Top 9 Desktop support technician Jobs in Amsterdam Ny

Help Desk Technician
SteadFastIT —Saratoga Springs, NY
- $20.15 - $22.15 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Desktop Support Technician
Ovation Workplace Services Inc —Niskayuna, NY
- $39,000 - $49,000 a year
- Weekends as needed
- Computer Science
- Mid-level
- Office
Quick Apply
10d
Tier 1 Managed IT Technician
Usherwood Office Technology —Albany, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
Technology Support Analyst II
John W Danforth Company —Clifton Park, NY
- $62,400 - $68,400 a year
- Full-time
- Computer literacy
- Mid-level
- Windows
- Disability insurance
- Health insurance
Quick Apply
Cleared Computer Technician
Colossal Contracting LLC —Ballston Spa, NY
- Full-time
- Mid-level
- In-person
- 1 year
- Dental insurance
- 401(k)
Quick Apply
Help Desk Technician
cb20 —Schenectady, NY
- $20 - $22 an hour
- Full-time
- Mid-level
- Travel
- Leadership
Quick Apply
9d
Technology Support Analyst II
John W. Danforth Company —Clifton Park, NY
- $55,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance

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Help Desk Technician

SteadFastIT
Saratoga Springs, NY

Quick Apply

Job Details

Full-time
$20.15 - $22.15 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Customer communication
Windows
Remote access software
Desktop administration
Associate's degree
Mobile devices

Full Job Description

Help Desk Technician

Job Summary

The Help Desk Support Technician Level 1 serves as a first point of contact for client support requests. This role is primarily responsible for answering support calls, creating and triaging tickets, gathering accurate information, performing initial troubleshooting, resolving Level 1 technical issues, and escalating more complex issues when needed.

The technician will support users across Windows, macOS, Microsoft 365, printers, peripherals, mobile devices, remote access tools, and common business applications. This position requires excellent customer service skills, clear communication, reliable ticket documentation, and the ability to follow established support processes.

Duties

Answer incoming support calls and provide professional, courteous first-level assistance to clients.
Create, triage, prioritize, and route support tickets.
Gather accurate information from users, including symptoms, error messages, affected devices, urgency, and business impact.
Perform initial troubleshooting and resolve Level 1 issues involving Windows workstations, macOS devices, printers, peripherals, mobile devices, remote access, and common business applications.
Support basic Microsoft 365 issues, including Outlook, Teams, OneDrive, user accounts, password resets, MFA prompts, mailbox access, and general user support.
Troubleshoot basic network connectivity issues including Wi-Fi, VPN, mapped drives, DNS/DHCP-related symptoms, and internet access issues.
Escalate complex technical issues to senior technicians with clear notes, troubleshooting steps already performed, and relevant client details.
Provide remote support using approved remote access and RMM tools.
Assist with workstation setup, software installation, profile configuration, user onboarding, and user offboarding tasks.
Communicate clearly and professionally with clients, vendors, and internal team members.
Maintain detailed ticket notes, including troubleshooting steps, client communication, next actions, and status updates.
Follow internal processes, client-specific procedures, security standards, and documentation requirements.
Perform on-site technical work at client locations as needed.

Experience/Qualifications

Demonstrated commitment to providing excellent customer service and professional communication.
Ability to effectively respond to technical support requests, gather accurate information, and document issues clearly.
Working knowledge of Windows desktop operating systems.
Basic working knowledge of macOS.
Basic understanding of Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and user account administration.
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and general connectivity troubleshooting.
Experience using an IT service management (ticketing) system or the ability to quickly learn new systems and processes.
Ability to prepare clear, accurate, and thorough technical documentation, including ticket notes and status updates.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to organize, prioritize, and manage multiple assignments in a fast-paced environment while meeting established service expectations.
Associate's or bachelor's degree in Information Technology or a related field, or an equivalent combination of education, training, and relevant technical support experience, preferred.
Ability to work effectively both independently in a remote work environment and collaboratively with team members in an office setting.
Ability to travel to client locations as needed to perform the essential functions of the position.
Demonstrated commitment to providing high-quality customer service.
Effective written and verbal communication skills.
Ability to communicate technical information clearly and professionally to users with varying levels of technical knowledge.
Ability to produce accurate, thorough, and organized work with attention to detail.
Ability to maintain clear, timely, and accurate documentation of support activities.
Ability to follow established policies, procedures, and work processes.
Demonstrated ability to take ownership of assigned work and follow tasks through to completion.
Ability to organize, prioritize, and manage multiple assignments while meeting established deadlines and service expectations in a fast-paced environment.
Willingness and ability to learn new technologies, software, tools, and client environments.
Ability to identify issues requiring escalation and communicate relevant information accurately and promptly to the appropriate resource.

Schedule and Work Location

This is a hybrid position.
Employees are expected to work from the designated office location on Mondays and Tuesdays.
Subject to business needs and management approval, work may be performed remotely on Wednesdays through Fridays.
Travel to client locations may be required as needed to perform the essential functions of the position.
The approved work location must comply with the Company's Remote Work Policy and all applicable security and confidentiality requirements.

Reasonable Accommodations: The Company is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position, unless doing so would create an undue hardship.

Pay: $20.15 - $22.15 per hour

Benefits:

401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Hybrid remote in Saratoga Springs, NY 12866

Quick Apply

Refine Your Search

desktop support technician jobs in amsterdam ny

Help Desk Technician

Desktop Support Technician

Tier 1 Managed IT Technician

Technology Support Analyst II

Cleared Computer Technician

Help Desk Technician

Technology Support Analyst II

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