teaching Assistant
Guilderland Central School District —Guilderland Center, NY
- From $20.76 an hour
- Part-time
- School experience
- Classroom
- Experience working with individuals with disabilities
8d
Data Entry Specialist
Carvana —Latham, NY
- From $18 an hour
- 8 hour shift
- English
- Office
- Administrative experience
- Wellness program
- Employee stock purchase plan
Quick Apply
Child Life Specialist - Pediatric Specialty Clinics
Albany Medical Center —Albany, NY
- $59,066 - $88,599 a year
- Full-time
- Basic math
- Adults
- HIPAA
Staff Development Specialist
St. Catherine's Center for Children —Albany, NY
- $23.11 - $25.69 an hour
- Full-time
- Classroom
- Google Workspace
- Writing skills
- Paid training
- Paid holidays
Quick Apply
Child Life Specialist: 40 hours/week, evening shift
Albany Medical Center —Albany, NY
- $23.96 - $38.34 an hour
- Full-time
- Basic math
- Adults
- HIPAA
Risk Control Technical Consultant, Field
The Travelers Companies, Inc. —Albany, NY
- $94,400 - $155,800 a year
- Hybrid work
- Customer service
- 5 years
- Mid-level
- Wellness program
- Paid holidays
Secondary Librarian Position
Schenectady City School District —Schenectady, NY
- $54,100 - $88,382 a year
- Computer literacy
- Teaching Certification
- Research
7d

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Student Support Specialist

Excelsior University -
Albany, NY

Quick Apply

Job Details

Full-time
$47,000 - $48,000 a year

Qualifications

Customer communication
Customer relationship building
Client rapport building
Documentation tools
Bachelor's degree
Customer engagement
Desktop applications
Customer support
Productivity software

Full Job Description

The Student Support Specialist is responsible for providing exceptional support to students and all internal/external stakeholders, ensuring their inquiries, concerns, and issues are resolved promptly and professionally. This role is critical in maintaining a positive user experience and supporting the overall success and needs of students. This is a full-time hybrid role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Duties and Responsibilities:

Review and promptly respond to student inquiries courteously and accurately via our communication channels while documenting and maintaining detailed records of interactions and resolutions.
Provide online learning platform and academic course help. (i.e. materials, textbook and access code questions, accommodations for students with disabilities, academic appeals, course policy questions, course extensions)
Support timely resolution of technical issues (i.e. access, course navigation, Turnitin, broken links)
Collaborate across the university as needed to ensure and communicate efficient resolutions for students.
Proactively identify and escalate complex or recurring issues for further investigation and resolution. (i.e. issues with an instructor, staff member or student peer)
Monitor, review feedback, and continuously improve processes, policies, procedures, and content while maintaining accurate and comprehensive resources both internally and externally for students, Excelsior staff and faculty as part of quality standards and best practices.
Stay updated on best practices, technology, and trends in student affairs as it relates to student support.
Participation as members of NASPA and NACE. This includes direct involvement in being dedicated members of the NACE Serving Students with Disabilities Affinity Group.
This role requires an understanding in detail of student academic policies and procedures to carry out decisions and appropriate outcomes on student inquiries, appeals and requests.
Investigation into an interpretation of student requests for appeals, exceptions and other items that require careful decision making and communication that at times can be challenging based on a student wants but must adhere to Excelsior University policy and best practices for equity and fairness.
It is key for this person to have strong communication and interpersonal skills that allow for patience, self-awareness and understanding in de-escalating stressful situations. At times this involves sharing decisions that students may not want to hear and delivering it in such a way that provides a professional and mindful understanding of how this student may react with calm.
Compliance in record keeping and documentation as well as tracking data and engagement.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree from an accredited institution.
Strong communication skills, both written and verbal, with the ability to articulate complex information in a clear and concise manner.
Excellent interpersonal skills and the ability to empathize and build rapport with students and customers.
Patient and student-focused attitude, with the ability to remain calm and professional while handling challenging situations.
Detail-oriented and highly organized, with the ability to multitask and prioritize effectively in a fast-paced environment.
Familiarity with online learning platforms and digital education tools is preferred.
- Proficient in using customer support software and systems, as well as common office productivity tools (e.g., Microsoft Office, Google Suite).

The hiring salary range for this position is $47,000.00 - $48,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

student support specialist jobs in albany ny

Student Support Specialist

Transfer Support Specialist

Administrative Specialist 1, or Trainee 1 / Trainee 2

Diversity and Inclusion Specialist 1

Area Candidate Experience Specialist

User Support Specialist - Two Positions Available - Siena University

Prevention Family Specialist - Albany Home Run Prevention Program

Pediatric School-Based Speech Language Pathologist | Clifton Park, New York

Military Service - U.S. Air National Guard, Biomedical Equipment

Student Engagement and School Attendance Specialist

University at Albany, SUNY – Research Foundation – Education Specialist (R26-22)

Senior ICE Specialist

Citizens Banker

Teaching Assistant

Data Entry Specialist

Child Life Specialist - Pediatric Specialty Clinics

Staff Development Specialist

Child Life Specialist: 40 hours/week, evening shift

Risk Control Technical Consultant, Field

Secondary Librarian Position

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