Top 22 Customer service coordinator Jobs in Auburn, Ma

Patient Care Coordinator
Optum —Worcester, MA
- $18 - $32 an hour
- 8 hour shift
- Hybrid work
- 18 years or older
- Microsoft Outlook
- Pass drug screening
Dental Treatment Coordinator/Front Office
My Dental - Southbridge Family Dental —Southbridge, MA
- $21 - $23 an hour
- Part-time
- Bilingual
- Spanish
- Dental office
- Health insurance
- Dental insurance
Quick Apply
Front Desk Receptionist/Patient Care Coordinator
Healing Hands Chiropractic,LLC —Worcester, MA
- $16 - $18 an hour
- Part-time
- Microsoft Word
- Computer literacy
- In-person
Quick Apply
10d
Service Appointment Coordinator
Harr Motor Group —Worcester, MA
- $20 - $35 an hour
- Full-time
- Dealership
- Communication skills
- Entry level
- Paid training
- Paid time off
Quick Apply
Customer Service Coordinator
Worcester Polytechnic Institute —Worcester, MA
- Up to $28.81 an hour
- Full-time
- ERP systems
- Mid-level
- Residential
Part-Time Customer Intake Coordinator
AVID Energy Solutions —Sutton, MA
- $24 - $34 an hour
- Part-time
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
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Outpatient Front Desk Coordinator- Whittier Rehab Outpatient Department
Whittier Health Network —Westborough, MA
- $18 - $21 an hour
- Organizational skills
- In-person
- Outpatient
- Continuing education credits
- Disability insurance
Quick Apply
Customer Care Coordinator
Pulte Homes of New England LLC —Westborough, MA
- $32 - $36 an hour
- Overtime
- Computer literacy
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Medicare Enrollment Support Program Coordinator
University of Massachusetts Medical School —Westborough, MA
- $45,000 - $54,000 a year
- Full-time
- Microsoft Excel
- Microsoft Access
- Computer literacy
Front Desk Coordinator
BIGH Management LLC —Shrewsbury, MA
- $22 - $24 an hour
- Full-time
- Spanish
- BLS Certification
- HIPAA
- Health savings account
- Paid holidays
Service Coordinator I
East Coast Energy Systems LLC —Marlborough, MA
- $25 - $32 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Schematics
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Service Coordinator II - Energy Systems - Marlborough, MA
East Coast Energy Systems LLC —Marlborough, MA
- $27.00 - $37.70 an hour
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Health savings account
- Paid holidays
Quick Apply
2d
Dental Front Desk /Patient and Referral Coordinator
MetroWest Endodontic Specialists —Hopkinton, MA
- $20 - $28 an hour
- Full-time
- Dental office
- Organizational skills
- In-person
Quick Apply
6d
Front Desk & Facility Coordinator
Revived Athlete Recovery & Massage —Worcester, MA
- From $15 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Employee discount
- Flexible schedule
Quick Apply
1d
Pet Parent Coordinator Front Desk
Dogtopia of Franklin Village —Franklin, MA
- $15.25 - $16.25 an hour
- Part-time
- Sales
- Computer literacy
- Office
- Disability insurance
- Health insurance
Quick Apply
Front Office Coordinator
Medi-Weightloss —Framingham, MA
- High school diploma or GED
- Associate's degree
- Communication skills
Quick Apply
Customer Experience Coordinator
Marshalls —Franklin, MA
- $17.25 - $17.75 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Retail Customer Experience Coordinator ( Nights and Weekends)
TJ Maxx —Framingham, MA
- $17.25 - $17.75 an hour
- Part-time
- Merchandising
- Employment & labor law
- Mid-level
- Paid parental leave
- Health savings account
Customer Care Coordinator
TruGreen Limited Partnership —Franklin, MA
- $20 - $22 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- English
- Health insurance
- Dental insurance
Quick Apply

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Front Desk Receptionist/Patient Care Coordinator
Healing Hands Chiropractic,LLC —Worcester, MA
Answer phones and respond to text messages and emails. Process payments and maintain accurate records. Learn to assist with our non-invasive body contouring…
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Patient Care Coordinator

Optum -
Worcester, MA

Apply Now

Job Details

Full-time
$18 - $32 an hour

Qualifications

Confidential information handling
High school diploma or GED
Typing

Full Job Description

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

If you reside in the state of Worcester, MA, you'll enjoy the flexibility of a hybrid-remote position* as you take on some tough challenges.

Primary Responsibilities:

Supports a high volume of calls typically for a defined region/dept with back up support to a sister region/dept adhering to department productivity standards set forth by service line
Screens all incoming patient inquires (through phone, or potentially mychart) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members. This includes chart review to identify previous activity that may have occurred related to the call
Adheres to service line booking guidelines to ensure that clinic utilization is optimized safely and effectively as well as supporting the needs of our patients
Initiates requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients following standard work determined by service line and answers any corresponding questions. Understands all documents and processes
Documents detail each call in the patients' electronic medical record using both service line documentation tools as well in addition to free text when appropriate to ensure coordination of care
Reviews and facilitates the updating of missing /outdated information in the patient record with each call including demographics, primary care physician selection, and insurance
Effectively deescalates issues with upset patients and practices. Use advanced listening techniques to understand the issue and give patients options as they are available to help resolve and ensure satisfaction. May refer difficult or highly complex phone calls and issues to a supervisor
Participates in resolving operational difficulties and communicate with supervisor regarding department issues/ problems and opportunities for improvement
Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies
Participates in problem solving activities, focusing on productivity and quality
Works with supervisors to ensure continuous improvement of the department
Attends required team and/or regional meetings to learn new workflows and stay connected with teams working in a remote environment
Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations
Decision Making: Ability to make decisions that are guided by general instructions and practices requiring some interpretation. May make recommendations for solving problems of moderate complexity and importance
Problem Solving: Ability to address problems that are varied, requiring analysis or interpretation of the situation using direct observation, knowledge and skills based on general precedents
Written Communications: Ability to summarize and communicate moderately complex information in varied written formats to internal and external customers
Oral Communications: Ability to comprehend and communicate complex verbal information to medical center staff, patients, families, and external customers
Knowledge: Ability to demonstrate full working knowledge of standard work, practices, procedures, and policies with the ability to use them in varied situations
Teamwork: Ability to work collaboratively with interdisciplinary teams consisting of remote and onsite staff to improve the operations of immediate work groups by offering ideas, identifying issues, and respecting team members
Complies with health and safety requirements and with regulatory agencies
Complies with established departmental policies, procedures, and objectives
Enhance professional growth and development through educational programs, seminars, etc.
Attends a variety of meetings, conferences, and seminars as required or directed
Regular, reliable and predictable attendance is required
Performs other similar and related duties as required or directed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED
1+ years of healthcare or customer service-related experience
Intermediate level of proficiency with Computer-Based Navigation (ability to navigate multiple screens, document electronically, typing while speaking on the phone & familiarity with technology)
Ability to work onsite as needed and work remotely from home
Ability to work full time (40 hours / week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm
Must be 18 years of age or older

Preferred Qualifications:

1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays and maintaining medical records
Proficiency in Microsoft Office (Microsoft Word, Microsoft Excel and Microsoft Outlook)
Knowledge of Epic EMR software
Ability to learn new software (EPIC/EMR) and flexibility to attend new hire training

Telecommuting Requirements:

Reside within commutable distance to the office at 5 Neponset Street, Worcester, MA
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

Ability to work independently and maintain good judgment and accountability
Ability to prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #YELLOW

Apply Now

Refine Your Search

customer service coordinator jobs in auburn, ma

Patient Care Coordinator

Dental Treatment Coordinator/Front Office

Front Desk Receptionist/Patient Care Coordinator

Service Appointment Coordinator

Customer Service Coordinator

Part-Time Customer Intake Coordinator

Outpatient Front Desk Coordinator- Whittier Rehab Outpatient Department

Customer Care Coordinator

Medicare Enrollment Support Program Coordinator

Front Desk Coordinator

Service Coordinator I

Service Coordinator II - Energy Systems - Marlborough, MA

Dental Front Desk /Patient and Referral Coordinator

Front Desk & Facility Coordinator

Pet Parent Coordinator Front Desk

Front Office Coordinator

Customer Experience Coordinator

Retail Customer Experience Coordinator ( Nights and Weekends)

Customer Care Coordinator

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