Top 17 Customer success manager Jobs in Ashland, Va

Customer Success Manager
Instrumentum —Richmond, VA
- $85,000 - $105,000 a year
- Full-time
- Hybrid work
- Marketing
- 3 years
- Analysis skills
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Customer Success Manager
3E —Richmond, VA
- $74,000 - $84,000 a year
- Full-time
- Remote
- Mid-level
- 2 years
- Communication skills
- Disability insurance
- Health insurance
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14d
Enterprise Customer Success Manager
MariaDB plc —Richmond, VA
- $70,000 - $75,000 a year
- Full-time
- Remote
- Mid-level
- Analysis skills
- Organizational skills
- Paid holidays
- Disability insurance
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Customer Success Manager
Nortek Air Solutions, LLC —Richmond, VA
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Business
- Disability insurance
- Health insurance
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Senior Director, Customer Success (RapidScale)
Cox Communications —Richmond, VA
- $148,500 - $247,500 a year
- Full-time
- 7 years
- Bachelor of Science
- Bachelor's degree
- Paid jury duty
- Paid holidays
6d
Customer Success Manager — Federal Civilian
Exiger —Richmond, VA
- Hybrid work
- 3 years
- Presentation skills
- Bachelor's degree
- Paid parental leave
- Dental insurance
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13d
Customer Success Manager — Government "At Scale" Programs
Exiger —Richmond, VA
- Hybrid work
- 3 years
- Bachelor's degree
- Senior level
- Paid parental leave
- Dental insurance
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Account Manager
Networking Technologies + Support —Richmond, VA
- $75,000 - $90,000 a year
- Full-time
- Mid-level
- 3 years
- Leadership
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10d
Sr Account Manager
THRYVE Automation —Richmond, VA
- $110,000 - $140,000 a year
- Full-time
- Remote
- Engineering
- Travel
- Senior level
- Paid holidays
- Health insurance
Quick Apply
Account Manager - Delaware/Maryland/Virginia
ParetoHealth —Richmond, VA
- 5 years
- Mid-level
- Presentation skills
- Health insurance
- Dental insurance
Quick Apply
11d
Account Manager - State Farm Agent Team Member
Jason Claybrook - State Farm Agent —Midlothian, VA
- $47,800 - $85,600 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
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Senior Technical Account Manager
TechBiz Global GmbH —Richmond, VA
- Full-time
- Hybrid work
- 7 years
- Senior level
- Leadership
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Account Manager - State Farm Agent Team Member
Patricia Johnson - State Farm Agent —Henrico, VA
- $45,000 - $80,000 an hour
- Full-time
- Mid-level
- Office
- Leadership
- Paid time off
- Opportunities for advancement
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Strategic Account Manager
Hayward Industrial Products, Inc —Richmond, VA
- Full-time
- Up to 50% travel
- Engineering
- Residential
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4d

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Customer Success Manager
Instrumentum —Richmond, VA
Drive root-cause analysis and improvement plans. Monitor daily case load, surgeon preference card accuracy, and case cart fulfillment.
$85,000 - $105,000 a year
Quick Apply
Customer Success Manager
3E —Richmond, VA
Experience driving product adoption, engagement, and customer outcomes. Experience using CRM and customer success tools such as Salesforce or similar platforms.
$74,000 - $84,000 a year
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14d

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Customer Success Manager
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Customer Success Manager

Instrumentum
Richmond, VA

Quick Apply

Job Details

Full-time
$85,000 - $105,000 a year

Qualifications

Customer communication
Managing clients in a customer support role
Conflict management
CRM system proficiency
Cross-functional communication

Full Job Description

WHAT WE DO

We sterilize medical device instruments used in surgeries - with a focus on health systems' largest challenges. That’s all we do - and we are setting a new standard for quality sterilization in the United States.

WHY THIS IS IMPORTANT

Sterilization Processing Departments (SPDs) are one of the most important and yet most overlooked areas of a hospital or surgery center. This is a critical and growing problem as staffing shortages, poorly maintained facilities, and failure to adhere to the standards required to ensure patient and staff safety are increasing costs and potentially putting lives at risk. Even though sterilization is central to providing surgeries, it is often an afterthought for most facilities. The people who work in the SPD know it, and the deteriorating morale of the SPD workforce is adding to the decrease in sterilization competency.

Sterilization as a Service (Our version of SaaS) is ALL we do. Our people are the core of our company, and we treat them accordingly – like the rockstars they are. We’ve invested heavily in our facilities, equipment, and processes - and we do it right. Every time. We hire the best, and we don’t have to look far. The best SPD technicians and coordinators love what they do, and they want to work in a place where they are valued. That place is Instrumentum.

WHAT WE NEED

Imagine Maverick, the Naval aviator and now Top Gun instructor. Maverick is not afraid to push the envelope. They have learned some tough lessons but stay true to their CORE belief that there is always a better way, even if it means rethinking everything.

That’s what we need – a Maverick.

If you are looking for a cause, you may have found it. We push the envelope by challenging industry norms, the status quo, inefficient processes, and curiosity to “think differently”.

This is more than a sales role; it’s a chance to join an innovative company disrupting an industry.

begin

WHAT YOU WILL DO

Most hospital systems use outsourced services. However, most don’t realize that outsourcing their SPD is an option. That’s why we need a Maverick – you’d be making moves no one has tried before.

These are large contracts, the kind that begin and end in the C-Suite. SPD is the most capital-intensive and complex operation in a hospital. SPDs are understaffed, underequipped, and undersized. They are also one of the key limiting factors to growth. Elective surgeries drive revenue, and adding an operating room means their SPD falls further behind – impacting patient safety and growth.

We need a BUILDER, someone who fosters the culture and execution of Instrumentum’s value proposition – it’s compelling. The primary relationship and performance owners for each health system. Think: clinical + logistics + operational hybrid role.

Customer Success Management and Daily Execution

Conduct weekly/monthly business reviews
Manage KPIs (turnaround time, tray defects, on-time delivery, missing/incomplete sets)
Serve as escalation point for OR Directors, SPD leaders, and Vendors
Monitor daily case load, surgeon preference card accuracy, and case cart fulfillment
Be a continuous feedback loop for Voice of the Customer(VOC) and KPI Dashboards

Operational and Clinical Alignment- cross collaborator for the Customer

Demonstrate Instrumentum value proposition
Lead Quarterly Business Reviews and Customer Cadence activities
Identify trends causing late starts or reprocessing loops
Coordinate with Instrumentum’s internal operations teams
Drive root-cause analysis and improvement plans

CSM Background Ideal:

Experience in SPD, perioperative services, healthcare operations, or supply chain
Vendor(SYK, ZB, etc) operations leader- understands how vendor trays & hospitals work
Strong data literacy
High emotional intelligence
Ability to influence change in clinical environments

WHAT WE OFFER

A compelling vision and mission, and the collective pursuit of excellence.
A great environment. We’re fun to work with and are building an awesome team.
Generous benefits and growth opportunities with a well-positioned, fast-growing company.

WHAT YOU WILL BRING TO THE TABLE

+/- 3 years of experience and demonstrated success in post-sales execution and Customer Success structuring. Kinda makes sense.
Bachelor’s degree in business, communications, marketing, or equivalent.
- ability to communicate effectively at all levels of the organization internally or with a customer.
Proficiency in using CRM software and procedures. If it isn’t in there, it didn’t happen .
Ability to work and manage time on your own or as part of a team.
Comfortable working under pressure and resilient.
Creative problem-solving, negotiating, and conflict resolution skills. Stuff happens, and the only way through is through!
Self-Starter with a broad business background. Get up, get going, bring something to the table!
Attention to detail. There are always opportunities in the details.
Strong interpersonal skills.

DETAILS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a position is partially remote, but necessary to be in the Long Beach, California, Elmhurst, IL, or Richmond, VA market, reporting to our Vice President of Customer Success.

COMPENSATION

Annual Base Salary: $85,000 – $105,000 depending on experience and qualifications.

Bonus Opportunity: Up to 15% of base salary depending on performance, uncapped.

On Target Earnings: $97,750 – $120,750 depending on performance, uncapped.

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Refine Your Search

customer success manager jobs in ashland, va

Customer Success Manager

Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager

Senior Director, Customer Success (RapidScale)

Customer Success Manager — Federal Civilian

Customer Success Manager — Government "At Scale" Programs

Account Manager

Sr Account Manager

Account Manager - Delaware/Maryland/Virginia

Account Manager - State Farm Agent Team Member

Senior Technical Account Manager

Account Manager - State Farm Agent Team Member

Strategic Account Manager

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