Top 6 It help desk support Jobs in Batavia, Ny

IT Associate - Hardware, Help Desk & ERP Support | Rochester, NY
Cirona Labs —Rochester, NY
- $24.04 - $28.85 an hour
- Full-time
- Google Workspace
- Computer Science
- ERP systems
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7d
Java Developer
Erie and Niagara Insurance Association —Williamsville, NY
- $75,000 - $90,000 a year
- Full-time
- 5 years
- System design
- Mid-level
Java Developer
Erie and Niagara Insurance —Williamsville, NY
- $75,000 - $90,000 a year
- Full-time
- 5 years
- System design
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
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it help desk support jobs near batavia, ny

IT Associate - Hardware, Help Desk & ERP Support | Rochester, NY

Cirona Labs -
Rochester, NY

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Job Details

Full-time
$24.04 - $28.85 an hour
7 days ago

Qualifications

Non-technical user support
Google Workspace
Computer Science
IT user and group management
Wireless networking
Data permissions
Technical documentation
Laptop (troubleshooting support)
ERP systems
AI tools proficiency
Equipment troubleshooting
Incident Escalation
Printer (troubleshooting support)
Data quality management
IT infrastructure
DHCP
Computer hardware
Desktop (troubleshooting support)
Vendor relationship management
Vendor communication
Help desk systems
Networking equipment (troubleshooting support)
Hardware management
Desktop administration
User interviews
Escalation handling
Peripheral hardware support
Entry level
802.11 (Wi-Fi)
Production troubleshooting

Full Job Description

About Cirona Labs

Cirona Labs is a cannabis manufacturing operation building out modern IT and data infrastructure to support production, compliance, and growth.

About the Role

We're hiring an IT Associate to be the hands-on technology presence at our Rochester facility. The role spans three areas: day-to-day hardware and help desk support, administration of our ERP system to keep it aligned with how production actually works, and management of our other software vendors. It's a role with real ownership from day one and room to take on more as our infrastructure grows.

What You'll Do

HardwareHelp Desk

Serve as the on-site point of contact for hardware: laptops, printers, scanners, cameras, and production floor devices
Manage the day-to-day help desk queue for IT support requests
Troubleshoot and resolve network connectivity issues (WiFi, wired, guest access)
Provision and support new hires: laptop setup and management, account provisioning, basic Google Workspace administration
Maintain documentation of on-site equipment, configurations, and recurring issues

ERP Management

Learn our ERP system deeply: how it works and how production teams actually use it
Work directly with end users on the floor to understand their needs, pain points, and workflows
Configure and maintain the ERP so it matches real production needs: users, permissions, workflows, data quality
Serve as the first line of support for ERP questions and issues, coordinating with the vendor when needed

VendorSystems Support

Help manage our other software vendors (support requests, licenses, renewals)
Coordinate with the Manager of Data EngineeringIT on larger infrastructure projects (network upgrades, system replacements/migrations, security initiatives)
Escalate complex issues appropriately rather than letting them stall

What We're Looking For

A technical foundation: coursework, personal projects, tinkering, an internship, or an early IT-adjacent job
Genuinely hungry to learn: you dig into problems until you understand them, not just until they're closed
Naturally notices what's broken or inefficient and wants to fix it, rather than waiting to be told
Strong attention to detail: you catch the small stuff before it becomes a bigger problem
Able to take ownership on-site day-to-day, with regular check-ins and support from IT leadership
Comfortable talking with non-technical users to understand what they actually need
Basic understanding of networking concepts (WiFi troubleshooting, DHCP, printers on a network), or a strong ability to learn it fast
Systems-oriented thinker who's comfortable using AI tools to work faster and smarter, not just execute tickets manually
Reliable, hands-on, and comfortable in a manufacturing/warehouse environment

Growth Path

This role is designed to grow. As you master the day-to-day, you'll take on more responsibility across Google Workspace administration, networking, and deeper ownership of our business systems, with direct mentorship from the Manager of Data EngineeringIT.

Nice to Have

Coursework or certifications in IT, computer science, or a related field
Exposure to enterprise networking or security equipment
Exposure to ERP, inventory, or business systems
Interest in analytics or data work is a plus, but not required

Compensation

$24.04 to $28.85/hour

Cirona Labs is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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it help desk support jobs in batavia, ny

IT Associate - Hardware, Help Desk & ERP Support | Rochester, NY

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