Top 4001 Senior technical program manager, customer delivery operations, amazon leo Jobs in Auburn Wa

Senior Technical Program Manager, Customer Delivery Operations, Amazon Leo
Amazon Kuiper Commercial Services LLC —Bellevue, WA
- $148,700 - $201,200 a year
- Full-time
- System design
- 3 years
- Bachelor's degree
- AD&D insurance
- Health insurance
Print-on-Demand Production Lead
OCEANCLOUD —Kent, WA
- $23 - $27 an hour
- Full-time
- Mid-level
- Business development
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Sr. Project Manager – ERP Integrations
MACRO.CCS —Seattle, WA
- $70 - $80 an hour
- Full-time
- Hybrid work
- Background check
- 7 years
- PMP
- Disability insurance
- Health insurance
Quick Apply
12d
Local Flatbed/Heavy Haul Driver
Combined Carriers Co. —Puyallup, WA
- $35 an hour
- Full-time
- Clean driving record
- Customer service
- Local
- Health insurance
- Dental insurance
Quick Apply
Outside Sales Professional - (Paid licensing and Training)
Certus Pest Inc. —Kent, WA
- $50,000 - $120,000 a year
- Background check
- 5 years
- Pass drug screening
- Paid training
Quick Apply
14d
Assistant Branch Manager
Airgas —Seattle, WA
- $28 - $32 an hour
- Full-time
- Merchandising
- Mid-level
- High school diploma or GED
- Paid jury duty
- Commuter assistance
13d
Principal Workforce Strategist, Models, Quantum, and Silicon PXT
Amazon.com Services LLC —Seattle, WA
- $177,000 - $239,400 a year
- Full-time
- 8 years
- Analysis skills
- Organizational skills
- AD&D insurance
- Health insurance
2d
Senior IT Systems Lead
Washington Center for Bleeding Disorders —Seattle, WA
- $135,000 - $165,000 a year
- Full-time
- Background check
- Computer science
- 7 years
- Health insurance
- Dental insurance
Quick Apply
Class A Driver * Local * Home Daily / Mon- Fri
CR&R Incorporated —Kent, WA
- $26 - $28 an hour
- Overtime
- Local
- CDL A
- Mid-level
Quick Apply
CDL-A Driver
Everguard Materials LLC —Tukwila, WA
- $25 - $30 an hour
- Full-time
- Clean driving record
- Local
- Mid-level
Quick Apply
14d
CDL Class A Regional Port/Drayage Driver
Great Northwest Transport —Seattle, WA
- $24 - $37 an hour
- Full-time
- Clean driving record
- Customer service
- CDL A
- Paid training
- Health insurance
Quick Apply
Inventory Planning Manager
Custom Cones USA and DaySavers —Renton, WA
- $90,000 - $100,000 a year
- Full-time
- 5 years
- ERP systems
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
CDL-A Driver (Monday–Friday) – Home Every Night
Custom Bilt Metals —Lakewood, WA
- $23 - $28 an hour
- Full-time
- Clean driving record
- Pass drug screening
- CDL A
Quick Apply
Lead Lathe - Swing Shift
RTCA —Fife, WA
- $35 - $50 an hour
- Full-time
- Computer literacy
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
5d
TTC ENVIRONMENTAL SERVICES MANAGER
15333 Vashon Hwy SW —Vashon, WA
- $28.95 - $38.54 an hour
- Weekends as needed
- Background check
- Clean driving record
- Hospital
Quick Apply
Sheetmetal Fabricator - 2nd Shift
Sonaca North America —Auburn, WA
- $20 - $24 an hour
- Online Application
- Background check
- Basic math
- No high school diploma
- Wellness program
- Paid holidays
5d
Delivery Coordinator
Sonaca North America —Auburn, WA
- $23 - $26 an hour
- Online Application
- Background check
- Microsoft Excel
- Microsoft Access
- Wellness program
- Paid holidays
2d
Business Development Specialist - Mandarin Speaking
HungryPanda —Seattle, WA
- $48,000 - $60,000 a year
- Full-time
- Sales
- Mid-level
- Business development
- Health insurance
- Dental insurance
Quick Apply
Car Wash Team Lead | Operations Supervisor | Customer Service Leadership
Elephant Car Wash —Maple Valley, WA
- From $18.64 an hour
- Weekends as needed
- Restaurant management
- Mid-level
- High school diploma or GED
- 401(k)
- 401(k) matching
Quick Apply
13h
COUNSELOR AIDE SHIFT SUPERVISOR
15333 Vashon Hwy SW —Vashon, WA
- $25 - $31 an hour
- Full-time
- CPR Certification
- Customer service
- BLS Certification
Quick Apply

I want to receive the latest job alert for senior technical program manager, customer delivery operations, amazon leo in auburn wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical program manager, customer delivery operations, amazon leo jobs near auburn wa

Senior Technical Program Manager, Customer Delivery Operations, Amazon Leo

Amazon Kuiper Commercial Services LLC -
Bellevue, WA

Apply Now

Job Details

Full-time
$148,700 - $201,200 a year

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Software engineering
Managing projects in an engineering role
Enterprise software
Automation software
Software implementation
System design
Enterprise solutions implementation
Scalable systems
Enterprise software systems development
Design engineering
Systems engineering
Sales management systems proficiency
Scalability
Managing projects
Customer information system software
Cross-functional collaboration
Cross-functional team management
Design (software development lifecycle)
Cross-functional communication

Full Job Description

DESCRIPTION

Amazon Leo is building the world’s most advanced satellite broadband network to deliver fast, affordable connectivity to underserved communities and enterprise customers around the globe. Global Enterprise Services (GES) is the customer-facing organization that ensures enterprise customers realize the full value of Amazon Leo’s connectivity solutions.

As a Senior Technical Program Manager for Customer Delivery (CD) Operations, you will enable a globally distributed team of Customer Delivery Managers (CDMs) and Technical Account Managers (TAMs) to operate at scale. This role is a hybrid of program management and technical systems ownership — you will own the rhythm of business, architect operational platforms, design scalable processes, and drive cross-functional alignment to ensure the CD team delivers customer outcomes that meet contractual commitments and retention targets as the enterprise portfolio grows from dozens to thousands of customers.

Technical in this context refers to systems design, process engineering, and platform architecture — not satellite or network engineering. You will approach operational challenges with an engineering mindset: designing systems that scale, building automation that reduces manual toil, and architecting reporting and workflow solutions on platforms like Salesforce that account for complex business logic where native capabilities fall short.

You ensure the right information surfaces at the right time, that commitments are tracked and delivered, and that operational infrastructure grows with the business. You are the primary coordination point between CD and global Business Development (BD) teams — ensuring seamless handoffs, clear accountability, and data-driven decisions across regions.

The CD team manages enterprise customers across the full post-contract lifecycle — from onboarding through ongoing technical account management. Your scope includes all enterprise customers served through direct backhaul and expanding B2B connectivity models. Maritime, aviation, land mobility, and partner channels are not in scope.

This is not a people-management role. You will operate in a matrix capacity, supporting CDMs and TAMs across North America, EMEA, and APJ without direct reports. Your influence comes through operational excellence, data clarity, and process design that enables the team to do their best work.

The ideal candidate is a structured thinker who builds organized approaches in undefined problem spaces, designs systems that scale, and has equal comfort in a Salesforce dashboard and a leadership review. You understand that what works for 10 customers will not work for 10,000 — and you design accordingly.

Key job responsibilities
Operational Rhythm & Governance

Own the CD team’s operating cadence: pipeline reviews, assignment governance, weekly/monthly business reviews, and escalation tracking
Design and run mechanisms that give CD leadership and team members real-time visibility into portfolio health, customer status, and resource allocation
Track commitments across the CD team and cross-functional partners; surface blockers proactively and drive resolution
Coordinate with global BD teams on pipeline handoffs — ensuring closed deals transition smoothly into customer delivery regardless of region
Support headcount planning, workforce capacity modeling, and hiring coordination, including role prioritization and regional sequencing

Reporting, Dashboards & Data Architecture

Own Salesforce reporting architecture for the CD team — design custom report types, build and maintain dashboards, and evolve reporting logic as the business scales
Architect reporting solutions that account for complex business rules (eligibility criteria, reassessment triggers, assignment status) where Salesforce native capabilities fall short — including custom objects, formula logic, and flow automation
Design data pipelines and integration logic across operational systems (Salesforce, internal platforms, future tools) to eliminate manual data reconciliation
Design and produce leadership-ready artifacts: weekly business review decks, portfolio summaries, coverage maps, regional breakdowns
Identify data gaps and drive resolution with systems teams or through engineered operational workarounds

Process Engineering & Scalability

Document and continuously improve CD operational processes: customer onboarding workflows, CDM/TAM assignment criteria, escalation paths, and team communication norms
Architect operational systems with an engineering mindset — capacity modeling, failure mode analysis, and automation design to ensure processes scale without proportional headcount growth
Build repeatable frameworks designed to scale from dozens to thousands of enterprise customers without proportional operational overhead
Define and maintain service-level expectations for internal handoffs between global BD, CD, and Service Delivery
Identify automation opportunities and implement within existing tooling (Salesforce flows, process builder, Quip automation, internal platforms)
Design processes with scale as the primary constraint — anticipating volume growth and building for the next order of magnitude

Cross-Functional Coordination

Serve as the primary operational interface between CD and global BD leadership across all regions
Coordinate with Service Delivery on scope boundaries and customer transitions
Drive clarity on roles, responsibilities, and handoff points as new customer segments and geographies come online
Represent CD operations in broader GES planning and review forums

About the team
As a member of Global Enterprise Services (GES), you will be joining the Customer Delivery (CD) team, a customer-facing regional group of experts that serves as the technical execution engine behind all B2B direct customers.

As a member of the GES CD team, you will work with other internal and external-facing roles: GES Customer Delivery Managers CDMs), Technical Account Managers (TAMs), Technical Program Managers (TPMs), Customer Delivery Engineers (CDEs), Business Development (BD), and Solutions Architects (SAs).

BASIC QUALIFICATIONS

Bachelor's degree in a relevant field or equivalent work experience
5+ years of program management or technical project management experience
Experience designing, developing, and deploying business software at scale
Experience working cross-functionally across several teams both technical and non-technical
Experience scaling an organization through rapid growth or expansion
Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
3+ years of experience designing and architecting CRM-based operational solutions (Salesforce or equivalent) — including custom report types, automation logic, and platform configuration

PREFERRED QUALIFICATIONS

Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programing experience
Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship
Experience in data analysis and leveraging analytics to make decisions
Experience with Agile or other program management methodologies
Experience working with large global teams
Experience in telecommunications, satellite, or connectivity infrastructure
Background in customer success, professional services, or post-sales operations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 148,700.00 - 201,200.00 USD annually

Apply Now

Refine Your Search

senior technical program manager, customer delivery operations, amazon leo jobs in auburn wa

Senior Technical Program Manager, Customer Delivery Operations, Amazon Leo

Print-on-Demand Production Lead

Sr. Project Manager – ERP Integrations

Local Flatbed/Heavy Haul Driver

Outside Sales Professional - (Paid licensing and Training)

Assistant Branch Manager

Principal Workforce Strategist, Models, Quantum, and Silicon PXT

Senior IT Systems Lead

Class A Driver * Local * Home Daily / Mon- Fri

CDL-A Driver

CDL Class A Regional Port/Drayage Driver

Inventory Planning Manager

CDL-A Driver (Monday–Friday) – Home Every Night

Lead Lathe - Swing Shift

TTC ENVIRONMENTAL SERVICES MANAGER

Sheetmetal Fabricator - 2nd Shift

Delivery Coordinator

Business Development Specialist - Mandarin Speaking

Car Wash Team Lead | Operations Supervisor | Customer Service Leadership

COUNSELOR AIDE SHIFT SUPERVISOR

I want to receive the latest job alert for senior technical program manager, customer delivery operations, amazon leo in auburn wa

Related Searches

Explore jobs in more locations

DESCRIPTION

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Job Seeker Tools

Employer Tools

Browse

Stay Connected