Top 59 Member experience concierge Jobs in Aspen Co

Front Desk Supervisor
The Inn at Aspen —Aspen, CO
- $27 - $29 an hour
- Full-time
- Sales
- Mid-level
- Hotel
13d
Concierge
Hotel Jerome —Aspen, CO
- $24 - $25 an hour
- Weekends as needed
- Residential
- Organizational skills
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
8d
Front Desk Agent - The Little Nell - Summer
The Little Nell —Aspen, CO
- $25 an hour
- Full-time
- Ability to walk for extended periods
- Residential
- High school diploma or GED
- Paid time off
Quick Apply
Lead Concierge
East West Hospitality —Snowmass Village, CO
- $30 - $32 an hour
- Full-time
- Databases
- Senior level
- Resort
7d
Guest Experience Manager
Hotel Jerome —Aspen, CO
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- Residential
- Front desk
- Health insurance
- Dental insurance
Quick Apply
6d
Night Auditor - Limelight Aspen - Full Time or Part Time
Limelight Hotels —Aspen, CO
- $26 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- English
- Health insurance
- Dental insurance
Quick Apply
Host - Element 47 - Summer
The Little Nell —Aspen, CO
- $19 an hour
- Weekends as needed
- Bar
- Ability to walk for extended periods
- Basic math
- Paid time off
Quick Apply
Concierge - The Little Nell - Summer
The Little Nell —Aspen, CO
- $25 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Residential
- Paid time off
Quick Apply
Ambassador Supervisor
MOLLIE Aspen —Aspen, CO
- $27 an hour
- Weekends as needed
- Mid-level
- Residential
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
Rooms Operations Manager - Concierge
Marriott International, Inc —Aspen, CO
- $31.25 - $37.98 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Night Auditor - Limelight Snowmass - Full Time or Part Time
Limelight Hotels —Snowmass Village, CO
- $26 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- English
- Health insurance
- Dental insurance
Quick Apply
AM Front Server - Element 47 - Summer
The Little Nell —Aspen, CO
- $14 an hour
- Full-time
- Ability to walk for extended periods
- Residential
- High school diploma or GED
- Paid time off
Quick Apply
Talent and Culture Coordinator
Hotel Jerome —Aspen, CO
- $28 an hour
- Full-time
- Spanish
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Director of Operations - Aspen Skiing Company
Aspen Skiing Company —Aspen, CO
- $98,301 - $110,000 a year
- Full-time
- Office
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
8d
Reservations Agent
Hotel Jerome —Aspen, CO
- $17 an hour
- Full-time
- Residential
- Entry level
- Resort
- Health insurance
- Dental insurance
Quick Apply
Valet - Residences at The Little Nell
Residences at The Little Nell —Aspen, CO
- $21 an hour
- Full-time
- Clean driving record
- Residential
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Bartender - Element 47 - Summer
The Little Nell —Aspen, CO
- $13 an hour + tips
- Part-time
- Bar
- 18 years or older
- Ability to walk for extended periods
- Paid time off
Quick Apply
AM Back Server - Element 47 - Summer
The Little Nell —Aspen, CO
- $14 an hour
- Full-time
- Ability to walk for extended periods
- Writing skills
- Residential
- Paid time off
Quick Apply
Property Manager
Connected Concierge —Aspen, CO
- $60,000 - $75,000 a year
- Full-time
- Background check
- Clean driving record
- Driver's License
- Paid time off
- Flexible schedule
Quick Apply
1d
Back Server - Ajax Tavern - Summer
The Little Nell —Aspen, CO
- $12.54 an hour
- Full-time
- Ability to walk for extended periods
- Writing skills
- Residential
- Paid time off
Quick Apply

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Front Desk Supervisor

The Inn at Aspen -
Aspen, CO

Apply Now

Job Details

Full-time
$27 - $29 an hour
13 days ago

Qualifications

Visitor query response
Staff supervision
Correspondence management
Hotel and accommodations payment processing
Fire safety
Hotel policy compliance
Maintaining an organized workspace
Sales
Phone communication
Standard Operating Procedures (SOPs) implementation
Client rapport building
Greeting customers
Brochures
Pricing analysis experience within hospitality industry
Processing cash transactions
Employee relationship building
Answering guest questions
Mid-level
Hotel room assignment management
Team development
Policy & process development
Team management
Forecasting
Hotel emergency procedures
Relationship management
Hotel staff training
Hotel and accommodations guest complaints handling
Yield management
Standard operating procedures (SOPs)
Hotel safety procedures

Full Job Description

Guest Service Supervisor at the Inn at Aspen - Compensation range from $27 - $29 Per hour

BASIC FUNCTION

Work alongside Guest Service Agents to ensure the accurate completion of shift checklists
Assist in the ongoing training and development of team members in order to increase their productivity and guest service effectiveness
Identify strengths and weaknesses, recognize teachable moments
Give arriving guests a verbal orientation of the hotel and all hotel amenities while providing information on our history, mission, specific location
Answer all phone calls (internal and external) promptly and knowledgeably, always ensuring complete and accurate information.
Promote teamwork and quality service through daily communications and coordination with other departments. Notify sales of any possible group and/or event inquiries/bookings.
Clear, open and frequent communication is crucial to ensure that hotel services are coordinated to provide the best possible guest experience.
Book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel in accordance with established standards using the hotels reservations system
Up-sell rooms where possible to maximize hotel average room rate; utilize yield management strategies to ensure a full house whenever possible. Suggest alternate dates for sold-out periods.
Process cancellations, revisions and information updates on changes within the reservations system.
Assist in the updating/merging/completion of Guest Profiles to fill all mandatory fields
Review all arriving/departing Guest Profiles; research pertinent information/preferences
Build authentic rapport with all guests, recognizing repeat business
Provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested.
Stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting.
Respond appropriately to guest complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Take ownership of the front office zone to ensure the area is clean, well-organized and all materials necessary for the completion of a successful shift are easily accessible and readily available; develop organization systems with your supervisor
Foster a pleasant work environment with positive energy, lead by example
Set the expectation that all internal correspondence, including shift emails, must be current, accurate and contain all pertinent pass-on information.
Act as co-concierge with front office colleagues, using knowledge of immediate area, services, attractions and events to assist guests with local information and any concierge needs
Follow property-specific Standard Operating Procedures; provide input for revisions, new protocols
Working with your supervisor, make necessary adjustments to SOPs to streamline and simplify
Learn to process TA Commissions, OTA Reconciliations
Be knowledgeable of fire and emergency procedures
Ensure all cash handling and credit policies are followed
Follow established key control policy
Monitor room availability throughout your shift, reviewing daily the selling status of the hotel
Perform all other duties as directed by immediate supervisor
Perform duties in other departments, to include one shift in Housekeeping, as needed
Build a strong working relationship with counterparts at hotels within our comp set

Brand: The Inn at Aspen
Address: 38750 CO-82 Aspen, CO - 81611
Property Description: The Inn at Aspen
Property Number: 7286

Apply Now

Refine Your Search

member experience concierge jobs in aspen co

Front Desk Supervisor

Concierge

Front Desk Agent - The Little Nell - Summer

Lead Concierge

Guest Experience Manager

Night Auditor - Limelight Aspen - Full Time or Part Time

Host - Element 47 - Summer

Concierge - The Little Nell - Summer

Ambassador Supervisor

Rooms Operations Manager - Concierge

Night Auditor - Limelight Snowmass - Full Time or Part Time

AM Front Server - Element 47 - Summer

Talent and Culture Coordinator

Director of Operations - Aspen Skiing Company

Reservations Agent

Valet - Residences at The Little Nell

Bartender - Element 47 - Summer

AM Back Server - Element 47 - Summer

Property Manager

Back Server - Ajax Tavern - Summer

I want to receive the latest job alert for member experience concierge in aspen co

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