Help Desk Analyst
SHI International Corporation —Austin, TX
- $55,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Service Desk Analyst
Flash —Austin, TX
- $55,000 - $79,000 a year
- On call
- English
- Mid-level
- Office
- Free parking
- Health insurance
Senior Technical Support Analyst (Tier 3)
GCS Technologies —Austin, TX
- $85,000 - $125,000 a year
- Full-time
- Hybrid work
- Background check
- 5 years
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
Analyst, Demand Management
Visa Technology and Operations LLC —Austin, TX
- $94,400 - $146,700 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Wellness program
- Health savings account
Production Support Analyst
Netgate —Austin, TX
- $65,000 - $78,000 a year
- Weekends as needed
- Azure
- Mid-level
- AWS
Associate, Asset Management
Visa Technology and Operations LLC —Austin, TX
- $70,600 - $109,400 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Wellness program
- Health savings account
IT Help Desk II
Alpha Net Consulting LLC —Austin, TX
- $18.00 - $18.50 an hour
- Contract
- Mid-level
- Organizational skills
- In-person
Quick Apply
4d
IT Financial Solutions Operations Analyst
Applied Materials —Austin, TX
- $100,000 - $137,500 a year
- Full-time
- Mid-level
- Office
- 3 years
Product Analyst - Generative AI Platform
Visa U.S.A. Inc. —Austin, TX
- $110,700 - $171,800 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Wellness program
- Health savings account
IT Field Support Analyst
Diocese of Austin —Austin, TX
- Weekends as needed
- Spanish
- Computer science
- Computer Science
1d
Cloud Systems Analyst
Health & Human Services Comm —Austin, TX
- $7,015.16 - $11,864.50 a month
- Online Application
- Azure
- Computer Science
- Research
- Health insurance
- Opportunities for advancement
Quick Apply
VP, Data & Analytics
Scribd, Inc. —Austin, TX
- $225,000 - $320,000 a year
- Full-time
- Residential
- Analysis skills
- Recruiting
- Paid parental leave
- Disability insurance
CIS Administrator
BGE, Inc —Austin, TX
- Mid-level
- Windows
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
Comptroller - CAPPS HR/PY Time & Labor Analyst for System Support (Systems Analyst VI)
COMPTROLLER OF PUBLIC ACCOUNTS —Austin, TX
- $9,000 - $9,750 a month
- Full-time
- Computer Science
- Office
- SQL
- On-the-job training
- Flexible schedule
9d
Comptroller - CAPPS HR/PY Time and Labor Analyst for Agency Services (Systems Analyst V)
COMPTROLLER OF PUBLIC ACCOUNTS —Austin, TX
- $7,583.33 - $8,083.33 a month
- Full-time
- CPA
- Computer Science
- PMP
- On-the-job training
- Flexible schedule
Lead - End-User Technologies
SonarSource —Austin, TX
- Full-time
- Background check
- 5 years
- Windows
Comptroller - CAPPS FIN Systems Analyst for Agency Services (Systems Analyst V)
COMPTROLLER OF PUBLIC ACCOUNTS —Austin, TX
- $7,583.33 - $8,083.33 a month
- Full-time
- CPA
- Computer Science
- Office
- On-the-job training
- Flexible schedule
9d
Comptroller - CAPPS Financials Purchasing Analyst (Systems Analyst VI)
COMPTROLLER OF PUBLIC ACCOUNTS —Austin, TX
- $9,000 - $9,750 a month
- Full-time
- CPA
- Computer Science
- Customer service
- On-the-job training
- Flexible schedule
9d
Machine Learning Engineer - Sr. Consultant Level
Visa Technology and Operations LLC —Austin, TX
- $152,200 - $243,700 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Java
- Wellness program
- Health savings account
Comptroller - CAPPS Financials Travel and Expense Analyst for System Support (Systems Analyst VI)
COMPTROLLER OF PUBLIC ACCOUNTS —Austin, TX
- $9,000 - $9,750 a month
- Full-time
- CPA
- Computer Science
- Customer service
- On-the-job training
- Flexible schedule
3d

I want to receive the latest job alert for help desk analyst in austin, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk analyst jobs near austin, tx

Help Desk Analyst

SHI International Corporation -
Austin, TX

Apply Now

Job Details

Full-time
$55,000 - $65,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Flexible schedule

Qualifications

Customer communication
Server troubleshooting
Windows
Desktop (troubleshooting support)
Incident management operations support
Customer support ticket management
Desktop administration
Technical Proficiency
Ticketing system technical support

Full Job Description

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The IT Operations Specialist provides Level 1 technical support to end-users, efficiently managing a wide variety of service requests and incidents. This role is suited for professionals who demonstrate a strong sense of urgency, consistency, and are developing a deeper technical specialization within the service desk environment.

This position is a hybrid position out of our Austin, TX office.

Role Description

Respond to a wide range of service requests and incidents from end-users across the organization, covering hardware, software, and application support.
Independently interpret, diagnose, and resolve technical issues using available documentation and resources.
Contribute to the creation, maintenance, and improvement of support documentation and knowledge base articles for common issues and solutions.
Clearly communicate technical details, resolution steps, and escalation information to users and internal teams as needed.
Provide in-depth troubleshooting and resolution for most service desk requests, escalating more complex issues according to established procedures.
Regularly meet or exceed performance targets for ticket resolution, customer satisfaction, and service desk metrics.

Behaviors and Competencies

Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.
Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.
Teamwork: Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

Skill Level Requirements

Proficiency in supporting Windows desktop environments and basic server-side troubleshooting. - Basic
Experience with incident and request management systems (e.g., ServiceNow, Remedy, Jira Service Desk). - Basic
Strong analytical and problem-solving skills for diagnosing and resolving technical issues. - Basic

Other Requirements

Completed Bachelor's Degree in a related field, or relevant work experience required
1-3 years of experience in a similar role
1-3 years of experience in corporate communications preferred
Ability to work flexible hours

The estimated annual pay range for this position is $55,000 - $65,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Apply Now

Refine Your Search

help desk analyst jobs in austin, tx

Help Desk Analyst

Service Desk Analyst

Senior Technical Support Analyst (Tier 3)

Analyst, Demand Management

Production Support Analyst

Associate, Asset Management

IT Help Desk II

IT Financial Solutions Operations Analyst

Product Analyst - Generative AI Platform

IT Field Support Analyst

Cloud Systems Analyst

VP, Data & Analytics

CIS Administrator

Comptroller - CAPPS HR/PY Time & Labor Analyst for System Support (Systems Analyst VI)

Comptroller - CAPPS HR/PY Time and Labor Analyst for Agency Services (Systems Analyst V)

Lead - End-User Technologies

Comptroller - CAPPS FIN Systems Analyst for Agency Services (Systems Analyst V)

Comptroller - CAPPS Financials Purchasing Analyst (Systems Analyst VI)

Machine Learning Engineer - Sr. Consultant Level

Comptroller - CAPPS Financials Travel and Expense Analyst for System Support (Systems Analyst VI)

I want to receive the latest job alert for help desk analyst in austin, tx

Related Searches

Explore jobs in more locations

About Us

Job Summary

Job Seeker Tools

Employer Tools

Browse

Stay Connected