Top 3 technical support lead Jobs in aurora, il

Lead, Customer Service Rep (Mon - Fri, 6am-2:30pm)
ID Logistics —Joliet, IL
- $22.50 an hour
- Overtime
- Research
- Mid-level
- Office
- Health savings account
- Health insurance
5d
Application Support Technical Lead
Accertify, Inc. —Itasca, IL
- $100,000 - $130,000 a year
- Full-time
- Research
- Office
- SQL
- Commuter assistance
- Paid holidays
Quick Apply
Enablement & CRM Lead
HARTING Inc. of North America —Elgin, IL
- $80,000 - $105,000 a year
- 5 years
- Bachelor of Science
- Continuous improvement
- Paid parental leave
- AD&D insurance
Quick Apply
12d

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Lead, Customer Service Rep (Mon - Fri, 6am-2:30pm)

ID Logistics -
Joliet, IL

Apply Now

Job Details

$22.50 an hour
5 days ago

Benefits

Health savings account
Health insurance
Dental insurance
Flexible spending account
Vision insurance
401(k) matching

Qualifications

Office supply management
Project reporting
Physical security log maintenance
Managing logistics operations teams
Managing teams in a customer support role
Team leadership
Operational management
Logistics customer service
Client inquiry handling
Shipment tracking for distribution operations
Vendor coordination
Filing
Process improvement
GMP
Purchase order management
Research
Mid-level
Phone call screening
Financial issue resolution
Customer service training (staff training program)
Accounting data entry
Freight shipment tracking
Managing teams in warehouse setting
Invoice data entry
Trade school
Purchasing
Dispatch record maintenance
Physical safety enforcement
Billing issue inquiries
1 year

Full Job Description

Lead and train Customer Service team in logistics office and warehouse ensuring that phones are being answered and customer and vendor inquiries are addressed in a timely manner for the business needs. Will follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed. In addition, the candidate will observe all company safety rules and assist in enforcement as appropriate.

Responsibilities:

Weekly Operations Report update sent to General Manager, Operations Manager and Warehouse Supervisor.
Trains, delegates and supports training of new CSR's and/or of newly added tasks to CSR's
Process ancillaries.
Lead, execute and delegate the process of entering truck dailys and emails to customer, ID Logistic leadership team and Inventory Control team
Assists other CSR's with daily issues.
Updating DC breakdown of volumes.
Input invoices into computer system.
End of month billing and reconciliation.
Inputting and receiving purchase orders.
Inputting inbounds and outbound into applications.
Identify, research, and resolve customer issues using the computer system.
Follow-up on customer inquiries not immediately resolved.
Research billing issues.
Research misapplied payments.
Recognize, document and alert the supervisor of trends in customer and vendor calls.
Order office supplies through approved vendors.
Supply safety vests and visitor badge for guests and vendors.
Keep updated files of all vendors including invoices and purchase order numbers.
Visitor log update.
Weekly Operations Report update sent to leadership team and clients
Lead, execute and delegate process and keep track of inbounds and outbounds on a daily basis and keep ID Logistic leadership and client informed.
Transfer customer calls to appropriate associate
Identify, research, and resolve customer issues using the computer system
Recommend process improvements.
Answer phones and respond to customer requests
Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
Observe all company safety rules and assist in enforcement as appropriate.

Other duties as assigned.

Schedule: 1st Shift: Monday to Friday 6am-2:30pm (Overtime and weekends may be required)

Pay Rate: $22.50 per hour

Requirements:

Associate's degree or equivalent from two-year college or technical school; or one year related experience in customer service and inventory control and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and the ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as percentages and volume.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Req Benefits: Medical, Dental, Vision, FSA/HSA programs available, 401K with matching program, Vacation and Sick time, Friendly and Open-Door culture

Apply Now

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technical support lead jobs in aurora, il

Lead, Customer Service Rep (Mon - Fri, 6am-2:30pm)

Application Support Technical Lead

Enablement & CRM Lead

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