Top 13 Help desk support Jobs in Belgrade, Me

IT Service Desk Analyst Tier I
Hammond Lumber Company —Belgrade, ME
- $15.10 - $38.00 an hour
- Full-time
- Office
- Windows
- High school diploma or GED
- Paid parental leave
- Health savings account
HELP DESK ANALYST I
Maine Community College System —Augusta, ME
- $21 an hour
- Online Application
- Windows
- In-person
- Associate's degree
- Paid holidays
- Health insurance
Quick Apply
Information Technology Support Technician
IT4ME LLC —Norridgewock, ME
- $21 - $25 an hour
- Full-time
- Research
- Windows
- Driver's License
- Parental leave
- Professional development assistance
Quick Apply
Senior Technical Support Specialist- Augusta, ME
S. J. Rollins Technologies —Augusta, ME
- $27.50 - $40.00 an hour
- Microsoft Outlook
- Mid-level
- Mentoring
- Profit sharing
System Administrator- Augusta, ME
S. J. Rollins Technologies —Augusta, ME
- $35 - $50 an hour
- Weekends as needed
- Writing skills
- Mid-level
- 3 years
- Profit sharing
- Health insurance
Management Analyst II
State of Maine —Augusta, ME
- $54,442.97 - $76,329.70 a year
- Online Application
- Research
- Mid-level
- 8 years
- Paid parental leave
- Paid holidays
12d
Operations Manager
HEALTHPLANONE, LLC —West Farmington, ME
- Full-time
- Remote
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

IT Service Desk Analyst Tier I
Hammond Lumber Company —Belgrade, ME
The Service Desk Analyst I provides first-level technical support to end users by diagnosing and resolving common IT issues related to hardware, software, and…
$15.10 - $38.00 an hour
HELP DESK ANALYST I
Maine Community College System —Augusta, ME
This position will answer incoming support calls from staff, faculty, and students and provide tier-one support.
$21 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
6d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for help desk support in belgrade, me

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk support jobs near belgrade, me

IT Service Desk Analyst Tier I

Hammond Lumber Company -
Belgrade, ME

Apply Now

Job Details

Full-time
$15.10 - $38.00 an hour

Benefits

Paid parental leave
Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Volunteer time off

Qualifications

Windows
High school diploma or GED
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Productivity software
Peripheral hardware support

Full Job Description

Description:

Hammond Lumber Company, voted 2025's Best Places to work in Maine, is seeking an in office IT Service Desk Analyst Tier I for our Belgrade, Maine location.

Position Summary

The Service Desk Analyst I provides first-level technical support to end users by diagnosing and resolving common IT issues related to hardware, software, and access. This role is responsible for delivering excellent customer service, accurately documenting requests, and escalating more complex issues to higher-level support teams.

This is an entry-level position ideal for candidates looking to grow their IT support career in a fast-paced, team-oriented environment.

Key Responsibilities

Serve as the initial point of contact for end-user IT support requests via phone, email, or ticketing system
Troubleshoot and resolve common issues related to Windows, Office 365, network connectivity, printers, and account access
Log, track, and manage incidents and service requests in the ticketing system
Follow established procedures for incident management and request fulfillment
Escalate unresolved or complex issues to Tier 2 or appropriate support teams
Maintain accurate and detailed documentation of issues and resolutions
Provide clear communication and updates to end users
Support onboarding and offboarding activities
Assist in maintaining knowledge base documentation
Follow IT security policies and report potential concerns

Full Time Benefits

Medical Insurance & Prescription Drug Plan
Dental Insurance
Flexible Spending Account
Health Savings Account
Employee Purchase Discount
401(k) Plan
Discretionary Bonuses
Paid Holidays
Paid Time Off
Volunteer Time Off
Group Life and Accidental Death & Dismemberment Insurance
Short Term Disability Insurance
EAP and Work Life Plan
Paid Parental Leave
Employee Outings
Employee Charge Accounts

Requirements:

Education

High school diploma required. Associate degree or relevant IT certifications preferred.

Experience

At least 6 months of experience in Enterprise IT support, help desk, or IT customer service role. Equivalent education or training will be considered.

Technical Skills

Basic understanding of Windows operating systems
Familiarity with Microsoft Office / Microsoft 365
Basic knowledge of Active Directory preferred
Familiarity with ticketing systems is a plus
Basic knowledge of computer hardware and peripherals

Soft Skills

Strong customer service orientation
Excellent communication skills
Ability to troubleshoot logically
Strong attention to detail
Ability to prioritize and manage time effectively
Team-oriented with willingness to learn

Additional Requirements

Ability to participate in an on-call rotation and occasional travel within the local region.

Apply Now

Refine Your Search

help desk support jobs in belgrade, me

IT Service Desk Analyst Tier I

HELP DESK ANALYST I

Information Technology Support Technician

Senior Technical Support Specialist- Augusta, ME

System Administrator- Augusta, ME

Management Analyst II

Operations Manager

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for help desk support in belgrade, me

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected