Top 50 Analyst i Jobs in Annapolis Md

Workforce Management Analyst I (Remote)
CareFirst BlueCross BlueShield —Baltimore, MD
- $45,072 - $89,518 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
- 401(k)
1d
SYSTEMS ANALYST I
Mercy Medical Center —Baltimore, MD
- $35.26 - $63.47 an hour
- Full-time
- Bachelor of Science
- Research
- Office
- 403(b) matching
- Paid holidays
Classification Analyst (HR ANALYST I DBM)
State of Maryland - DBM OPSB Division of Salary Admin and Class —Baltimore, MD
- $55,710 - $66,584 a year
- Online Application
- Office
- Driver's License
- Bachelor's degree
3d
Budget Analyst I, II, III, IV Operating
State of Maryland - n/a —Annapolis, MD
- $76,990 - $118,128 a year
- Extended hours
- Hybrid work
- Office
- Finance
- Analysis skills
9d
Digital Forensic Analyst I
Contact Government Services, LLC —Baltimore, MD
- $80,000 - $120,000 a year
- Extended hours
- Hybrid work
- Computer science
- Computer Science
- Data analysis skills
- Health insurance
- Dental insurance
Quick Apply
Analyst I
Microbac —Baltimore, MD
- $19 - $21 an hour
- Full-time
- Computer literacy
- Pass drug screening
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
Target Digital Network Analyst I
Chiron Technology Services, Inc. —Annapolis Junction, MD
- $80,000 - $90,000 a year
- 6 years
- Mid-level
- Office
- AD&D insurance
- Health insurance
Exploitation Analyst I-IV
Chiron Technology Services, Inc. —Annapolis Junction, MD
- $100,000 - $219,000 a year
- Mid-level
- Presentation skills
- 2 years
- AD&D insurance
- Health insurance
Intrusion Analyst (Levels I-III)
BTS Software Solutions —Annapolis Junction, MD
- $100,000 - $190,000 a year
- Mid-level
- Analysis skills
- 2 years
- Health insurance
- Paid time off
EXPLOITATION ANALYST (Levels I-IV)
BTS Software Solutions —Annapolis Junction, MD
- $120,000 - $260,000 a year
- Analysis skills
- Entry level
- Under 1 year
- Health insurance
- Paid time off
Digital Network Exploitation Analyst I
Chiron Technology Services, Inc. —Annapolis Junction, MD
- $100,000 - $110,000 a year
- Mid-level
- Office
- 2 years
- AD&D insurance
- Health insurance
Business Development Analyst Level I
CyberLinx Solutions LLC —Annapolis Junction, MD
- Part-time
- Mid-level
- Contracts
Quick Apply
TARGET ANALYST REPORTER (TAR) (Levels I-IV)
BTS Software Solutions —Annapolis Junction, MD
- $100,000 - $260,000 a year
- Analysis skills
- Senior level
- 2 years
- Health insurance
- Paid time off
SOC Analyst (Tier 1 / Security Monitoring Analyst)
CyberLinx Solutions LLC —Annapolis Junction, MD
- Full-time
- Mid-level
Quick Apply
CNE Analyst/Engineer Level 1
Embedded Systems Design —Severna Park, MD
- Computer Science
- Bachelor of Science
- Windows
Cyberspace Defensive Analyst 1
HII —Fort Meade, MD
- $73,193 - $85,319 a year
- Weekends as needed
- Computer Science
- Research
- 3 years
Farsi Operational Language Analyst- I-IV
RBR Technologies —Fort Meade, MD
- $105,000 - $155,000 a year
- Full-time
- Military
- Bachelor of Science
- Mid-level
- Paid parental leave
- Paid holidays
Quick Apply
4d
GSOC Tier 1 Analyst
Global Enterprise Services, LLC —Andrews AFB, MD
- $60,000 - $75,000 a year
- Full-time
- Background check
- Mid-level
- Office
Quick Apply
SOC Analyst - Tier 1
Evans & Chambers Technology —Fort Meade, MD
- $88,000 - $118,000 a year
- Office
- High school diploma or GED
- Associate's degree
Quick Apply
Cyberspace Operations Analyst 1
HII —Fort Meade, MD
- $82,000 a year
- Weekends as needed
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Paid holidays
- Health insurance

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analyst i jobs near annapolis md

Workforce Management Analyst I (Remote)

CareFirst BlueCross BlueShield -
Baltimore, MD

Apply Now

Job Details

Full-time
$45,072 - $89,518 a year
1 day ago

Benefits

401(k)

Qualifications

Internal employee customer service
Data interpretation
Productivity software

Full Job Description

Resp & Qualifications

PURPOSE:

Monitor and analyze call volume, call patterns, and traffic flow for the Customer Service center to ensure service level objectives are met. Work closely with supervisors and managers to analyze daily traffic and forecasts to adjust schedules and staff as needed, ensuring optimum staffing levels. Provide regular reports to management on workload and workforce. Make recommendations for new or updated call/service center technology and process improvements to reduce costs.

ESSENTIAL FUNCTIONS:

Analyzes intraday and historical performance to respond/plan appropriately in order to achieve operational service goals.
Identifies call volume trends and averages on an intraday, weekly, monthly, etc. basis.
Monitors and responds to queue activity and service levels.
Establishes and maintains communications channels regarding events that impact customer experience center performance and workload.
Communicates necessary adjustments to staffing based on changing/dynamic forecasts.
Collaborates with internal customers (other teams, departments, and customer experience center staff) to identify opportunities for improvement to achieve service goals.

QUALIFICATIONS:

Education Level: Bachelor's Degree OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 1 year in a Scheduling, Forecasting, or Traffic environment.

Knowledge, Skills and Abilities (KSAs)

Excellent communcation skills both written and verbal.
Ability to recognize, analyze, and solve a variety of problems.
Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
Proficient in Microsoft Office applications.

Salary Range: $45,072 - $89,518

Salary Range Disclaimer

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the work is being performed. This compensation range is specific and considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, internal peer equity, and market and business consideration. It is not typical for an individual to be hired at the top of the range, as compensation decisions depend on each case's facts and circumstances, including but not limited to experience, internal equity, and location. In addition to your compensation, CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401k contribution programs/plans (all benefits/incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Federal Disc/Physical Demand

Note: The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes him/her ineligible to perform work directly or indirectly on Federal health care programs.

PHYSICAL DEMANDS:

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without Sponsorship

#LI-LY1

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Refine Your Search

analyst i jobs in annapolis md

Workforce Management Analyst I (Remote)

SYSTEMS ANALYST I

Classification Analyst (HR ANALYST I DBM)

Budget Analyst I, II, III, IV Operating

Digital Forensic Analyst I

Analyst I

Target Digital Network Analyst I

Exploitation Analyst I-IV

Intrusion Analyst (Levels I-III)

EXPLOITATION ANALYST (Levels I-IV)

Digital Network Exploitation Analyst I

Business Development Analyst Level I

TARGET ANALYST REPORTER (TAR) (Levels I-IV)

SOC Analyst (Tier 1 / Security Monitoring Analyst)

CNE Analyst/Engineer Level 1

Cyberspace Defensive Analyst 1

Farsi Operational Language Analyst- I-IV

GSOC Tier 1 Analyst

SOC Analyst - Tier 1

Cyberspace Operations Analyst 1

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