Top 12 Help desk technician Jobs in Allentown, Pa

HELP DESK ANALYST
City of Allentown —Allentown, PA
- $57,150.29 a year
- Mid-level
- Ability to lift 75 pounds
- Communication skills
6d
Anticipated Technology Technician
Northampton Area School District —Northampton, PA
- School experience
- Current TB test
- Computer literacy
6d
Support Technician
BerkOne —Bethlehem, PA
- $42,000 - $47,000 a year
- Urgently hiring
- Clean driving record
- Pass drug screening
- Office
- Travel reimbursement
- Profit sharing
Computer Technician
Carbon Lehigh Intermediate Unit —Schnecksville, PA
- Computer science
- Computer Science
- Customer service
13d
Specialist IT Onsite Support
Parkside Utility Construction, LLC —Harleysville, PA
- 18 years or older
- Computer science
- Computer Science
- Employee stock purchase plan
- Paid holidays
Quick Apply
5d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Bethlehem, PA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Facilities Services Specialist
Penn Community Bank —Perkasie, PA
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
IT Service Delivery Technician
Integer Holdings Corporation —Quakertown, PA
- Full-time
- Mid-level
- Office
- Microsoft Office
- Disability insurance
- Health insurance
Quick Apply

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Network Support Specialist - Tier 2
Pencor Services —Palmerton, PA
Ability to work varied hours/shifts to cover for calls off or emergencies. Valid PA Driver’s License and good driving record.
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14d
Customer and Computer Support Representative
Venture 3 Systems dba Telikin Computers —Hatfield, PA
This current position requires Customer Service Agents to educate and mentor customers in the beginning stages of computer ownership and be able to communicate…
$14 - $16 an hour
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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
13d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

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HELP DESK ANALYST

City of Allentown -
Allentown, PA

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Job Details

$57,150.29 a year
6 days ago

Qualifications

Distributed file systems
Computer hardware
Desktop (troubleshooting support)
IP networking

Full Job Description

JOB DESCRIPTION

Title: Help Desk Analyst
Department: Information Systems
Revised: 11/5/2025
Grade Number: S06
Union: No

Help Desk Job Summary
We are seeking a detail-oriented, thorough, and organized help desk employee to join our growing team. In this position, you will be responsible for providing technical assistance and support to clients with computer systems, hardware, or software issues. You will also respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.

Supervision Received
The Desktop Support Specialist works under the direction of the Infrastructure manager.
Help Desk Duties and Responsibilities

Monitor and respond quickly and effectively to requests received through the IT helpdesk.

Respond to customer queries by phone and email.

Create step-by-step training material with screenshots for clients.

Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware.

Document internal procedures.

Maintain daily performance of computer systems.

Ask educated questions and listen to customers to determine root cause of issues.

Work through the problem-solving process with customers, empowering them to do the same in the future.

Run diagnostic problems to resolve problems.

Clean up computers.

Train incoming staff.

Report significant and recurring issues to the tier-2 support team.

Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems.

Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.

Requirements and Qualifications

Proven experience as a Help Desk Technician or other customer service role.

Ability to diagnose and resolve basic computer/technical issues.

Excellent communication skills.

Understanding of DHCP, TCP/IP, WINS, DFS, VPN.

Understands the design of consistent network-wide file system layouts.

Provide quality and effective customer service with courtesy and understanding to our customers, citizens, and internal departments.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is constantly required to sit and talk or hear. The employee is required to walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.
The employee must occasionally lift and/or move up to _75_ pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.

Selection Guidelines
Formal application, rating of education and experience; oral interview and reference check; job related tests may be required.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

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Refine Your Search

help desk technician jobs in allentown, pa

HELP DESK ANALYST

Anticipated Technology Technician

Support Technician

Computer Technician

Specialist IT Onsite Support

Now Hiring IT and Telecom Field Technicians

Facilities Services Specialist

IT Service Delivery Technician

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