Top 73 Call center representative Jobs in Annapolis, Md

Outbound Sales & Booking Representative
Clarksville Heating & Air —Hanover, MD
- $50,000 - $90,000 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
1d
Billing Clerk/Customer Service
powertrain products inc —Stevensville, MD
- $25,000 - $45,000 a year
- 8 hour shift
- Customer service
- English
- In-person
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative (In-Office)
Gutter Helmet by Lednor Home Solutions —Millersville, MD
- $17 - $22 an hour
- Overtime
- Background check
- English
- Mid-level
- Paid training
- Paid holidays
Quick Apply
Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)
Municipal Employees Credit Union of Baltimore, Inc. —Baltimore, MD
- $20.00 - $24.13 an hour
- Full-time
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Call Center Representative
Home Genius Exteriors —Hanover, MD
- $17.50 an hour
- Weekends as needed
- Entry level
- Paid training
- Health insurance
Quick Apply
CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Compliance Division)
State of Maryland - COMP Compliance Division —Annapolis, MD
- $49,214 a year
- Online Application
- 18 years or older
- Spanish
- Writing skills
- On-the-job training
3d
Customer Service Advocate I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $32,256 - $59,136 a year
- Full-time
- Remote
- High school diploma or GED
- US work authorization
- 1 year
- 401(k)
Quick Apply
Contact Center Agent
Immersion Consulting, LLC —Annapolis, MD
- HIPAA
- High school diploma or GED
- Communication skills
Quick Apply
Customer Service Representative (Annapolis, MD)
Chaney Enterprises —Annapolis, MD
- $20 - $24 an hour
- 8 hour shift
- Spanish
- Basic math
- English
Quick Apply
1d
Call Center Service Representative 3 (SCA)
Peraton —Linthicum, MD
- $39,000 - $62,000 a year
- Remote
- High school
- Writing skills
- Mid-level
- Travel reimbursement
- Health savings account
Customer Service Representative / Customer Support Associate
Room & Board —Elkridge, MD
- $26.44 - $28.85 an hour
- Full-time
- US work authorization
- In-person
- Communication skills
- Profit sharing
- 401(k) matching
Systems Support Analyst
Luminis Health —Annapolis, MD
- $30.27 - $45.73 an hour
- Weekends as needed
- Computer literacy
- Bachelor of Science
- Mid-level
- AD&D insurance
- Paid holidays
Customer Service Call Center Agent
VECRA Inc —Lanham, MD
- $18.50 an hour
- 8 hour shift
- Remote
- Mid-level
- 3 years
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
BILINGUAL CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (TAXPAYER SERVICES DIVISION)
State of Maryland - COMP Revenue Administration C —Annapolis, MD
- $52,227 a year
- Online Application
- 18 years or older
- Spanish
- English
- Opportunities for advancement
3d
Call Center Sales Representative
Protocall Communications —Hanover, MD
- $31,000 - $100,000 a year
- Mid-level
- High school diploma or GED
- Business development
- Paid training
- Paid holidays
Quick Apply
Customer Service Representative
Meta Global —Baltimore, MD
- $45,746.41 - $65,092.45 a year
- Full-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Representative – Inbound Calls Only, NO SALES – PERMANENT
One Call Concepts, Inc —Hanover, MD
- $18 an hour
- Full-time
- Research
- High school diploma or GED
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
6d
Customer Service Advocate II (In-Office)
CareFirst BlueCross BlueShield —Baltimore, MD
- $39,240 - $71,940 a year
- Full-time
- Research
- Mid-level
- 3 years
- 401(k)
Quick Apply
Call Center Representative
Caplet Pharmacy —Columbia, MD
- $15 - $17 an hour
- Part-time
- Patient care
- In-person
- Communication skills
Quick Apply
2d
Contact Center Agent - Appointment Setting
Long Home Products —Savage, MD
- $18 an hour
- Construction experience
- Communication skills
- Entry level
- Paid training
Quick Apply
1d

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Outbound Sales & Booking Representative

Clarksville Heating & Air
Hanover, MD

Quick Apply

Job Details

Full-time
$50,000 - $90,000 a year
1 day ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Phone communication
Hunter (as sales technique)
Lead Conversion
Telephone systems
Customer interaction during outreach
Technical Proficiency
Quality data entry
Client interaction via phone calls

Full Job Description

Summary: The HVAC Outbound Sales & Booking Representative will work directly inside ServiceTitan to unlock revenue hidden within our existing customer database. Rather than cold-calling cold leads, you will conduct targeted outreach to warm, existing database segments – including unbooked estimates, aging equipment owners, expiring membership lists, and recurring service reminders. Your primary objective is to convert these opportunities into high-quality, completed service appointments and sales consultations while keeping field technician drive times short across target zones such as Severn, Elkridge, and Columbia.

Duties and Responsibilities:

1. ServiceTitan Lead Mining & Campaign Execution

a. Systematically navigate built-in ServiceTitan dashboards, call queues, and tag tracking features.

b. Re-engage “cold” or unbooked repair and replacement estimates to answer basic customer questions and convert them into scheduled visits.

c. Execute targeted outreach campaigns for expired Preferred Service Agreements (“PSA”), seasonal system tune-ups, and aging equipment check-ups.

2. Real-Time Dispatch & Geographic Route Density

a. Work directly alongside our dispatchers during live shifts to identify sudden schedule gaps created by cancellations or fast job completions.

b. Prioritize geographic clustering by targeting customers in tight zip codes (ie. Severn, Elkridge, Columbia) to limit technician wait time and maximize billable field hours.

3. High-Volume Execution & Performance Tracking

a. Maintain an active outbound volume of 80 to 120 calls per day using our cloud-based phone system.

b. Track daily booking metrics and call outcomes within ServiceTitan to ensure performance matches monthly target tiers.

4. Accurate Data Entry & System Preparation

a. Log real-time, comprehensive notes during every call within the customer’s ServiceTitan profile.

b. Verify and update crucial job details, including equipment age, brand, unit operational status, access codes, and customer preferred contact methods to prepare field technicians for successful visits.

Qualifications:

1. Experience: Minimum of 1 year in professional outbound calling, telemarketing, call center

operations, or inside sales. Direct, hands-on experience using ServiceTitan software is highly

preferred.

2. Availability: Reliable commute to our Hanover, MD office 5 days a week. Must be consistently available for our full peak shift from 10:00 am to 6:30 pm, Monday-Friday.

3. Communication: Clear, professional verbal communication with strong objection-handling ability. Must maintain a positive, energetic phone demeanor in a fast-paced team office setting.

4. Technical Aptitude: Comfort navigating multi-screen setups, web databases, and cloud dialers while maintaining interactive conversations with homeowners.

Physical Requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Qualified candidates with disabilities may be eligible for reasonable accommodations to enable them to perform these essential functions.

1. Stationary Position: Constantly operates in a stationary position for prolonged periods while engaging on phone calls.

2. Auditory & Speech: Must be able to clearly hear, speak, and converse with customers and

dispatchers over phone software and in person throughout the entire shift.

3. Lifting & Physical Mobility: Light work that primarily involves sitting or standing. Occasional requirement to lift, carry, or push office items weighing up to 10-15 pounds.

4. Sensory: High level of visual and mental concentration required to navigate multiple software screens simultaneously while conducting customer phone conversations.

Working Conditions consist of 100% on-site indoor, climate controlled fast-paced, collaborative office environment subject to mild to moderate noise levels.

Pay: $50,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in annapolis, md

Outbound Sales & Booking Representative

Billing Clerk/Customer Service

Customer Service Representative (In-Office)

Account Service Representative I/II (Call Center) - Inbound (162ASR1/162ASR2)

Call Center Representative

CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (Compliance Division)

Customer Service Advocate I (Remote)

Contact Center Agent

Customer Service Representative (Annapolis, MD)

Call Center Service Representative 3 (SCA)

Customer Service Representative / Customer Support Associate

Systems Support Analyst

Customer Service Call Center Agent

BILINGUAL CALL CENTER REPRESENTATIVE (REVENUE EXAMINER I) (TAXPAYER SERVICES DIVISION)

Call Center Sales Representative

Customer Service Representative

Customer Service Representative – Inbound Calls Only, NO SALES – PERMANENT

Customer Service Advocate II (In-Office)

Call Center Representative

Contact Center Agent - Appointment Setting

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