Top 31 Service desk manager Jobs in Bellingham Ma

Senior Support Technician
Paragus Strategic IT —Worcester, MA
- $74,000 - $130,000 a year
- Full-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
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IT Support Technician – Apple Systems & JAMF Support Technician
Mendon-Upton Regional School District —Mendon, MA
- $60,000 - $65,000 a year
- Full-time
- Classroom
- Google Workspace
- Computer science
4d
Customer Service Supervisor
Lenze Americas Corporation —Uxbridge, MA
- $73,000 - $85,000 a year
- Mid-level
- Office
- High school diploma or GED
- Paid parental leave
- Health savings account
Quick Apply
1d
IT Manager
The Arc of Bristol County dba proAbility —Attleboro, MA
- $70,000 - $80,000 a year
- Monday to Friday
- Computer Science
- HIPAA
- Mid-level
Quick Apply
IT Specialist
KARL STORZ —Auburn, MA
- $23.70 - $30.19 an hour
- Email
- Office
- Mentoring
- Communication skills
- Wellness program
- Health savings account
IT Support Consultant/Senior IT Support Consultant
Brown University —Providence, RI
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
IT Lead Support Tech - Brookline
Bournewood Health Systems —Brookline, MA
- $70,000 - $95,000 a year
- Full-time
- 5 years
- Team management
- Travel
IT Support-Tier I Technician - Herb Chambers
Asbury —Brookline, MA
- $30 - $35 an hour
- Full-time
- Dealership
- 5 years
- Mid-level
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IT Support Engineer I
Applause —Framingham, MA
- $55,000 - $65,000 a year
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Opportunities for advancement
Quick Apply
10d
Manager of Telecom
Staples, Inc. —Framingham, MA
- $96,000 - $138,000 a year
- Computer Science
- 3 years
- Finance
- Paid holidays
- Paid time off
IT Solutions Engineer for MSP
Veritas IT Solutions —Needham Heights, MA
- $60,000 - $80,000 a year
- Full-time
- Customer service
- Windows
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Manager, Endpoint Engineering
Citizens Financial Group —Johnston, RI
- $134,000 - $179,000 a year
- Full-time
- Background check
- Office
- Continuous improvement
- Health insurance
- Dental insurance
4d
Account Manager
LGC Group —Milford, MA
- $95,000 - $105,000 a year
- Full-time
- Up to 50% travel
- 5 years
- Bachelor of Science
- Health savings account
- Disability insurance
Quick Apply
Service Manager
Grieco Automotive Group —Johnston, RI
- Full-time
- Mid-level
- Contracts
- Commercial
Enterprise Infrastructure Service Manager
Amica Mutual Insurance Company —Lincoln, RI
- $133,173 - $183,113 a year
- Full-time
- Hybrid work
- Background check
- Azure
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
3d
Managed IT Services Level II Technician
AUTOMATED BUSINESS MACHINES —Warwick, RI
- $25 - $26 an hour
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
Senior IT Operations Center Analyst
Brown University Health —Providence, RI
- $67,724.80 - $111,716.80 a year
- 8 hour shift
- 6 years
- Office
- Windows
Technology Operations Engineer II - Remote
UNFI —Providence, RI
- $70,800 - $132,400 a year
- Full-time
- Remote
- Computer Science
- Mid-level
- Windows
- Health savings account
- AD&D insurance
Quick Apply
Client Service Representative Supervisor
VCA Animal Hospitals —Stoughton, MA
- $22 - $24 an hour
- Weekends as needed
- Computer literacy
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Senior Mac Systems Engineer
Workhuman —Framingham, MA
- $113,000 - $135,000 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Senior level

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service desk manager jobs near bellingham ma

Senior Support Technician

Paragus Strategic IT -
Worcester, MA

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Job Details

Full-time
$74,000 - $130,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Cell phone reimbursement
Vision insurance
401(k) matching
Employee stock ownership plan
Opportunities for advancement

Qualifications

Optimizing workflow processes
ConnectWise
Customer communication
Customer relationship building
Defect resolution root cause analysis
Automation
Technical documentation
5 years
Defect analysis
Coaching
Client rapport building
Server troubleshooting
Microsoft Exchange
Incident Escalation
Firewall
Email configuration (technical support)
Cloud service support
Continuous improvement
Team training
Customer support ticket management
Mentoring
Scripting
Problem management
Network routing
Technical training
Root cause analysis
Senior level
Escalation handling
Leadership
Communication skills

Full Job Description

Senior Case Agent

Summary

Paragus IT is the largest outsourced IT vendor in the Pioneer Valley, and we are just getting started. We aspire of serving 1000 customers across the entire country, and we won’t stop until we get there. Ranked as one of Forbes Small Giants, we have an intense focus on culture, people, process, and continuous improvement. We are determined to be the best at everything we do, and we aren’t afraid to do the hard work required to get there.

We’re on a mission to deliver peace of mind through human-first IT experiences. We’re not just fixing problems - we’re building trust. As a Senior Case Agent, you’ll be the go-to expert for our most complex technical challenges, leading with empathy, precision, and expertise. You’ll support clients across networking, Microsoft 365, and application environments - all while mentoring your peers, strengthening documentation, and modeling what exceptional IT service looks like. This position is part of our Service Desk team and reports directly to the Service Team Manager. The ideal candidate is an independent problem-solver who knows when to raise the flag and loves turning chaos into calm.

You will succeed in this role if you:

Can troubleshoot complex issues involving networking, Microsoft 365 and Application support.
Communicate clearly and compassionately, translating technical fixes into client peace of mind.
Can swat away a nerf dart while troubleshooting an issue
Take ownership of tough cases and raise the flag quickly when you need backup.
Mentor other technicians through documentation, training, and collaboration.
Thrive in a fast-paced environment and can adapt priorities in a client crisis.
Live by our Service Excellence principles - combining technical precision with exceptional human connection.

Qualifications:

5+ years of experience in IT support, systems administration, or network engineering
Strong technical expertise across Microsoft 365, including mailflow, Exchange Online, and security compromise response
Advanced knowledge of networking concepts such as firewalls, VPNs, and routing/switching
Proficient in application support, endpoint/server troubleshooting, and security fundamentals
Proven experience conducting Root Cause Analyses (RCA) and documenting clear, lasting resolutions
Familiarity with help desk ticketing systems such as ConnectWise, Autotask, or similar MSP tools
Excellent communication skills—able to translate technical findings into clear, empathetic explanations for clients and colleagues
Calm under pressure with the ability to stay composed and effective during client crises
Naturally curious and resourceful, asking great questions and digging deep to find solutions
Highly self-motivated and accountable; takes ownership of complex issues while knowing when to escalate for support
Strong mentoring mindset; enjoys coaching and guiding others to improve their technical capability
Proactive contributor to process improvement, documentation, and automation efforts
Ability to balance speed with quality, ensuring solutions are efficient and built to last
Scripting or automation experience is a plus

Responsibilities

Troubleshoots and resolves technical issues either remotely or at a client site within defined SLAs
Participates on projects as assigned
Provides technical assistance for escalated issues
Appropriately manages expectations of clients and peers
Provides on-call 24/7 support after business hours at least 3 weeks per year
Lead and perform Root Cause Analyses (RCA) for recurring or complex client issues.
Apply Service Excellence Principles in daily workflow to deliver human-first solutions.
Maintain high standards for case documentation and communication.
Proactively identify opportunities to improve documentation, internal processes, or client configurations.

Ideal Candidate

You’re curious, calm under pressure, and thrive when helping others. You bring a mix of deep technical skill and genuine empathy - knowing that clients don’t just want fixes, they want confidence. You can lead yourself, but you’re quick to collaborate and raise the flag when a case needs backup. You’re passionate about building lasting client relationships through trust and transparency, mentoring others, and sharing your ideas about how we can make Paragus an even better company. Lastly, we hope you love beer – whether that be Root Beer or a local IPA – because we certainly enjoy ending a successful day with a pour from one of our private taps in our staff pub. Beer not your thing? That’s fine, we’re also really into great coffee and tacos.

Compensation and Benefits:

As a Partner at Paragus, you'll enjoy:

Culture, culture, culture! Think: fun events, good beer, and great snacks, but most importantly, amazing people that you’ll look forward to seeing every day.
Employee ownership; that’s right, you’re not just an employee, you’re an owner!
Self-driven Career Advancement opportunities
401K Plan + Matching up to 4%
Medical, Dental and Vision Insurance (Paragus pays up to 90% of your Premium)
Extra-curricular optional committees, training classes, Paragus University Courses and mentorship
A monthly stipend for your cell phone
Need a car for a day or so, just borrow ours!

Hybrid Work Policy: Whether you’re saving on gas, time, or just enjoying the freedom of flexibility, remote work can directly contribute to your health and happiness. As a full-time employee you will be eligible to work remotely two days a week once you have successfully completed your onboarding.

Paid Time Off: We at Paragus strive to not only promote but more importantly, prioritize a healthy work-life balance. As a full-time employee you will be eligible for our Flexible Vacation policy, which provides our employees with an un-capped bank of paid time off to use for vacation. Outside of the Flexible Vacation policy we also provide 5 days of sick time and personal leave, as well as 6 paid holidays.

Employee-owned company: Why be an employee when you can be an owner? As a Partner of Paragus IT, what you say matters! We highly value our partners insights, and many times put recommendations to play. Additionally, you’ll see the direct impact of accomplishments through our ESOP program!

Status: Full Time, Salaried, Exempt

Hours: Monday-Friday 8 am to 4:30 pm

Compensation: $74K-$130K

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Refine Your Search

service desk manager jobs in bellingham ma

Senior Support Technician

IT Support Technician – Apple Systems & JAMF Support Technician

Customer Service Supervisor

IT Manager

IT Specialist

IT Support Consultant/Senior IT Support Consultant

IT Lead Support Tech - Brookline

IT Support-Tier I Technician - Herb Chambers

IT Support Engineer I

Manager of Telecom

IT Solutions Engineer for MSP

Manager, Endpoint Engineering

Account Manager

Service Manager

Enterprise Infrastructure Service Manager

Managed IT Services Level II Technician

Senior IT Operations Center Analyst

Technology Operations Engineer II - Remote

Client Service Representative Supervisor

Senior Mac Systems Engineer

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