Top 5 Desktop support technician Jobs in Benton, Ar

Technical Support Consultant (TSC I)
ACDI - Access Control Devices, Inc. —Benton, AR
- Google Workspace
- Mid-level
- Office
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5d
System Support Administrator
Westrock Coffee —Little Rock, AR
- On call
- Mid-level
- Travel
- Experience equivalent to degree accepted
Technical Specialist
Datamax Inc —Little Rock, AR
- $50,000 - $60,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Windows
- Health insurance
- Dental insurance
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Engineer: Tier 1 (On-site)
Trace3 —Little Rock, AR
- $80,000 - $85,000 a year
- English
- Research
- Mid-level
- Health savings account
- Disability insurance
Fleet Technician 2 (Experienced)
PepsiCo Beverages North America —Maumelle, AR
- $30.85 an hour
- Evening shift
- CDL B
- 18 years or older
- Mechanic experience
- Health insurance
- Dental insurance

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desktop support technician jobs near benton, ar

Technical Support Consultant (TSC I)

ACDI - Access Control Devices, Inc.
Benton, AR

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Job Details

5 days ago

Qualifications

Windows
Printer (troubleshooting support)
DHCP
Office equipment installation
Remote access software
DNS
Technical customer support for office equipment
Remote desktop tools
Productivity software
Desktop administration

Full Job Description

ACDI is a rapidly growing Professional Services Company that sells and supports dynamic print management, capture, electric vehicle charging, and cost-recovery solutions to streamline office technology and the document lifecycle in a distributor-reseller environment. We have channel distribution and development partnerships with many of the largest copier and printer manufacturers worldwide, including Samsung, Xerox, Sharp, Canon, Ricoh, Konica-Minolta, Toshiba, Lexmark, and others. From hardware payment solutions, proximity card readers, and EV charging stations to digital workflow automation, fleet management, and analytics software, ACDI’s extensive portfolio pairs seamlessly with its industry-leading project coordination, installation, marketing, and sales expertise.

As we continually seek to develop progressive new solutions for our partners, we look to hire only the best and brightest. Hard work, commitment, and relationships have propelled ACDI to the status of the most respected partner in the dealer channel. If you covet an opportunity to be a part of a company with no limits, then we may be looking for someone like you!

Technical Support Consultants I @ ACDI

Here at ACDI, our Technical Support Consultants I (TSC I) help deliver support services to our clients that optimize business value from our core products at ACDI.

The Technical Support Consultant I will be involved in post-sales support engagements to provide ongoing technical and customer support for our hardware/software products and therefore requires excellent communication and technical skills. This role is multi-faceted and the individual will be required to handle inbound technical problems, customer service issues, remote web-based support, internet chat support sessions, and end-user training.

When the Technical Support Consultant I is not being utilized for support engagements, they will be involved in developing reports for current known issues, building their technical skills around our products and solution, or training other consultants in best practices and helping to create documentation or templates around current support offerings.

Successful team members will support ACDI’s mission, vision, and core values.

ACDI’s Technical Support Consultant I’s Responsibilities:

Must have a passion for customer service and ensuring that every customer interaction is a positive one.
Provide post-sales technical support for our customer base consisting of both end-users and dealers using the following support medium: Phone, Email, Chat, etc.
Quickly and accurately diagnose and resolve first line support issues
Handle automatic support ticket queues and ensure quick and professional responses
Ability to escalate issues to second line support when required
Resolve questions regarding solutions, services, and training
Provide creation/updating of training materials for end users and dealer technicians
Ensure proper communication occurs with end users, dealer reps, and ACDI employees in terms of providing timely status reports
Train key personnel and managers on software, hardware, and supporting workflow
Work across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and shared
Responsible for achieving and maintaining organizational requirements for ticket quality and time utilization
Support a variety of application platforms and systems
Document and utilize solutions through use of a knowledge base, white papers, training sessions and other available educational tools
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Some after-hours and/or holiday work required
Contribute to the team in a positive manner at all times
Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes
Maintain a positive organizational culture while upholding ACDI's mission, vision, and core values

Experience & Education Requirements

High School diploma, preferred Associates Degree, and a minimum of 1+ years of technical support experience or the equivalent combination of education and experience required
Technical certificates obtained from A+, Network+, Security+ (at least one of the following or equivalent)
Prior experience with administering any of the following will set you apart: Server, Network, and Database.
Obtaining PaperCut Technical certificates is required within 90 days
Must have a basic understanding of:
- Desktop Operating Systems : Windows, Mac OS or Linux
- Server OS: Windows or Linux
- Mobile Operating Systems: Chrome OS or Android or iOS
- Microsoft Office
- Networking including: DNS, DHCP, and troubleshooting connectivity between two end point devices
- Remote Desktop Support
- Installing and supporting Printers
Experience in any of the following will set you apart:
- Print Management Software such as PaperCut
- Virtualization Technology: VMWare, HyperV, Citrix
- Scripting languages: Powershell, Batch, or Shell
- Programming Languages: JavaScript or Python
- Database: MS SQL, MySQL, Oracle
- Google Workspace
- Zoho Suite
- MDM Software such as: Intune, JAMF, Munki
Experience exercising discretion and confidentiality with sensitive company or team information
Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work

Physical Requirements

Must be able to stand or sit for prolonged periods of time
Must be able to lift 15 pounds
Ability to travel and fly on a commercial airliner if needed
May be required to furnish a passport or other identity documents for international travel

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

Moderate noise level, bullpen environment located at ACDI headquarters
Fast-paced, encouraging, and positive
Employee may be required to furnish adequate internet services, mobile services and devices necessary to receive business communications on a continual basis

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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Refine Your Search

desktop support technician jobs in benton, ar

Technical Support Consultant (TSC I)

System Support Administrator

Technical Specialist

Engineer: Tier 1 (On-site)

Fleet Technician 2 (Experienced)

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