Top 11 It help desk technician Jobs in Auburn Hills, Mi

ONSITE IT SUPPORT TECHNICIAN
QUANTUM SERVICES GROUP LLC —Auburn Hills, MI
- $50,000 - $55,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
IT Help Desk Technician
PRIORITY WASTE RESOURCES LLC —Clinton Township, MI
- Microsoft Outlook
- Office
- Windows
Quick Apply
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
- $40,000 - $57,850 a year
- Full-time
- Computer Science
- Windows
- Associate's degree
- Paid jury duty
- Paid holidays
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Level 1 IT Support Technician
UBX Cloud —Madison Heights, MI
- $36,000 - $40,000 a year
- Full-time
- Hybrid work
- Computer literacy
- High school diploma or GED
- Trade school
- Paid time off
- Opportunities for advancement
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4d
Service Desk Technician Level 2
Auxiom LLC —Rochester, MI
- $55,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
IT Support Technician Co-op
PCS, Inc. —Fraser, MI
- $23 an hour
- Overtime
- Computer literacy
- Windows
- Organizational skills
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10d
IT Support Technician (Southfield, MI | 23.00/hr)
Playtech —Southfield, MI
- $23 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
13d
Network Technician I
Grid4 Communications —Troy, MI
- $40,000 - $55,000 a year
- Full-time
- Analysis skills
- 1 year
- Associate's degree
- Paid jury duty
- Paid holidays
Quick Apply
Service Desk Technician
Detroit IT —Birmingham, MI
- Full-time
- Google Workspace
- Mid-level
- Windows
Quick Apply
Level 1 Technician
N2M Technology —Sterling Heights, MI
- Part-time
- Background check
- Office
- Windows
Quick Apply
3h

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ONSITE IT SUPPORT TECHNICIAN
QUANTUM SERVICES GROUP LLC —Auburn Hills, MI
Must have reliable transportation and a valid driver’s license. This role is responsible for handling incoming service requests and providing hands-on technical…
$50,000 - $55,000 a year
Entry Level MSP Technician (Help Desk)
Grid4 Communications —Troy, MI
Relevant entry-level technical certifications, such as A+, Network+, or MTA, or a willingness to pursue these certifications.
$40,000 - $57,850 a year
Quick Apply

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
12d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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it help desk technician jobs near auburn hills, mi

ONSITE IT SUPPORT TECHNICIAN

QUANTUM SERVICES GROUP LLC -
Auburn Hills, MI

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Job Details

Full-time
$50,000 - $55,000 a year

Qualifications

Technical support via phone
Serving clients
IT user and group management
GPO
Phone communication
In-person customer service
Equipment troubleshooting
Driver's License
Telephone systems
Typing
Proofreading
Client interaction via phone calls

Full Job Description

Position Description: JOB TITLE: Onsite IT Support Technician (Tier 1)

STATUS: Full-Time

REPORTS TO: Team Lead

LOCATION: Client Site (Plymouth, MI) — 80% | QSG Office (Auburn Hills, MI) — 20%

SCHEDULE: Monday–Friday, 8:00 AM – 5:00 PM

SUMMARY: The Onsite IT Support Technician is part of the QSG Support Team and serves as one of the onsite technical resources for a designated client location in Plymouth, Michigan. This role is responsible for handling incoming service requests and providing hands-on technical support to end users at the client site, while maintaining QSG’s standard of excellent customer service. This position reports to the client site 80% of the time and to the QSG office in Auburn Hills, Michigan 20% of the time. Please note: Initial training will take place at the QSG Auburn Hills office for the first few weeks.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as necessary.

Report to the client site (Plymouth, MI) or QSG Office (Auburn Hills, MI) as scheduled
Serve as an onsite point of contact for end-user technical support requests
Provide technical support at the network level: WAN and LAN connectivity, routers, switches, access points, firewalls, and security appliances
Support Microsoft core business applications and operating systems, including Office 365, Windows 10/11, and Active Directory
Ensure proper function of users’ computers, software, and peripherals
Implement and support remote access solutions including VPN and Remote Desktop
Monitor and resolve alerts from the remote monitoring and management (RMM) system via service tickets
Administer, secure, and maintain hardware and software at the client site
Diagnose and resolve technical problems within the client’s environment
Document hardware changes, orders, and all client interactions in the ticketing system following Standard Operating Procedures
Enter all work, time, and expenses as service tickets in the ticketing system as they occur
Communicate proactively with clients regarding incident progress, timelines, and planned changes or outages
Escalate service requests that require higher-tier support
Follow and contribute to Standard Operating Procedures; help build a shared team knowledge base
Support the development of new hardware and software deployments
We believe in documenting all our work and contact with clients. We follow Standard Operating Procedures and create new ones as necessary. We build a shared consciousness and work as an integrated team.

CRITICAL DEMANDS include the following. Other duties may be assigned as necessary.

Flexibility to provide continued client support after-hours when necessary, in office or client site

Must have reliable transportation and a valid driver’s license

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must take initiative to learn and understand process and workflow
Excellent troubleshooting and diagnosis skills for technical issues
Experience with Active Directory and Group Policy management
Strong interpersonal skills including telephony, active listening, and client-care
Excellent customer service skills and phone etiquette
Ability to multi-task and adapt to changes quickly
Self-motivated with the ability to work in an ever-changing environment
Typing and proofreading skills to ensure quick and accurate entry of service request details

EDUCATION and/or EXPERIENCE:

Associate’s and/or Bachelor's Degree in Computer Science or related field (preferred)

Active Directory controlled Windows environments: 1 year (preferred)

Network configuration and troubleshooting experience (preferred)

Relevant certifications preferred (e.g., CompTIA A+, Network+, Microsoft certifications)

Proficient in Microsoft applications and computer hardware

Prior help desk experience preferred

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

ABOUT QSG:

At QSG, we pride ourselves on a collaborative office atmosphere, driven to provide the most reliable Managed Services to every client. We treat each client like the only client.

COMMENTS:

This description is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

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it help desk technician jobs in auburn hills, mi

ONSITE IT SUPPORT TECHNICIAN

IT Help Desk Technician

Entry Level MSP Technician (Help Desk)

Level 1 IT Support Technician

Service Desk Technician Level 2

IT Support Technician Co-op

IT Support Technician (Southfield, MI | 23.00/hr)

Network Technician I

Service Desk Technician

Level 1 Technician

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