Top 3 It help desk manager Jobs in Amherst Ma

IT Support Specialist
Hancock Survey Associates, Inc. —Palmer, MA
- $55,000 - $60,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Senior Support Technician
Paragus Strategic IT —Hadley, MA
- $74,000 - $130,000 a year
- Full-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
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Delivery Manager - Service Desk S 4D
Genpact LLC —Agawam, MA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- English
- Mentoring
- SharePoint
- Flextime
Quick Apply

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Delivery Manager - Service Desk S 4D
Genpact LLC —Agawam, MA
Manage and lead the service desk team to ensure efficient operations • Implement and maintain service desk processes and procedures • Monitor service desk…
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it help desk manager jobs near amherst ma

IT Support Specialist

Hancock Survey Associates, Inc. -
Palmer, MA

Quick Apply

Job Details

Full-time
$55,000 - $60,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Computer Science
Bachelor's degree
Attention to detail
Computer hardware
Desktop administration

Full Job Description

IT Support Specialist

DESCRIPTION:

Hancock Associates is looking for an IT Support Specialist to provide technical support for all of our locations. This position will be responsible for supporting our Chelmsford, Marlborough, and Palmer offices, as necessary.

We are looking for an ambitious IT expert to help maintain our computer systems, both hardware and software, and other peripheral equipment to ensure optimal performance so that end users can maintain a high level of productivity.

ESSENTIAL SKILLS & RESPONSIBILITIES:

Provide technical assistance with computer hardware and software.
Act as liaison to outsourced IT consultant.
Assist IT Manager with purchasing equipment.
Configure Autodesk Civil 3D and Carlson software for technical and field staff.
Manage company devices including smartphones, tablets, and laptops.
Assist field personnel with remote data transmission and devices.
Assist with daily and monthly data backup protocol.
Assist with server expansion, data archiving and directory organization as necessary.
Maintain log of all devices, software, and licenses.
Assist with all software installs, cloud access, etc.
Assist with all communication protocol including email, videoconferencing, and webinar.
Establish remote connection for off-site events.
Resolve issues for staff via phone, in person, or electronically.
Perform hardware and software installations, configurations and updates as needed.
Resolve technical issues in a timely manner using available resources within the company.

QUALIFICATIONS:

Excellent customer service skills; a Help Desk mentality.
The ability to interact with all levels of staff.
Dependable and detail oriented.
Strong troubleshooting and critical thinking skills.
Proactive mentality.
Previous working experience in IT support for 3 years.
Bachelor’s Degree in Computer Science or related technology field.
Ability to lift and/or move up to 50 lbs.

LOCATION(S): Chelmsford, Marlborough & Palmer, MA

**Please include a Cover Letter.

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

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it help desk manager jobs in amherst ma

IT Support Specialist

Senior Support Technician

Delivery Manager - Service Desk S 4D

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