Job Overview
We are seeking a dynamic and highly organized Medical Office Director of Operations to lead the administrative and operational functions of a busy practice. This pivotal role requires a leader with extensive experience in medical office management, healthcare compliance, and team supervision. The ideal candidate will excel at streamlining clinic workflows, managing financial and human resources, and ensuring exceptional patient care standards. As the backbone of our practice, you will drive efficiency, uphold regulatory policies, and foster a positive environment for staff and patients alike. Your energetic approach and strategic mindset will be instrumental in elevating our healthcare services to new heights. Clinic is not investment capital owned, allowing for more flexibility in an administrative role.
Responsibilities
- Oversee daily clinic operations, ensuring smooth workflow across all departments including medical records, billing, patient management, and clinical support staff
- Manage fiscal responsibilities such as budgeting, financial management, billing processes, and cost control measures to optimize practice profitability
- Supervise healthcare staff including nurses, administrative personnel, and clinical support teams; facilitate training, performance evaluations, and team development
- Ensure compliance with healthcare regulations including HIPAA, JCAHO standards, health policy updates, and safety protocols
- Maintain proficiency in EMR (Electronic Medical Records), EHR (Electronic Health Records), and patient management software such as Eaglesoft and Dentrix to ensure accurate documentation and efficient data handling
- Coordinate with medical providers on practice management strategies, utilization management, and quality assurance initiatives
- Lead human resources functions including hiring, onboarding, conflict resolution, and fostering a collaborative workplace culture
- Oversee medical administrative support functions such as medical billing, coding accuracy, medical records management, and adherence to HIPAA privacy standards
- Implement office policies that promote excellent customer service while maintaining operational efficiency
- Stay current with healthcare practice management trends, health regulation policies, managed care updates, and acute care or dental clinic best practices
Full job description
Position Summary: This position is responsible for directing all aspects of practice operations, including the performance of providers and support staff, to ensure the achievement of organizational goals, operational objectives, and budget targets. This role focuses on driving market growth and expanding market share by developing and implementing strategic short‑ and long‑range plans in partnership with executive leadership. Responsibilities include comprehensive oversight of daily operational functions, optimization of workflows and processes, and continuous improvement initiatives aimed at ensuring efficiency, quality, and sustainable practice performance.
Essential Duties and Responsibilities (continued) :
- Cultivate a workplace culture aligned with company values to support high retention and low turnover.
- Execute strategic business plans to drive market growth, operational efficiency, and process improvement.
- Support owner in resolving provider and staff concerns and escalate ongoing issues as appropriate.
- Ensure full compliance with OSHA, CLIA, HIPAA, and all other regulatory requirements.
- Oversee credentialing processes to ensure timely and accurate completion of all provider licenses, certifications, and enrollments.
- Assist with integration and operational transition of newly acquired practices.
- Manage recruitment, onboarding, and successful integration of physicians and advanced practice providers.
- Monitor and improve operational and customer service performance across all service lines.
- Set staff productivity expectations and recommend staffing adjustments to optimize efficiency.
- Maintain advanced proficiency in practice management systems and workflows.
- Track and analyze KPIs on a daily, weekly, and monthly basis.
- Support budget development and ensure achievement of growth and financial targets.
- Drive practice financial performance, including revenue growth, labor management, capital planning, and expense control.
- Oversee facility operations and maintain communication with landlords as needed.
- Direct marketing initiatives, quality assurance activities, and IT-related operational needs.
- Support providers with business, operational, and customer service–related concerns.
- Act as Compliance Manager.
- Lead new facility setup and project management, including utilities, technology, and operational readiness.
- Maintain and update master lists and coordinate procurement of supplies, equipment, and furnishings for new location.
Experience Requirements
- Bachelor’s degree required
- 5-10 years extensive practice or healthcare management experience.
Knowledge, Skills and Abilities Requirements (Continued)
- Knowledge of Billing, CPT Coding, General Accounting, Human Resources and Information Systems Management
- Advanced skills with Microsoft applications which includes Outlook, Word, Excel, and Power Point, as well as other web-based applications.
- Able to produce complex documents, perform analysis and maintain databases
- Strong interpersonal, oral and written communication skills
- Ability to evaluate and monitor clinical capabilities and skill levels
- Ability to develop and execute business plans and achieve strategic marketing and operating goals
- Ability to manage, develop and motivate employees
- Ability to prepare, interpret and analyze financial statements
- Extensive knowledge of healthcare management systems such as EMR/EHR platforms (Eaglesoft, Dentrix) and patient management software
- Demonstrated expertise in fiscal management including budgeting, financial analysis, billing procedures, and cost control strategies
- Prior experience supervising multidisciplinary teams within a healthcare setting; excellent managerial communication skills are essential
- Familiarity with healthcare compliance standards such as HIPAA regulations and JCAHO accreditation requirements
- Strong background in medical office operations including medical records management, coding/billing processes, and office workflow optimization
- Acute care experience is highly desirable to understand specialized clinical environments
- Proficiency in Microsoft Office Suite for reporting and documentation purposes
- Knowledge of health regulation policies related to managed care programs and utilization management processesJoin us in leading a vibrant healthcare environment where your expertise will make a meaningful difference! We value energetic professionals who thrive on improving operational excellence while fostering compassionate patient care. If you are ready to take charge of a fast-paced practice with passion and precision—this is your opportunity!
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Relocation assistance
Experience:
- healthcare administration: 2 years (Required)
Work Location: In person
