Top 214 Support technician ii Jobs in Austin, Tx

IT User Support Technician II
Central Health —Austin, TX
- Full-time
- Hybrid work
- Mid-level
- 3 years
- High school diploma or GED
9d
Advanced Patient Care Technician
St. David's South Austin Medical Center —Austin, TX
- Full-time
- No experience needed
- No travel
- Entry level
- Employee stock purchase plan
- Disability insurance
Quick Apply
11d
Senior Help Desk Technician II
Contact Government Services, LLC —Austin, TX
- $108,000 - $156,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Databases
- Health insurance
- Dental insurance
Quick Apply
FAB Equipment Technician – Levels I, II, Sr, or Master, Texas Institute for Electronics
University of Texas at Austin —Austin, TX
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Disability insurance
Mobile Trailer Mechanic II - 7am to 5pm
Cox Fleet —Pflugerville, TX
- Call employer
- Background check
- Writing skills
- DOT physical examination
- Health insurance
- Dental insurance
Quick Apply
Mobile Diesel Mechanic II Mon - Fri 7am to 5pm
Cox Fleet —Austin, TX
- Monday to Friday
- Background check
- DOT physical examination
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Maintenance Technician
Willow Bridge Property Company —Austin, TX
- Full-time
- Residential
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Entry-Level Behavioral Technician / Registered Behavior Technician (RBT)
Behavioral Innovations —Leander, TX
- $15 - $21 an hour
- Urgently hiring
- Background check
- 18 years or older
- Experience working with individuals with developmental disabilities
- Paid training
- Health insurance
Maintenance Technician
Willow Bridge Property Company —Austin, TX
- Full-time
- Residential
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Senior Medical Equipment Technician (CBCT, Dental X-Ray)
Cesna Recruitment —Texas
- $75,000 - $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Quick Apply
Entry-Level Behavioral Technician / Registered Behavior Technician (RBT)
Behavioral Innovations —Round Rock, TX
- $15 - $21 an hour
- Urgently hiring
- Background check
- 18 years or older
- Experience working with individuals with developmental disabilities
- Paid training
- Health insurance
Entry-Level Behavioral Technician / Registered Behavior Technician (RBT)
Behavioral Innovations —Cedar Park, TX
- $15 - $21 an hour
- Urgently hiring
- Background check
- 18 years or older
- Experience working with individuals with developmental disabilities
- Paid training
- Health insurance
Monday - Friday Mobile Diesel Mechanic 7 am - 5 pm
Cox Fleet —Austin, TX
- $61,100 - $91,700 a year
- Full-time
- Background check
- DOT physical examination
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Swimming Pool Service Technician I
Anthony & Sylvan Pools —Austin, TX
- $0 a year
- Weekends as needed
- Hybrid work
- Customer service
- Ability to walk for extended periods
- English
Quick Apply
Maintenance Technician - Barton Creek Villas R0197366 Barton Creek Villas Austin, Texas Full time
Greystar —Austin, TX
- Weekends as needed
- Heavy lifting
- Ability to walk for extended periods
- Word processing
- Paid parental leave
- Paid holidays
5d
Certified Surgical Technologist
St. David's North Austin Medical Center —Austin, TX
- Full-time
- Surgery
- Adults
- Mid-level
- Employee stock purchase plan
- Disability insurance
Quick Apply
Maintenance Technician - Citizen House Blue Bluff R0195630 Citizen House Blue Bluff Austin, Texas Full time
Greystar —Austin, TX
- $25 - $26 an hour
- Weekends as needed
- Ability to walk for extended periods
- Driver's License
- Travel
- Paid parental leave
- Paid holidays
Maintenance Technician - The Morgan R0194993 The Morgan (TX) Austin, Texas Full time
Greystar —Austin, TX
- $21 - $23 an hour
- Weekends as needed
- Ability to walk for extended periods
- Driver's License
- Travel
- Paid parental leave
- Paid holidays
Maintenance Technician - Prospect R0195128 Prospect Austin, Texas Full time
Greystar —Austin, TX
- $22 - $24 an hour
- Weekends as needed
- Ability to walk for extended periods
- Driver's License
- Travel
- Paid parental leave
- Paid holidays
Equipment Technician - Austin, TX
Arnold Oil Company of Austin —Austin, TX
- $21 an hour
- Full-time
- Pass drug screening
- No high school diploma
- English

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support technician ii jobs near austin, tx

IT User Support Technician II

Central Health -
Austin, TX

Apply Now

Job Details

Full-time
9 days ago

Qualifications

Desktop computer repair
ITIL Foundation
ITIL Certification
High school diploma or GED
Desktop (troubleshooting support)
CompTIA A+

Full Job Description

Overview:

IT User Support Technician II provides advanced technical support to end users and serves as an escalation point for complex incidents and service requests. This role is responsible for troubleshooting hardware, software, network, and application issues while adhering to ITIL best practices for Incident, Problem, Change, and Service Request Management. The technician delivers exceptional customer service, ensures timely resolution of issues, and contributes to continuous service improvement initiatives.

As of August, 2026 all IT User Support Technician/s II will meet the following education, experience, and certification criteria. All IT User Support Technician/s II hired prior to August, 2026 may be excluded from these requirements.

***This position is considered Hybrid, which means that individuals in this position may work both at an approved Offsite location and Onsite at a primary location or multiple locations based on Business Needs

Responsibilities:

Essential Duties:

Demonstrate strong and consistent customer service skills focused on patience and empathy.
Serve as second tier point of contact for users who are contacting User Support via ServiceNow, Microsoft Teams, phone, and email.
Identify, research, and resolve support Tier I and Tier II incidents and requests Prioritize, categorize, and document tickets accurately within the ServiceNow platform.
Escalate unresolved issues to appropriate technical teams while maintaining ownership through resolution.
Mentor, train, and support Tier 1 Technicians Serve as the point of escalation for complex incidents and requests Contribute to Knowledge Management by creating and maintaining support documentation and knowledge articles.
Perform account administration, including password resets, user provisioning, and access management.
Diagnose and resolve complex hardware, software, operating system, and network-related issues.
Represent the User Support Service Desk in Major Incident and security incident response war rooms Identify opportunities to improve support processes, documentation, and user experience.
Participate in regular onsite team events, after-hours support, and on-call rotations as required.
Act as point of contact with vendors to resolve technical problems with desktop computing equipment and software Perform intermediate tasks in Microsoft Active Directory, Microsoft 365, and Intune Use and enforce timely, strict, and thorough documentation/logging practices.
Participate in Problem Management activities by identifying recurring issues and root causes.
Support Change Management processes by implementing approved changes and documenting outcomes.
Support endpoint management, software deployment, and device lifecycle management.
Monitor service desk queues to ensure timely response and resolution and provide proactive updates regarding ticket status and resolution timelines.

Perform other duties as assigned.

Qualifications:

MINIMUM EDUCATION:

High School Diploma (or equivalent) - Required
Associates Degree in Information Technology related field (higher degree accepted) - Preferred

MINIMUM EXPERIENCE:

3 Years of desktop support experience - Required

REQUIRED CERTIFICATIONS/LICENSURE:

CompTIA A+ Certification - Required Upon Hire
ITIL 4 or 5 Foundation Certification - Required within 6 months

Apply Now

Refine Your Search

support technician ii jobs in austin, tx

IT User Support Technician II

Advanced Patient Care Technician

Senior Help Desk Technician II

FAB Equipment Technician – Levels I, II, Sr, or Master, Texas Institute for Electronics

Mobile Trailer Mechanic II - 7am to 5pm

Mobile Diesel Mechanic II Mon - Fri 7am to 5pm

Maintenance Technician

Entry-Level Behavioral Technician / Registered Behavior Technician (RBT)

Maintenance Technician

Senior Medical Equipment Technician (CBCT, Dental X-Ray)

Entry-Level Behavioral Technician / Registered Behavior Technician (RBT)

Entry-Level Behavioral Technician / Registered Behavior Technician (RBT)

Monday - Friday Mobile Diesel Mechanic 7 am - 5 pm

Swimming Pool Service Technician I

Maintenance Technician - Barton Creek Villas R0197366 Barton Creek Villas Austin, Texas Full time

Certified Surgical Technologist

Maintenance Technician - Citizen House Blue Bluff R0195630 Citizen House Blue Bluff Austin, Texas Full time

Maintenance Technician - The Morgan R0194993 The Morgan (TX) Austin, Texas Full time

Maintenance Technician - Prospect R0195128 Prospect Austin, Texas Full time

Equipment Technician - Austin, TX

I want to receive the latest job alert for support technician ii in austin, tx

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