Top 11 Help desk support Jobs in Augusta, Me

HELP DESK ANALYST I
Maine Community College System —Augusta, ME
- $21 an hour
- Online Application
- Windows
- In-person
- Associate's degree
- Paid holidays
- Health insurance
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IT Service Desk Analyst Tier I
Hammond Lumber Company —Belgrade, ME
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid parental leave
- Health savings account
Senior Technical Support Specialist- Augusta, ME
S. J. Rollins Technologies —Augusta, ME
- $27.50 - $40.00 an hour
- Microsoft Outlook
- Mid-level
- Mentoring
- Profit sharing
System Administrator- Augusta, ME
S. J. Rollins Technologies —Augusta, ME
- $35 - $50 an hour
- Weekends as needed
- Writing skills
- Mid-level
- 3 years
- Profit sharing
- Health insurance
Management Analyst II
State of Maine —Augusta, ME
- $54,442.97 - $76,329.70 a year
- Online Application
- Research
- Mid-level
- 8 years
- Paid parental leave
- Paid holidays
11d

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IT Support Specialist
Franklin Savings Bank —Farmington, ME
Ability to communicate technical information clearly to both technical and non-technical users. This position provides front-line technical support for…
HELP DESK ANALYST I
Maine Community College System —Augusta, ME
This position will answer incoming support calls from staff, faculty, and students and provide tier-one support.
$21 an hour
Quick Apply

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Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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help desk support jobs near augusta, me

HELP DESK ANALYST I

Maine Community College System -
Augusta, ME

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Job Details

Full-time
$21 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Employee assistance program
Vision insurance
Life insurance

Qualifications

Network troubleshooting
Technical support via phone
Phone communication
Windows
Incident Escalation
Technology security practices
Cloud service support
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Data Security (Data management)
Customer support ticket management
Software documentation
Customer service knowledge base
macOS
Phone triage
Escalation handling
Peripheral hardware support
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Help Desk Analyst I

The Maine Community College System (MCCS) is looking for a full-time Help Desk Analyst I. This position will be responsible for the day-to-day operation of the ITS Support Desk phone line for all of Maine’s Community College. This position will answer incoming support calls from staff, faculty, and students and provide tier-one support. Duties may include, providing support and education, resetting passwords, installing software, configuring devices, troubleshooting problems and other duties as assigned by the Help Desk Manager. This position will be on-site and located at one of the MCCS locations.

The Help Desk Analyst I is pending classification in the MSEA Support Services unit and is anticipated to pay in the vicinity of $21.00/hour. MCCS offers a full suite of employee benefits including health, dental, vision and life insurance, retirement savings, flexible savings accounts, employee assistance program, tuition waivers, 529 education plan MCCS matching grant and paid holidays, vacation, and sick time.

The required minimum qualifications include an associate’s degree in information technology, computer systems or a related field and 2 years of relevant work experience. Formal training and experience may be considered in lieu of education on a year-for-year basis.

The required knowledge, skills, and abilities include, but are not limited to, the following:

Knowledge of and ability to diagnose end-user technology problems across operating systems (Windows and macOS), hardware and peripherals, local area network connectivity, cloud productivity services, and account or access issues, including isolating a problem to its source through structured questioning.
Ability to deliver courteous, responsive customer service by phone, including explaining technical steps in plain language to non-technical callers, confirming results remotely, and staying calm and professional with frustrated or anxious users.
Skill in written communication and documentation, including clear and complete ticket notes and knowledge base entries that another technician could follow, with sound data security practices such as safe credential handling and recognizing phishing.
Ability to triage and prioritize multiple incoming requests, recognizing when and to whom an issue should be escalated, and following through on open tickets to resolution without prompting.

To apply, please upload your cover letter, current resume/CV, including names and contact information for three professional references, and official transcripts when you complete the online application. Search will remain open until the position is filled.

Thinking about applying?

Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your lived experience and passion set you apart.

MCCS is an Equal Opportunity employer. We celebrate diversity and are committed to creating an inclusive and non-discriminatory environment for all employees. We provide reasonable accommodation to qualified individuals with disabilities upon request. For more information, please contact the MCCS Affirmative Action Office (207)629-4000. TTY Dial Maine Relay 711.

Date Posted: June 18, 2026

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help desk support jobs in augusta, me

HELP DESK ANALYST I

IT Service Desk Analyst Tier I

Senior Technical Support Specialist- Augusta, ME

System Administrator- Augusta, ME

Management Analyst II

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