Top 41 Service intake coordinator Jobs in Apex, Nc

Service Intake Coordinator
Pro-Serv Food Equipment —Raleigh, NC
- $21 - $25 an hour
- Full-time
- No experience needed
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
10d
Admissions Coordinator & Authorization/UR Specialist
Joshua Tree Health —Apex, NC
- Full-time
- HIPAA
- 3 years
- Data entry
Quick Apply
Job File Coordinator
SERVPRO of Southwest Raleigh/Holly Springs —Raleigh, NC
- $50,000 - $75,000 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Individual Assistance Housing Coordinator
State of North Carolina - Public Safety —Durham County, NC
- $57,983 - $101,470 a year
- Full-time
- Background check
- Research
- Mid-level
- Loan forgiveness
8d
Operations and Communications Coordinator
North Carolina League of Municipalities —Raleigh, NC
- $55,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Client Care and Billing Coordinator
Foundations Family Therapy —Fuquay-Varina, NC
- $17 - $19 an hour
- Full-time
- Private practice
- Mid-level
- Office
Dental Scheduling Coordinator
Vivid Dentistry —Raleigh, NC
- From $21 an hour
- Full-time
- Bilingual
- HIPAA
- Administrative experience
Quick Apply
Judicial Services Coordinator - Cumberland County
State of North Carolina - Adult Correction —Wake County, NC
- $33,902 - $59,327 a year
- Full-time
- High school
- Writing skills
- Pass drug screening
- Paid parental leave
- Health insurance
5d
Patient Care Coordinator
Results Physiotherapy —Raleigh, NC
- Weekends as needed
- Inventory management
- High school diploma or GED
- Clinic
- Paid holidays
- Disability insurance
Quick Apply
Front Office Coordinator - Garner, NC
Pivot Physical Therapy —Garner, NC
- $15.00 - $23.50 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- HIPAA
- Paid parental leave
- Health savings account
Receptionist
Epiphany Family Services, LLC —Durham, NC
- $15 - $17 an hour
- Ability to walk for extended periods
- HIPAA
- Office
Quick Apply
5d
Community Outreach Coordinator
Greater Outreach Services, LLP —Durham, NC
- $18 - $20 an hour
- Part-time
- Background check
- HIPAA
- Driver's License
- 401(k)
- Flexible schedule
Quick Apply
14d
Medspa Coordinator
Synergy Face + Body —Wake Forest, NC
- $18.50 an hour
- High school diploma or GED
- Organizational skills
- Communication skills
Quick Apply
Data Collection Operator- Raleigh
Wipro Limited —Raleigh, NC
- $17 - $18 an hour
- Full-time
- Customer service
- Pass drug screening
- English
- Disability insurance
- Health insurance
Bid Coordinator
Brady Services —Raleigh, NC
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Audiology Infant Coordinator - Meadowmont
UNC Health —Chapel Hill, NC
- $21.40 - $30.76 an hour
- Full-time
- RN License
- BLS Certification
- Mid-level
Office Coordinator- Immigration Legal Services -2025796
World Relief —Durham, NC
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Employee discount
Coordinator for Disability Services
Campbell University —Buies Creek, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Experience working with individuals with disabilities
PT Foster Care Coordinator
Dungarvin —Garner, NC
- From $22.74 an hour
- Part-time
- Hybrid work
- Clean driving record
- Pass drug screening
- Mid-level
- Paid training
- Mileage reimbursement
Quick Apply
13d
NC LiteracyCorps (AmeriCorps) Service Positions, Durham & Cary, NC
Duke NC LiteracyCorps —Durham, NC
- $1,454.54 - $2,863.63 a month
- Part-time
- Background check
- In-person
- Marketing
- Professional development assistance
Quick Apply

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Service Intake Coordinator

Pro-Serv Food Equipment
Raleigh, NC

Quick Apply

Job Details

Full-time
$21 - $25 an hour
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer records maintenance
Managing customer accounts
Email customer support
Maintaining an organized workspace
Account maintenance
Phone communication
Intake
Customer order taking
Direct client contact
No experience needed
HVAC/R
Mid-level
Refrigeration
Facilities maintenance customer service
Dispatch record maintenance
Typing
Emergency communication
Customer information system software
Office phone management
Under 1 year
Office record organization
Customer data entry

Full Job Description

Benefits:

401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Donation matching
Health insurance
Opportunity for advancement
Paid time off
Vision insurance

Service Intake Coordinator

Pro-Serv Facility Solutions | New Bern, NC
Full-Time | Service Operations

Join One of the Fastest-Growing Service Companies in the Carolinas

Pro-Serv Facility Solutions is looking for a highly organized, energetic and detail-driven Service Intake Coordinator to become the front door of our service operation.

Pro-Serv provides commercial HVAC, refrigeration, cooking equipment, plumbing, hood/exhaust and facility services throughout the Carolinas. We operate in a fast-paced service environment where customers depend on us when critical equipment goes down.

This is not just a receptionist position.

The Service Intake Coordinator plays a critical role in our operation by receiving incoming service requests, gathering accurate information, creating work orders and getting each call to the correct dispatch team quickly and accurately.

If you're great on the phone, extremely organized, comfortable working at a fast pace and take pride in getting the details right, we want to talk to you.

What You'll Do

Answer incoming customer service calls professionally and efficiently.
Monitor and manage incoming service emails throughout the day.
Receive service requests by phone, email, customer portals and internal teams.
Create accurate service work orders in our service management system.
Verify customer, location and contact information.
Gather equipment information and a clear description of the reported problem.
Obtain required PO numbers, NTE amounts and authorization information.
Identify emergency and priority service requests based on company procedures.
Check for existing/open work orders to prevent duplicate calls.
Review customer account notes and special service requirements.
Attach customer emails, photos, POs and supporting documentation to work orders.
Route service requests to the correct Pro-Serv dispatch team.
Immediately communicate emergency requests to Dispatch.
Communicate with customers to confirm their service request has been received.
Assist customers with basic service-request and status questions.
Maintain accurate call notes and documentation.
Keep the service intake queue clean and organized.
Work closely with Dispatch, Account Management, Field Operations, Estimating and Billing.

What Success Looks Like

When you do this job well, our Dispatchers don't have to stop and figure out what the customer needs.

They receive a complete service request containing the:

Right Customer. Right Location. Right Contact. Right Equipment. Right Problem. Right Priority. Right Documentation.

That allows Dispatch to immediately focus on getting the right technician to the customer.

What We're Looking For

We're looking for someone who:

Has excellent phone and customer-service skills.
Is extremely organized and detail-oriented.
Can manage phones, emails and multiple requests simultaneously.
Works well in a fast-paced environment.
Communicates clearly and professionally.
Types quickly and accurately.
Is comfortable learning new software.
Can follow established processes consistently.
Knows when something is urgent and needs immediate attention.
Takes ownership instead of waiting for someone else to fix a problem.
Works well as part of a team.
Can remain calm when customers or situations become stressful.

Previous experience in dispatch, customer service, HVAC, refrigeration, commercial service, facilities management or restaurant equipment service is a plus, but industry experience is not required for the right person.

This Position Is NOT Responsible For

The Service Intake Coordinator does not schedule technicians, troubleshoot equipment, prepare estimates, research parts, complete work orders or invoice customers.

Your responsibility is to make sure every new service request enters the Pro-Serv operation accurately, completely and quickly.

Why Pro-Serv?

Pro-Serv is building something different.

We're growing, improving our systems and creating clear career paths for people who want more than just another office job. We believe in accountability, communication, teamwork and giving strong performers opportunities to grow with the company.

We're looking for people who want to contribute, take ownership and help us continue building one of the strongest commercial service organizations in the Carolinas.

ONE TEAM. ONE PROCESS. ONE STANDARD. PRO-SERV.

Apply today to join the Pro-Serv Facility Solutions team.

Quick Apply

Refine Your Search

service intake coordinator jobs in apex, nc

Service Intake Coordinator

Admissions Coordinator & Authorization/UR Specialist

Job File Coordinator

Individual Assistance Housing Coordinator

Operations and Communications Coordinator

Client Care and Billing Coordinator

Dental Scheduling Coordinator

Judicial Services Coordinator - Cumberland County

Patient Care Coordinator

Front Office Coordinator - Garner, NC

Receptionist

Community Outreach Coordinator

Medspa Coordinator

Data Collection Operator- Raleigh

Bid Coordinator

Audiology Infant Coordinator - Meadowmont

Office Coordinator- Immigration Legal Services -2025796

Coordinator for Disability Services

PT Foster Care Coordinator

NC LiteracyCorps (AmeriCorps) Service Positions, Durham & Cary, NC

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