Top 134 Front desk supervisor Jobs in Anaheim Ca

Front Desk Agent
The Westin Anaheim Resort —Anaheim, CA
- $26.78 an hour
- Weekends as needed
- Spanish
- Ability to walk for extended periods
- Word processing
Quick Apply
Supervisor, Reception & Guest Services
University of California, Irvine —Irvine, CA
- $39.16 - $59.35 an hour
- Full-time
- Background check
- Sales
- Mid-level
- Health insurance
- Retirement plan
Front Desk Administrator & Scheduler
Spectrum Behavioral Therapies —Orange, CA
- $22 - $25 an hour
- Extended hours
- Spanish
- Microsoft Outlook
- Inventory management
- Health insurance
- Dental insurance
Quick Apply
Marriott Fullerton at California State University - Front Desk Supervisor
Aimbridge Hospitality —Fullerton, CA
- $23 - $27 an hour
- Weekends as needed
- CPR Certification
- Mid-level
- Hotel
- AD&D insurance
- Disability insurance
Part-Time Guest Service Agent at Hampton Inn & Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $19 - $20 an hour
- Part-time
- 18 years or older
- Microsoft Outlook
- Hotel
Quick Apply
10d
Front Desk Supervisor
Marriott Costa Mesa —Costa Mesa, CA
- $28.25 an hour
- Full-time
- Ability to walk for extended periods
- Writing skills
- Basic math
- Disability insurance
- Health insurance
Quick Apply
3d
Guest Service Agent
Embassy Suites Anaheim North —Anaheim, CA
- $18 - $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
7d
Full Time Night Audit at Homewood Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $20 - $21 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- 1 year
Quick Apply
4d
Rooms Controller
The Westin Anaheim Resort —Anaheim, CA
- $27.84 - $28.84 an hour
- Weekends as needed
- Spanish
- Inventory management
- Ability to walk for extended periods
Quick Apply
Guest Recognition Coordinator
Marriott International, Inc —Los Angeles, CA
- $31.73 an hour
- Full-time
- Hotel
- High school diploma or GED
- Fair chance
3d
Part-Time Night Audit at Anaheim Resort Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $20 - $21 an hour
- Part-time
- High school diploma or GED
- 1 year
- Communication skills
Quick Apply
Overnight Front Office Supervisor
FAIRMONT —Long Beach, CA
- $31.50 an hour
- Weekends as needed
- Mid-level
- Ability to lift 50 pounds
- Leadership
Quick Apply
Front Office Supervisor at Hyatt Place
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $22 - $23 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Agent 20.75
Lodging Dynamics —Anaheim, CA
- From $20.75 an hour
- Part-time
- Hotel
- High school diploma or GED
- Communication skills
- Wellness program
- Health insurance
Quick Apply
9d
Front Office Supervisor at Homewood Suites
PROSPERA MANAGEMENT INC. —Anaheim, CA
- $20 - $22 an hour
- Weekends as needed
- 18 years or older
- Writing skills
- Mid-level
Quick Apply
Clinic Manager
Key Essentials to Behavior Management, Corp —San Dimas, CA
- $70,000 - $95,000 a year
- Full-time
- Mid-level
- Residential
- Master's degree
- Continuing education credits
- Paid holidays
Quick Apply
Executive Assistant - Retirement Community
Morningside CoreCare —Fullerton, CA
- $24 - $26 an hour
- Full-time
- Mid-level
- Apartments
- Leadership
- Health insurance
- Dental insurance
Quick Apply
Front Desk Supervisor/Manager on Duty
Hampton Inn & Suites Mission Viejo, CA —Mission Viejo, CA
- From $24 an hour
- 8 hour shift
- English
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Part Time Front Desk Agent
Marriott Costa Mesa —Costa Mesa, CA
- $26.25 an hour
- Part-time
- Math
- Fair chance
- Ability to stand for extended periods
- Disability insurance
- Health insurance
Quick Apply
Administrative Manager
Front Porch —Anaheim, CA
- $73,000 - $78,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office

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front desk supervisor jobs near anaheim ca

Front Desk Agent

The Westin Anaheim Resort -
Anaheim, CA

Quick Apply

Job Details

Full-time
$26.78 an hour

Qualifications

Cost management
Financial forecasting
Computer operation
Cash amount verification
Property management tools
Word processing
Computer literacy
Writing skills
In-person customer service
English
Managing hospitality teams
De-escalation techniques
Conflict de-escalation
Cost control
High school diploma or GED
Budget forecasting
Profit & loss
Driver's License
Supervising experience
Computer hardware
Desktop applications
Leading team collaboration initiatives
Business operations
Profit and loss analysis
Team motivation (leadership skill)
Balancing end-of-day transactions

Full Job Description

JOB OVERVIEW:

Responsible for processing all guest check-ins/check-outs, confirming reservations, assigning rooms, and issuing and activating room keys. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.

WORK REQUIREMENTS:

Front Desk Agent Responsibilities

Participate and work with departments in the day to day operations of Front Desk, Front Services, Service Express and Guest Services.
Adhere and have a complete understanding of the Safety Rules and Regulations.
Creates and ensures a fun-filled and exciting environment where the flawless delivery and execution of service excellence is paramount.
Responsible for the accurate check-in and check-out of each guest.
Ensures that all guest contact is courteous, informative and thorough.
Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.
Receives cash, checks, credit cards and comps in payment, obtaining proper approval and authorization.
Maintains an operating bank, renders bills and issues change.
Ensures the timely delivery of all messages, mail and packages left for guests and departments within the Hotel.
Is responsible for the control of safe deposit transactions.
Works closely with Department Leaders to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
Empowered to ensure guests’ problems/complaints are resolved in a prompt, courteous and efficient manner.
Maintains knowledge of Hotel, Community and Special Events to provide guests with superior service.
Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.
Adheres to all regulatory, company and department policies and procedures.
Working knowledge of Guest Service operations and be able to perform duties - offer suggestions and provides descriptive literature pertaining to trips, excursions, Resort events and hours of operations for Resort outlets
Completes all other duties assigned.

Maintaining Property Standards

Providing Exceptional Customer Service
Handles guest problems and complaints efficiently.
Empowers employees to provide excellent customer service.
Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest and employee relations.

Major areas of responsibility include but are not limited to:

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Anticipate guest needs, respond promptly and acknowledge all guests, however busy and at any time of day.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Working knowledge of all inhouse group activities, locations and times set.
Maintain a working knowledge of all hotel and departmental policies and procedures.
Using empowerment and be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
Ensures on-going communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations and recognition of exemplary performance.
Ensure brand required and service programs are executed properly.
Communicates with key departments (Housekeeping, engineering, Food & Beverage, reservations, Sales and event planning) to ensure luxury 4 Diamond guest experience from arrival to departure.
Communicate closely with housekeeping and maintenance regarding discrepancies and ensure a luxury 4 diamond experience quality of Front Office.
Respond to all guests’ requests, problems and concerns presented in person or through comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Complete all duties and checklists on a daily basis and ensure your supervisor checks completion.
Ensure Marriott Rewards account number is associated with frequent guest’s accounts and enroll those guests are not already members.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Qualifications and Requirements

Experience in elevated guest service (4-5 Diamond, 4-5 Stars) highly preferred.
Degree in Hotel Management preferred.
Knowledge of effective office organizational practices.
Ability to customize approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding.
Ability to lead and participate as a member of a team to move the team forward.
Strong team player and able to motivate a team.
Excellent written and verbal communication skills (English).
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Maintain regular attendance in compliance with the handbook policies.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Complete designated cashier and closing reports in the property management system.
Count bank at the beginning and end of each shift. Balance and drop receipts according to accounting specifications.
Perform other duties as requested by management.
Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Proven ability in leading and motivation people.
Understanding Financial Statements (P&L).
Knowledge of Light Speed and GXP preferred.
Understanding of Budgeting procedures for all Front of the House departments.
Excellent knowledge of forecasting.
Understanding purchasing and cost control procedures.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

EDUCATION & PHYSICAL REQUIREMENTS:

High School diploma or GED; 1 year of experience in the Guest Services, Front Desk, or related professional area.
2-year degree from an accredited University in Hotel and Restaurant Management, Hospitality or Business Administration preferred.
Experience in the hospitality industry preferred
Experience in 4 Diamond Rated Hotel preferred
Opening hotel experience preferred.
Demonstrated skills in supervising and leading an operations team to revenue goal achievement
Must be able to walk/stand for long periods of time
Excellent communication skills
Must be able to work days, nights, weekends and holidays
Great knowledge of chemicals
Constant standing and walking throughout shift
Occasional lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Frequently use hands for keyboard and arms to reach.

COMMUNICATION REQUIREMENTS:

Able to communicate effectively in English/Spanish preferred, both verbally and in writing.
Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

LICENCES/CERTIFICATIONS:

Valid driver’s licenses required.

Quick Apply

Refine Your Search

front desk supervisor jobs in anaheim ca

Front Desk Agent

Supervisor, Reception & Guest Services

Front Desk Administrator & Scheduler

Marriott Fullerton at California State University - Front Desk Supervisor

Part-Time Guest Service Agent at Hampton Inn & Suites

Front Desk Supervisor

Guest Service Agent

Full Time Night Audit at Homewood Suites

Rooms Controller

Guest Recognition Coordinator

Part-Time Night Audit at Anaheim Resort Suites

Overnight Front Office Supervisor

Front Office Supervisor at Hyatt Place

Front Desk Agent 20.75

Front Office Supervisor at Homewood Suites

Clinic Manager

Executive Assistant - Retirement Community

Front Desk Supervisor/Manager on Duty

Part Time Front Desk Agent

Administrative Manager

I want to receive the latest job alert for front desk supervisor in anaheim ca

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