Top 13 Contact center representative Jobs in Berlin, Vt

Customer Service Representative
Tri-Valley Transit Inc. —Berlin, VT
- From $24.10 an hour
- Full-time
- HIPAA
- Mid-level
- Ability to climb stairs
- AD&D insurance
- Paid holidays
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Contact Center Representative
Northfield Savings Bank —Berlin, VT
- $20.50 - $22.75 an hour
- High school diploma or GED
- In-person
- Communication skills
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11d
UC Program Technician II - Customer Service - Limited Service
State of Vermont - Department of Labor —Montpelier, VT
- $23.75 - $36.88 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Travel
- Wellness program
- Paid holidays

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Customer Service Representative

Tri-Valley Transit Inc.
Berlin, VT

Quick Apply

Job Details

Full-time
From $24.10 an hour

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Dependent health insurance coverage
Employee assistance program
Vision insurance
403(b)
Professional development assistance
Loan forgiveness
Flexible schedule
Bereavement leave
Life insurance
Referral program
Retirement plan

Qualifications

Active listening
Stress management
HIPAA
High school diploma or GED
Attention to detail
Healthcare privacy protection

Full Job Description

Are You a People Person?

Do you want to do meaningful work that supports your community and the environment? Tri-Valley Transit (TVT) has spent 50 years providing critical transportation services to Vermont communities and this year we're celebrating our 50th Anniversary. With our recent acquisition of Green Mountain Transit's rural service area, TVT has grown even further, adapting quickly to changing rural transit regulations while continuing to deliver strong, sustainable growth.

Our Customer Service Representatives are the friendly voice that connects riders to the services they depend on every day. If you're passionate about making a difference in people's lives, this is an exciting and rewarding opportunity to join our team.

What You'll Do

Answer incoming calls and book rides in accordance with demand response programs, including Medicaid NEMT and general public demand response
Respond to inquiries from the general public in a friendly, compassionate manner
Support Broker Services department staff as needed
Assist the Broker Services Manager with volunteer driver coordination and scheduling
Learn and work simultaneously across multiple software programs and screens
Handle a high volume of calls in a fast-paced, sometimes noisy environment while maintaining focus and accuracy
Perform other duties as assigned

What You Bring

High school diploma or equivalent
Two (2)+ years of customer service experience; call-center experience a plus
Strong attention to detail and accuracy
Excellent verbal communication and active listening skills
Ability to remain calm under pressure and manage multiple competing priorities
A positive attitude, high level of professionalism, and commitment to confidentiality (including HIPAA requirements)
Comfort working with a diverse population and as part of a team
Proficiency with Microsoft Office Suite, Google products or ability to learn quickly. Familiarity with transit route software a plus.
Ability to sit for extended periods at a computer while answering frequent phone calls
Ability to occasionally lift up to 15 lbs., climb stairs, and stand

Why Join Tri-Valley Transit?

Compensation & Time Off

Starting wage of $24.10/hour
12 paid holidays every year, plus PTO starting at 13 days annually and growing to 25 days with tenure, over 24 days off in your first year alone
Two paid bereavement days for immediate family, with additional unpaid bereavement leave available when you need it
Professional development support, 50% reimbursement of tuition and mileage for approved job-related courses

Health & Wellness

Health insurance through BlueCross BlueShield of VT (Select Gold CDHP), TVT pays 100% of your premium, plus a Health Reimbursement Arrangement (HRA) that covers 75% of your deductible
50% employer contribution toward spouse and dependent health coverage
Dental (Northeast Delta Dental) and vision (VSP Signature) insurance, 50% employer-paid
Short-term and long-term disability insurance through Mutual of Omaha
$25,000 in life insurance, plus accidental death & dismemberment coverage
Employee Assistance Program (EAP) through Invest EAP, confidential counseling, legal & financial consultations, and wellness resources for you and your household

Retirement & Financial

401(k) and 403(b) retirement plans, TVT contributes up to 3%, starting upon hire, with additional 2% employer match with a minimum 3% employee contribution
Public Service Loan Forgiveness (PSLF) qualified employer

Additional Recognition

Employer Support of the Guard and Reserve (ESGR) recognition

*(Sign on Bonus paid upon satisfactory completion of 90 days of employment)

About Tri-Valley Transit

For 50 years, Tri-Valley Transit has been a nonprofit leader in connecting Vermont communities through safe, reliable transportation. Following our recent acquisition of Green Mountain Transit's rural operations, TVT has continued to adapt to evolving rural transit regulations while driving profitable, sustainable growth, all in service of the riders and communities who depend on us.

Equal Opportunity Employer

Tri-Valley Transit is proud to be an Equal Opportunity and Affirmative Action employer, committed to fostering a diverse, inclusive, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, place of birth, age, sex, sexual orientation, gender identity, marital status, disability, veteran status, crime victim status, HIV status, genetic information, or any other legally protected status. We believe our diverse and inclusive workplace culture enhances our performance and our ability to fulfill our mission.

Apply today and help keep Vermont moving.

Pay: From $24.10 per hour

Benefits:

Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

Quick Apply

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contact center representative jobs in berlin, vt

Customer Service Representative

Contact Center Representative

UC Program Technician II - Customer Service - Limited Service

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