Top 170 Customer service manager Jobs in Austin, Tx

Senior Customer Care Lead
Sharebite —Austin, TX
- $65,000 - $75,000 a year
- Email
- Remote
- Continuous improvement
- Senior level
- Communication skills
- Health insurance
Director, Customer Experience
onXmaps —Austin, TX
- $126,000 - $171,000 a year
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
- Paid parental leave
- Paid holidays
Vendor Performance Manager, Customer Support
GFiber —Austin, TX
- $136,000 - $198,000 a year
- Weekends as needed
- Remote
- 5 years
- System design
- SQL
Quick Apply
Area Manager - Vacation Rental Partnerships
Expedia —Austin, TX
- $137,000 - $219,000 a year
- Full-time
- Hospitality
- English
- 3 years
- Health insurance
- Dental insurance
Manager, Technical Services
MongoDB —Austin, TX
- $133,000 - $261,000 a year
- 5 years
- Presentation skills
- Mentoring
- Parental leave
Director of Customer Success Operations
Securly —Austin, TX
- Up to $165,000 a year
- Full-time
- Remote
- System design
- Recruiting
- Senior level
- Paid parental leave
- Paid holidays
Quick Apply
7d
Call Center Manager Off Brodie Lane-Sunset Valley
ELITE VISON GROUP LLC —Austin, TX
- $18 - $21 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
- Paid time off
- Opportunities for advancement
Quick Apply
Operations Manager, Sales (AUS)
CLEAR - Field —Austin, TX
- $72,000 - $92,000 a year
- Weekends as needed
- Ability to walk for extended periods
- Mid-level
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Service Manager with rental exp. - (Austin, TX)
Holland Pump Company —Manor, TX
- Full-time
- Computer literacy
- Mid-level
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
12d
Client Service Manager, Stock Plan Services
Charles Schwab —Austin, TX
- $80,000 - $120,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- Office
- Microsoft Office
- Paid parental leave
- Employee stock purchase plan
4d
Commercial Lines Senior Client Service Manager
Higginbotham —Austin, TX
- Microsoft Outlook
- Writing skills
- Office
- Wellness program
- Paid holidays
Customer Service - Self Storage Manager
Public Storage —Sunset Valley, TX
- $17 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
4d
Senior Director, Customer Health & Critical Accounts
MongoDB —Austin, TX
- $203,000 - $398,000 a year
- Remote
- Presentation skills
- Continuous improvement
- Senior level
- Parental leave
14d
Social Support Lead, Trust and Safety Compute
Google —Austin, TX
- $141,000 - $205,000 a year
- Weekends as needed
- Office
- 3 years
- Bachelor's degree
- Paid holidays
- Disability insurance
12d
Customer Relations and Retention Manager, Executive Team
GFiber —Austin, TX
- $76,000 - $83,600 a year
- Weekends as needed
- Residential
- 3 years
- SQL
Quick Apply
Styling Team Manager (Remote)
Short Story —Austin, TX
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Director of Customer Enablement
INNERGY —Austin, TX
- Full-time
- Remote
- ERP systems
- 8 years
- Product management
Quick Apply
11d
Supervisor, CSR Pflugerville
DSV —Pflugerville, TX
- $70,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Word processing
- Computer literacy
Supervisor, User Support
Central Health —Austin, TX
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
11d
Customer Experience Manager
C2 GPS- Capital Area Workforce —Austin, TX
- $65,000 - $75,000 a year
- Spanish
- Clean driving record
- Word processing
- Paid parental leave
- Disability insurance

I want to receive the latest job alert for customer service manager in austin, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service manager jobs near austin, tx

Senior Customer Care Lead

Sharebite -
Austin, TX

Apply Now

Job Details

$65,000 - $75,000 a year

Benefits

Health insurance

Qualifications

Phone communication
Customer support
Business operations
Cross-functional collaboration
Achieving project delivery timelines
Cross-functional communication
Client interaction via phone calls

Full Job Description

About Sharebite

Sharebite is the leading food ordering platform built for companies to feed their employees. Our platform allows their employees to place meal orders with their favorite restaurants while helping to combat food insecurity in local communities. Every meal ordered on Sharebite results in a meal donation through local partners like Feeding America and City Harvest, and to date, we have donated over 15 million meals.

About This Role

As a Senior Customer Care Lead, your role combines hands-on support for our customers and restaurant partners with ownership of operational initiatives that help our teams scale efficiently. You'll maintain direct involvement in live operations while also helping improve internal processes, documentation, reporting, and product workflows.

This role is split across two key areas: Group Order Operations, where you will manage real-time order execution and client relationships with a high degree of ownership, and Care Team Operations Projects, where you will contribute to a variety of product and process improvement initiatives.

If you thrive in a fast-paced environment, love solving problems at the intersection of operations and innovation, and want to grow into a broader operational role at a mission-driven company, this is the role for you.

What You'll Do

Serve as a senior point of contact for Group Order clients and restaurant partners during live order windows, handling real-time issues with urgency and professionalism.
Manage and resolve order escalations and customer complaints, setting the standard for quality and speed across the team.
Respond to inbound support requests, phone, email, and chat, in a fast-paced, time critical manner, modeling best in class support behaviors.

Contribute to project execution alongside the Customer Operations Project Manager — taking ownership of defined workstreams, tracking deliverables, and coordinating with stakeholders to keep initiatives on schedule.
Own and maintain external-facing knowledge base content, including Help Center articles and chatbot materials, keeping them current, accurate, and reflective of the most common client issues.
Support the scoping, implementation, and ongoing maintenance of third-party tools and systems used by the Care team, from launch through steady-state operations.
Collaborate with Care team leads to identify recurring issues and gaps that would benefit from documentation, process changes, or product feedback.
Surface operational insights and trends from your live ops work to inform product and process improvement efforts.

Required Skills & Experience

5+ years in a customer support, customer success, or operations role, preferably at a high-growth tech company.
Comfortable reviewing support and operational data, spotting trends, and turning them into actionable insights for product and process decisions.
Excellent phone and written communication skills; you are confident, clear, and professional under pressure.
Strong problem-solving instincts, you can assess a situation quickly, act decisively, and communicate your decisions effectively.
Demonstrated ability to handle escalations and difficult conversations with composure and empathy.
Experience contributing to projects or cross-functional initiatives, with an ability to manage tasks and deadlines independently.
Collaborative and team-oriented, with a track record of going beyond your own role to support others.

At Sharebite, we are committed to providing competitive pay and benefits that are in line with industry and market standards. The base compensation range for this role is $65,000 - $75,000 per year, however actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and location.

Salary is just one component of Sharebite's total compensation package, which includes equity, multiple health insurance options, and a wide range of benefits. This is a remote position.

At Sharebite, we're passionate about our mission to alleviate hunger and inspire employees to connect their work to a larger purpose. We know being well fed is an essential ingredient for employee wellbeing, team performance, and company culture - we've seen the results! Sharebite is proud to have been recognized as Inc. Magazine's Best in Business, Fast Company's Best Workplaces for Innovators, and Inc 5000's Fastest Growing Companies.

Join our team and help bring do-good, feel-good eating to the world.

Sharebite is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce. If you need additional accommodations to feel comfortable during your interview process, please email us at [email protected].

If you are a resident of the State of California and would like a copy of our CA privacy notice, please email [email protected].

Apply Now

Refine Your Search

customer service manager jobs in austin, tx

Senior Customer Care Lead

Director, Customer Experience

Vendor Performance Manager, Customer Support

Area Manager - Vacation Rental Partnerships

Manager, Technical Services

Director of Customer Success Operations

Call Center Manager Off Brodie Lane-Sunset Valley

Operations Manager, Sales (AUS)

Service Manager with rental exp. - (Austin, TX)

Client Service Manager, Stock Plan Services

Commercial Lines Senior Client Service Manager

Customer Service - Self Storage Manager

Senior Director, Customer Health & Critical Accounts

Social Support Lead, Trust and Safety Compute

Customer Relations and Retention Manager, Executive Team

Styling Team Manager (Remote)

Director of Customer Enablement

Supervisor, CSR Pflugerville

Supervisor, User Support

Customer Experience Manager

I want to receive the latest job alert for customer service manager in austin, tx

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected