The Program Director of Family and Youth Support Services provides leadership to a team responsible for program oversight and program delivery. The Director serves as the primary program contact and liaison. The Director ensures the development, implementation, operation and evaluation of program practices. S/he ensures the effectiveness and quality of all services through monitoring, data management, financial management, research, evaluation, supervision, and the development and enhancement of program efficiencies. The Director provides sound training of staff and community members using a trauma-informed, and strength-based approach. In close collaboration with the Regional Director, this position will liaise with key stakeholders, including program funders and federal government agencies. S/he must maintain positive relationships with Endeavors partners and internal support departments at all times.
Responsible for the day to day operations and oversight of assigned CHAP programs.
Implement change of program policies and procedures as needed to meet program objectives and customer needs.
Promote the success and reputation of the housing programs.
Identify community needs and opportunities for program expansion and growth.
Maintain open lines of communication with funders, referring agencies, supportive services providers, client families, and community collaborations.
Schedule periodic meetings and provide ongoing feedback and updates to program staff.
Ensure all customer concerns are resolved in a timely and satisfactory manner.
Supervise direct reports
Interview, make quality hiring decisions, train and mentor in best practices, policies and procedures
Monitor performance; document as necessary, provide ongoing feedback and timely evaluations
Develop staff for advancement and to ensure continuity of program
Prepare and manage annual program budgets.
Operate programs in an efficient, cost effective manner.
Implement cost containment as needed to stay within budget parameters.
Ensure grant deliverables are met, reported accurately, and on time.
Ensure all reports required by our funders are submitted timely, including: performance reports, accounting reports, budget reports and quarterly report.
Monitor quality and effectiveness of program services as well as track program's performance and program deliverables.
Provide on-going program evaluation, data tracking and reporting to provide recommendations to the Regional Director of Community Housing Assistance Programs for continuous growth, quality and contract requirements.
Document weekly, submit end of month reports, monitor and update data tracking, and other duties as assigned.
Present program updates, challenges, successes and recommendations to leadership on a minimum of monthly basis.
Other duties as assigned.
Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Veteran or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."
Stay current in the field of Mental Health, Children’s Issues, Homelessness and related social services
Network with other professionals in the field
Read related periodicals and websites
Attend training to enhance knowledge and training skills
Demonstrate exceptional customer service, in everything you do, by placing the child, family, Veteran or client first to support our mission to “Empower people to build better lives for themselves, their families and their communities.”
ESSENTIAL QUALIFICATIONS:
EDUCATION: Bachelor’s degree in Sociology, Psychology or similar discipline. Master’s a plus.
EXPERIENCE: Required: 5+ years’ professional experience in a social service agency. Preferred 5+ years in an upper level management position; 3+ years developing and managing a million+ program budget; 3+ years’ experience working with those with mental illness, homeless in residential or shelter settings, parenting issues, substance abuse recovery.
ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
TRAVEL: Vehicle, insurance, and willingness to drive to off-site locations, highly preferred. Able and willing to travel locally and nationally up to 25% of time.
LICENSES: Driver’s License with clean record required.
WORK LOCATION: Hybrid – the Director must be able to both work from home in a virtual capacity and/or transition to an on-site location. The Director will be required to work in an office a minimum of three days per week, possibly more as needed. Must reside in the Austin or Houston area.
VEHICLE: Must have daily use of a vehicle without prior notice. Valid driver’s license, access to an automobile, insurance, and willingness to drive to off-site locations, highly preferred.
OTHER: Three (3) years progressive managerial experience with increasing roles and responsibilities related to program development, management, evaluation, and supervision. Experience in administering and overseeing grants, including proposal development, cooperative agreement compliance, reporting, and budget oversight. Experience in developing and providing support, technical assistance, and content-related training to local sub-grantees, service providers, and/or internal staff. Proven ability to be creative and very flexible in a fast paced working environment. Strong organizational skills and ability to manage multiple projects and activities simultaneously. Experience in developing, executing, and evaluating new programs. Ability to evaluate data to identify trends and foresee programmatic implications. Must be available and willing to travel to various locations and with such frequency as the business dictates. Must be available and willing to work nights, weekend, and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.
Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.
Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email
[email protected] or speak with your recruiter.
Endeavors is dedicated to offering reasonable accommodations for individuals with disabilities. If you are a qualified candidate with a disability and need help submitting your application online, please reach out to us at
[email protected]. If you are chosen for an interview, we will provide further details on how to request accommodations for the interview process.
