Top 468 Support specialist Jobs in Albuquerque Nm

User Support Specialist II
Chickasaw Nation Industries —Albuquerque, NM
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Disability insurance
Clinical Application Support Specialist (Hybrid)
ClearSky Health Acquisition, LLC —Albuquerque, NM
- Full-time
- Remote
- Clean driving record
- Mid-level
- 3 years
- Health savings account
- Loan repayment program
Quick Apply
Resource Management Specialist
redw —Albuquerque, NM
- $25.19 - $33.65 an hour
- Overtime
- Remote
- Mid-level
- Analysis skills
- Project management
- Health savings account
- Health insurance
Quick Apply
5d
Field Operations Specialist - Human Services Program - Albuquerque, New Mexico
The Workforce Group —Albuquerque, NM
- $30 - $33 an hour
- Weekends as needed
- Background check
- Spanish
- Ability to walk for extended periods
Quick Apply
Operations Support Specialist I
ATI Physical Therapy —Albuquerque, NM
- Full-time
- 18 years or older
- Physical & Rehabilitation Medicine
- 11+ years
- Continuing education credits
- Paid holidays
2d
Office Support Professional
Cintas —Albuquerque, NM
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Profit sharing
- AD&D insurance
14d
SUPPORT OPERATIONS SPECIALIST
SANDIA AREA FEDERAL CREDIT UNION —Albuquerque, NM
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- AD&D insurance
- Paid holidays
Quick Apply
Aerospace Electronics Assembly & Printed Circuit Board Fabrication Specialist II
ProtectedLogic Corporation —Albuquerque, NM
- $22 - $30 an hour
- Full-time
- Background check
- 6 years
- Pass drug screening
- Paid holidays
- Health insurance
Quick Apply
5d
Licensed Professional Counselor
Headway —Albuquerque, NM
- Up to $120 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Licensed Professional Counselor
Headway —New Mexico
- Up to $120 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Jeweler Customer Support Sales Specialist III- Manufacturing
Rio Grande —Albuquerque, NM
- $64,880 - $81,100 a year
- Full-time
- Spanish
- 5 years
- English
- Wellness program
- Paid holidays
Quick Apply
Bilingual Customer Service Specialist- 194
Sun Loan Company —Los Lunas, NM
- $18.25 - $21.00 an hour
- Urgently hiring
- Spanish
- Google Workspace
- Software troubleshooting
- Paid holidays
- Health insurance
Quick Apply
Automotive Sales Professional
Chalmers Ford —Rio Rancho, NM
- $3,000 - $10,000 a month
- Full-time
- Background check
- Clean driving record
- Dealership
- Health insurance
- Dental insurance
Quick Apply
8d
Financial Services Professional - Hybrid Remote (NM)
Bankers Life —Albuquerque, NM
- $50,000 - $80,000 a year
- Full-time
- Hybrid work
- Office
- Communication skills
- Entry level
Quick Apply
Hearing Care Professional
Miracle-Ear —Albuquerque, NM
- $100,000 - $150,000 a year
- Full-time
- Mid-level
- Windows
- 1 year
- Health savings account
- Paid holidays
Quick Apply
Federal Construction Professionals – QCM, Superintendent, PM
Elite Recruiting & Consulting Services —Albuquerque, NM
- Online Application
- OSHA
- Construction site
- Travel
Quick Apply
Client Stabilization Specialist
Community Bridges, INC —Albuquerque, NM
- Full-time
- Addiction Medicine
- Mid-level
- Residential
- Disability insurance
- Health insurance
Quick Apply
Bilingual Retail Customer Service Specialist (Spanish)
Sherwin-Williams —Albuquerque, NM
- $15.83 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
Bilingual Retail Customer Service Specialist (Spanish)
Sherwin-Williams —Albuquerque, NM
- $15.83 an hour
- Part-time
- 18 years or older
- Merchandising
- High school diploma or GED
4d
Procurement Specialist
SENERGY PETROLEUM LLC —Albuquerque, NM
- $65,000 - $109,000 a year
- Full-time
- Oracle
- Up to 50% travel
- Mid-level
Quick Apply

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User Support Specialist II

Chickasaw Nation Industries -
Albuquerque, NM

Apply Now

Job Details

Full-time

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Professional development assistance
Life insurance

Qualifications

Computer hardware
Desktop (troubleshooting support)
Incident management operations support
Ticketing system technical support

Full Job Description

The User Support Specialist II provides information technology services support for the Indian Health Service (IHS) and remote locations. This position works in a team environment to provide first response assistance in resolving desktop and peripheral user support issues.

Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure & Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental – Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.

As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.

ESSENTIAL REQUIREMENTS

Must be a U.S. born or naturalized citizen due to government or federal requirement
Must be able to obtain required government security clearance
Knowledge and understanding of the tools, concepts, practices and procedures related to an IT help desk user support environment
Working knowledge utilizing service desk software tools and applications
Knowledgeable and skilled in the use of ticketing systems with ability to clearly and concisely log tickets
Ability to read and interpret common information systems documents and translate into layman terminology
Excellent problem-solving skills with ability to troubleshoot computer hardware / software issues
Excellent critical thinking skills with ability to identify, analyze and resolve problems / issues
Excellent verbal and written communications skills with ability to effectively communicate / interact with a wide variety of technical and non-technical audiences (i.e., customers, team members, management and federal staff)
Exceptional customer service skills with ability to respond to requests in a professional, helpful and timely manner
Ability to use tact in handling difficult individuals and/or situations
Ability to resolve difficult or challenging problems within the assistance of senior support or the use of outside software analysis support
Highly organized with ability to multitask
Ability to work in a fast-paced environment and to learn and apply new knowledge and techniques related to incident response
Ability to effectively work both independently and in a team environment for the successful achievement of goals
Ability to lift 25 pounds

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following. Other duties may be assigned.

Serves as the initial point of contact for call center support for agency programs. Provides computer users with problem-solving support via phone and email. Resolves less complex issues immediately, and elevates more complex issues to senior level support or supervisory personnel.
Conducts all interactions in a professional manner.
Troubleshoots user problems with computer software and hardware, electronic mail, directories, standard Windows desktop applications, specific customer applications and with printers. Uses proper troubleshooting techniques, analyzes user-related problems in assigned applications, and applies or recommends solutions.
Helps to control issues by ensuring a timely response process, which includes problem recognition, research, isolation and follow-up steps.
Occasionally performs onsite installations, and provides startup or cutover guidance on applications that require significant deployments and/or data conversion efforts.
Performs applications development testing support, and assists with documentation. Helps with user inquiries on how to use applications.
Helps with user training on assigned software applications. Works with established instructional design concepts and guidelines for effective training materials. May work as part of a team to develop a standardized training approach for new employees on required skill sets.
Reviews customer satisfaction survey results and researches tickets, as needed.
Learns new applications and supports new areas, as needed.

EDUCATION / EXPERIENCE

Associates degree in Information Technology or a related field of study, and three (3) years’ of relevant experience in an IT help desk support customer facing environment, or equivalent combination of education / training / experience.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate hand tools, computers, and/or controls. Required to speak and hear. Frequently required to stand on ladders or objects, walk and stoop, kneel, crouch, or crawl under or behind objects. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Minimal risk of electrical shock.

CNI offers a comprehensive benefits package that includes:

Medical
Dental
Vision
401(k)
Family Planning/Fertility Assistance
STD/LTD/Basic Life/AD&D
Legal-Aid Program
Employee Assistance Program (EAP)
Paid Time Off (PTO) – (11) Federal Holidays
Training and Development Opportunities

Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).

#INDCNI

Apply Now

Refine Your Search

support specialist jobs in albuquerque nm

User Support Specialist II

Clinical Application Support Specialist (Hybrid)

Resource Management Specialist

Field Operations Specialist - Human Services Program - Albuquerque, New Mexico

Operations Support Specialist I

Office Support Professional

SUPPORT OPERATIONS SPECIALIST

Aerospace Electronics Assembly & Printed Circuit Board Fabrication Specialist II

Licensed Professional Counselor

Licensed Professional Counselor

Jeweler Customer Support Sales Specialist III- Manufacturing

Bilingual Customer Service Specialist- 194

Automotive Sales Professional

Financial Services Professional - Hybrid Remote (NM)

Hearing Care Professional

Federal Construction Professionals – QCM, Superintendent, PM

Client Stabilization Specialist

Bilingual Retail Customer Service Specialist (Spanish)

Bilingual Retail Customer Service Specialist (Spanish)

Procurement Specialist

I want to receive the latest job alert for support specialist in albuquerque nm

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