Top 14 Help desk support Jobs in Augusta, Ga

Emergency Technical/Customer Service Representative
Helpware —Augusta, GA
- $16 an hour
- Extended hours
- Remote
- Computer literacy
- High school diploma or GED
- 1 year
Quick Apply
Help Desk Lead
Savannah River National Laboratory —Aiken, SC
- Full-time
- Management
- Mid-level
- Mentoring
9d
FSA - Desktop Support I
Advanced Technology Leaders Inc —Augusta, GA
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
12d
Help Desk Specialist
Strativia —Aiken, SC
- Clean driving record
- Windows
- Analysis skills
- Health insurance
Quick Apply
2d
System Administrator
RealmOne —Fort Gordon, GA
- Full-time
- 5 years
- Bachelor's degree
- Senior level
- Paid training
- Paid parental leave
Machine Learning Engineer
KSB SE & Co. KGaA —Grovetown, GA
- Azure
- Computer Science
- Mid-level
Interdisciplinary
US Joint Activities —Fort Gordon, GA
- $180,000 - $246,400 a year
- Online Application
- Hybrid work
- Background check
- Up to 50% travel
- Engineering
3d
OT Security Engineer
Aurubis AG —Augusta, GA
- Full-time
- Computer Science
- Bachelor of Science
- Mid-level
- Paid holidays
- Disability insurance
2d

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Help Desk Lead
Savannah River National Laboratory —Aiken, SC
They handle complex technical escalations, maintain SLAs (Service Level Agreements), and improve IT support processes while mentoring Help Desk technicians to…
9d
FSA - Desktop Support I
Advanced Technology Leaders Inc —Augusta, GA
Associate’s degree in computer science or related field preferred. Updates system inventory and tracking for desktops, laptops, printers, corporate cell phones…
Quick Apply
12d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
4d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

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Emergency Technical/Customer Service Representative

Helpware -
Augusta, GA

Quick Apply

Job Details

Contract
$16 an hour

Qualifications

Computer operation
Customer communication
High school diploma or GED
Desktop applications
Technical Proficiency

Full Job Description

Who We Are Looking For

When disasters strike, every moment matters.

We are seeking empathetic, customer-focused Technical Support Representatives for a U.S.-based Disaster Response Program. You will be the first point of contact for individuals needing urgent assistance during natural or man-made emergencies, severe weather events, and recovery efforts.

This role blends compassionate customer service with basic technical troubleshooting. You will handle inbound calls, navigate systems, document interactions, and guide individuals to the support and information they need.

We're looking for calm, clear communicators who stay composed under pressure and are driven by a genuine desire to help others in critical situations.

What You'll Do

Serve as the first point of contact for customers seeking support related to disaster response and recovery services.

Handle inbound calls while delivering exceptional customer service and demonstrating empathy, patience, and professionalism.

Assist customers with navigating online platforms, applications, and support systems.

Troubleshoot basic technical and account-related issues using available tools, knowledge bases, and FAQs.

Manage help desk software and ticketing systems.

Accurately document customer interactions, resolutions, and follow-up actions.

Research customer inquiries using internal resources and documentation.

Provide information regarding programs, services, and available support options.

Escalate complex technical issues or sensitive situations to Tier 2 Support when appropriate.

Stay current on operational updates, process changes, and disaster response procedures.

Support increased service demands during disaster activations and emergency response periods.

May be placed on an on-call schedule during active disaster events and emergency response periods.

Must be able to respond promptly when operational support is needed.

What We're Looking For

Education & Experience

High School Diploma or equivalent required

Additional education or training in a technical or related field is an advantage

Minimum of 1 year experience in customer service, technical support, help desk, call center, or similar roles

Prior experience handling inbound customer calls is preferred

Experience supporting customers in urgent, high-pressure, or crisis-related situations is an advantage

Strong proficiency in web-based applications and standard computer systems is required

Soft Skills (Critical for Response Operations)

Strong commitment to service during urgent and high-impact situations

High level of empathy, patience, and active listening, especially during distressing interactions

Ability to remain calm, focused, and professional in fast-moving and high-stress environments

Strong critical thinking and rapid problem-solving skills under pressure

Highly organized with the ability to prioritize tasks in shifting and time-sensitive conditions

Excellent verbal and written communication skills

Adaptable, resilient, and able to perform effectively in evolving operational demands

Hard Skills

Strong basic computer navigation and troubleshooting ability

Experience using CRM systems, ticketing platforms, or customer support tools

Ability to efficiently manage multiple systems during active response periods

Capable of explaining technical or procedural information clearly to non-technical users

Familiarity with knowledge base articles, emergency procedures, FAQs, and support documentation

Work Setup & Expectations

May require availability during evenings, weekends, holidays, and extended hours during disaster activations.

Must have a reliable internet connection and suitable remote workspace.

Bring-Your-Own-Device (BYOD) setup applies; personal devices may be used during deployments and activations.

Must be willing to work U.S. East Coast schedules.

Must be available for on-call disaster response support.

Flexibility, reliability, and responsiveness are required due to the nature of emergency work.

Where This Role Is Based

Applicants must reside in one of the following approved hiring areas:

Atlanta or Augusta, Georgia

Raleigh or Greensboro, North Carolina

Nashville, Tennessee

Applications from individuals residing outside these locations or outside the United States will not be considered for this opportunity. These restrictions apply to this opportunity only. You may qualify for other Helpware openings.

Additional Opportunities for Employment

Because this role is activation-based, candidates with other jobs may still be considered. This opportunity may be a good fit for those seeking additional income, as long as they can complete required training and remain available during disaster response activations and peak operational periods.

Why Join This Program?

Make a meaningful impact by supporting individuals and communities during critical times. This role is ideal for professionals who enjoy helping others, thrive in dynamic environments, and want to develop skills in customer support, crisis communication, and technical troubleshooting while contributing to a mission-driven team.

Quick Apply

Refine Your Search

help desk support jobs in augusta, ga

Emergency Technical/Customer Service Representative

Help Desk Lead

FSA - Desktop Support I

Help Desk Specialist

System Administrator

Machine Learning Engineer

Interdisciplinary

OT Security Engineer

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