Top 185 Customer success specialist Jobs in Bernalillo, Nm

Customer Success Specialist
P2C —Albuquerque, NM
- Part-time
- School experience
- Up to 50% travel
- Mid-level
Customer Service Advocate
UnitedHealthcare —Albuquerque, NM
- $18 - $32 an hour
- 8 hour shift
- Remote
- 18 years or older
- Sales
- Pass drug screening
- Paid training
2d
Examiner Physician Assistant
Loyal Source Government Services —Albuquerque, NM
- $145,600 - $175,600 a year
- Microsoft Word
- Microsoft Outlook
- Military
Quick Apply
Examiner Nurse Practitioner
Loyal Source Government Services —Albuquerque, NM
- $145,600 - $175,600 a year
- Monday to Friday
- Microsoft Word
- Nursing
- Microsoft Outlook
Quick Apply
Experienced Field Copier Technician (Canon, Ricoh, Sharp, Konica Minolta)
Pacific Office Automation —Albuquerque, NM
- $20 - $24 an hour
- Clean driving record
- Mid-level
- Communication skills
- Paid training
- Health insurance
Quick Apply
Bilingual English / Dine Customer Service Advocate
UnitedHealthcare —Albuquerque, NM
- $18 - $32 an hour
- 8 hour shift
- Remote
- 18 years or older
- Sales
- Computer literacy
- Paid training
2d
Customer Experience Specialist
BlueInk —Albuquerque, NM
- Full-time
- Sales
- Mid-level
- Communication skills
Quick Apply
Purchasing: Operations Specialist
University of New Mexico —Albuquerque, NM
- $3,841.07 - $5,148.00 a month
- Full-time
- Hybrid work
- Background check
- 7 years
- Word processing
- Paid parental leave
- Health insurance
Medical Records Specialist
Southwest Womens Oncology/Optimum —Albuquerque, NM
- Full-time
- Computer literacy
- HIPAA
- Mid-level
- Health insurance
- 401(k)
Quick Apply
Marketing Specialist
Power Ford —Albuquerque, NM
- Full-time
- Dealership
- Merchandising
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Contact Center Customer Support Specialist III - Team Lead
Koniag Government Services —Albuquerque, NM
- $65,000 - $75,000 a year
- Weekends as needed
- Oracle
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Energy Efficiency Program Implementation Specialist
Teco Energy —Albuquerque, NM
- $55,520 - $69,400 a year
- Weekends as needed
- Clean driving record
- Ability to walk for extended periods
- Mid-level
Customer Care Specialist II
Saia Motor Freight Line LLC —Albuquerque, NM
- $21.75 - $26.55 an hour
- Full-time
- 18 years or older
- English
- Mid-level
Quick Apply
12d
Business Intelligence & Data Analytics Specialist
International Scripture Ministries —Albuquerque, NM
- $90,000 - $120,000 a year
- Extended hours
- Background check
- Google Workspace
- Mid-level
- Continuing education credits
- Paid holidays
Quick Apply
10d
Retail Inventory Control Specialist
Boot Barn —Rio Rancho, NM
- Extended hours
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Health insurance
Quick Apply
5d
Claims Specialist, Commercial Casualty - Remote
CSAA Insurance Services, Inc. —Corrales, NM
- $62,460 - $83,400 a year
- Weekends as needed
- Bachelor of Science
- Mid-level
- US work authorization
- 401(k) matching
6d
Contact Center Information Specialist
Central New Mexico Community College —Albuquerque, NM
- $15.05 - $18.41 an hour
- Full-time
- Spanish
- English
- High school diploma or GED
Revenue Operations Specialist
Roybal Mack Cordova Law —Albuquerque, NM
- $25 - $30 an hour
- Full-time
- Background check
- Research
- Mid-level
- Paid parental leave
- Health savings account
Quick Apply
13d
Client Engagement Specialist - Remote, (1474)
TriCore Reference Laboratories —Albuquerque, NM
- Overtime
- In-person
- Entry level
- Under 1 year
- Paid holidays
- Health insurance
6d
Branch Experience Specialist (Floating Teller) - Rio Rancho, NM
Del Norte Credit Union —Rio Rancho, NM
- $16.13 - $22.27 an hour
- Extended hours
- Spanish
- Office
- Windows
- Paid holidays
- Disability insurance

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Customer Success Specialist

P2C -
Albuquerque, NM

Apply Now

Job Details

Part-time

Qualifications

Customer communication
Project management experience in education
Customer relationship building
Driver's License
Data interpretation
Computer skills
CRM system proficiency
Data-driven decision making
Stakeholder relationship building

Full Job Description

About Us:

At P2C, we are dedicated to revolutionizing education through innovative technology solutions. Our mission is to empower educators and students with the tools they need to succeed in an ever-evolving digital landscape. We are looking for a passionate and experienced Customer Success Specialist to join our team and help drive the success and satisfaction of our customers.

Overview:

The Customer Success Specialist reports to the Director, Customer Success and plays a critical role in ensuring smooth, efficient, and organized implementation of Pathway2Careers (P2C) solutions across all customer accounts. Through strong project management and attention to detail this position enables the Customer Success team the ability to provide high-quality end-to-end services for all customers. This role will serve P2C Customers including our largest client in New Mexico.

Duties/Responsibilities:

Delivers implementation and onboarding services for P2C Solutions, ensuring a positive first impression.
Provide training and support to users, helping them maximize the benefits of our technology included but not limited to platform integrations.
Represent P2C at meetings, conferences, convenings, etc. to promote P2C usage with P2C customers including our New Mexico client.
Develop and manage long-term asynchronous training plans that adds value and improves customer experience.
Review customer-facing materials and internal workflows, identifying gaps and recommending improvements that enhance clarity and efficiency.
Independently and collaboratively produces analysis findings that inform client strategies. Such as:
- Provide timely, accurate status updates in HubSpot to support optimization and increased adoption across all states.
- Gather and analyze customer feedback to inform product development and improve customer satisfaction.

Contribute operational insights that improve implementation processes and customer experience.
Act as a reliable internal liaison to ensure customer implementation needs are documented, assigned, and resolved by the appropriate team members.
Often leads ad hoc solution efforts and cross-practice services.
Defines, prioritizes and achieves strategic objectives for programs and/or projects.
Responsible for traveling to client sites 2-4 days a week, as needed, to support schools in New Mexico ; and other states as necessary.
Assist as needed with logistics for events and conferences, including planning, scheduling, vendor coordination, and on-site operations.
Stay up-to-date with industry trends and best practices in education technology and customer success.
Collaborate with internal teams, including Sales, Product Development, and Support, to address customer needs and improve the overall customer experience.
Develop and deliver customer success plans, including goals, milestones, and key performance indicators (KPIs).
Gather and analyze customer feedback to inform product development and improve customer satisfaction.
Travel will be 30-50% to client locations and conferences.
Performs other related duties as assigned.

Other duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Qualifications:

Bachelor’s degree in Education, Business, or a related field (Master’s degree in education and/or at least 5 years of secondary math teaching experience preferred).
3+ years of experience in customer success, account management, or a related role within the education technology industry.
Strong understanding of the education sector and its unique challenges and opportunities.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with diverse stakeholders.
Proven ability to manage multiple accounts and projects simultaneously, with a strong attention to detail.

Analytical mindset, with the ability to gather and interpret data to drive decision-making.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Passion for education and a commitment to improving outcomes for students and educators.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Prolonged periods of standing.
Must maintain a valid driver's license, reliable personal transportation, and proof of current automobile insurance.
Must be able to maintain a 30-50% travel schedule (via flying or driving depending on location) to various locations within the United States.
Must be able to lift up to 25 pounds at times.

EEO statement:

P2C and Employment Partners subscribe to a policy of equal opportunity. Our employment practices are without regard to age, race, color, ethnicity, national origin, religion, creed, gender, sexual orientation, disability or medical history/condition, genetic information, and veteran status, and all other categories protected by federal, state, and local anti-discrimination laws.

Work Location: Remote

Apply Now

Refine Your Search

customer success specialist jobs in bernalillo, nm

Customer Success Specialist

Customer Service Advocate

Examiner Physician Assistant

Examiner Nurse Practitioner

Experienced Field Copier Technician (Canon, Ricoh, Sharp, Konica Minolta)

Bilingual English / Dine Customer Service Advocate

Customer Experience Specialist

Purchasing: Operations Specialist

Medical Records Specialist

Marketing Specialist

Contact Center Customer Support Specialist III - Team Lead

Energy Efficiency Program Implementation Specialist

Customer Care Specialist II

Business Intelligence & Data Analytics Specialist

Retail Inventory Control Specialist

Claims Specialist, Commercial Casualty - Remote

Contact Center Information Specialist

Revenue Operations Specialist

Client Engagement Specialist - Remote, (1474)

Branch Experience Specialist (Floating Teller) - Rio Rancho, NM

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