Inventory / Help Desk Technology Support Specialist II – Contract-to-Hire
Location: West/Southwest Austin (78746) – Onsite
Engagement Type: 3-Month Contract-to-Hire
Pay Rate: $21.00/hour during contract phase
Schedule: Monday–Friday, generally 7:30 AM–4:30 PM, with a 1-hr unpaid lunch break
Background Requirement: Must pass a criminal background Fingerprint check upon hire.
Work Authorization: Must be authorized to work in the United States on a full-time, ongoing basis without the need for employer sponsorship now or in the future.
GTS Technology Solutions is seeking an Inventory / Help Desk Technology Support Specialist II to support a public-sector customer in the West/Southwest Austin area. This position combines technology asset and inventory management with Tier 1 help desk support, making it an excellent opportunity for someone who enjoys both the administrative and hands-on sides of IT support.
The ideal candidate will have experience tracking technology assets, maintaining accurate inventory records, working with spreadsheets and asset management systems, coordinating equipment repair and warranty processes, and supporting users across Apple and Windows environments. This role requires excellent organization, attention to detail, technical aptitude, and a strong customer-service mindset.
Key Responsibilities
· Track technology inventory and maintain accurate records of equipment, devices, and supplies.
· Monitor and control the movement, assignment, return, and lifecycle of technology assets.
· Compile inventory reports and assist with forecasting future technology inventory requirements.
· Maintain accurate asset information within inventory and asset management systems.
· Support fee management processes associated with technology equipment as needed.
· Respond to incoming help desk calls, tickets, and work orders and provide Tier 1 support when appropriate.
· Route or escalate technical issues to the appropriate support resources when additional assistance is required.
· Issue and collect technology equipment as part of employee onboarding and offboarding.
· Facilitate equipment repairs and manufacturer/vendor warranty claims.
· Support loss mitigation processes and established asset-control procedures.
· Identify inventory or operational trends and provide information to management regarding potential process improvements.
· Document work orders, troubleshooting steps, resolutions, technical procedures, and accumulated knowledge within the help desk system.
· Maintain confidentiality of sensitive organizational and user information.
· Work collaboratively with other technology team members to complete tasks and projects with a high degree of initiative and coordination.
· Maintain and expand the technical knowledge and skills necessary to effectively perform the position.
· Perform other related duties as assigned.
Required Experience
· 2–5 years of experience working with technology asset management systems, spreadsheets, and/or inventory management
· Experience supporting devices operating on macOS, iOS/iPadOS, and Microsoft Windows
· Experience providing Tier 1 help desk or end-user technical support
· Experience with equipment lifecycle management, repair coordination, warranty claims, or technology onboarding/offboarding is preferred
· High school diploma or GED
· Associate degree and/or relevant technical certification from an accredited institution preferred
· Strong technical, organizational, and communication skills
· Proficiency with common business and productivity applications
· Experience working with technology inventory, asset management, or related administrative systems
· Ability to provide Tier 1 technical support to end users
Technical Knowledge & Skills
· Technology inventory and asset management
· Asset tracking and inventory reporting
· Experience working with fee management systems
· Tier 1 help desk and end-user support
· Mac computers and macOS
· PCs and Microsoft Windows
· iPads and iOS/iPadOS
· Microsoft Office and related productivity applications
· Spreadsheet management and reporting
· Help desk/ticketing systems
· Basic hardware, software, and peripheral troubleshooting
Professional Skills
· Strong customer service and interpersonal skills
· Excellent verbal and written communication skills
· Strong organizational skills and attention to detail
· Ability to maintain accurate inventory and asset records
· Ability to prioritize multiple tasks and manage workload effectively
· Ability to work independently and under pressure
· Strong analytical and problem-solving abilities
· Ability to clearly document and communicate technical information
· Professional, patient, and empathetic approach when assisting end users
· Ability to establish effective working relationships with coworkers, supervisors, end users, and members of the public
· Driver’s License Requirement: A valid Class C driver’s license is required. The selected candidate must be able to provide a current three-year driving record. Candidates relocating to Texas must be able to obtain a Texas driver’s license within the required timeframe after establishing Texas residency.
Working Conditions & Physical Requirements
· Regular use of computers, tablets, printers, and other technology equipment
· Ability to configure and operate iPads, PCs, Macs, printers, and related office or end-user technology
· Repetitive hand motions and prolonged computer use
· Ability to lift and move approximately 15–45 pounds, including computers and other technology equipment
· Regular interaction with technology inventory and equipment
· Local travel between customer locations may be required
If you’re ready to take the next step in your IT career and work in a role where your skills directly impact organizational success, we’d love to hear from you.
GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.
As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.
GTS Technology Solutions participates in E-Verify to confirm the employment eligibility of all newly hired employees. If you are offered a position with GTS Technology Solutions, your employment will be contingent upon successful verification of your identity and legal authorization to work in the United States through E-Verify.
For more information about E-Verify, please visit E-Verify's official website.
Pay: $21.00 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have experience using an asset management or inventory tracking system to assign, track, and maintain technology equipment records? (Yes/No)
- Do you have experience using Excel or similar spreadsheet software to maintain, reconcile, or report on technology inventory? (Yes/No)
Experience:
- IT asset management or technology inventory: 2 years (Required)
- Tier 1 support forWindows, macOS, and iOS: 2 years (Required)
Ability to Commute:
- Austin, TX 78746 (Required)
Work Location: In person
