Behavioral Health Coordinator
Single Point of Access Program Associate
Broome County Mental Health Department (BCMHD)
Binghamton, New York - Onsite
Nonexempt, Full-Time: 40 hours
Compensation: $54,000 to $56,000/year
Put the CARE in Your CAREER!
Are you passionate about behavioral health, mental health services, and improving access to care for individuals and families in your community? Coordinated Care Services, Inc. (CCSI) is seeking a Single Point of Access (SPOA) Program Associate to support the Broome County Mental Health Department's coordinated referral and service access system.
This position plays a critical role in connecting individuals with appropriate behavioral health, mental health, developmental disability, and community-based services. The ideal candidate will have experience working with individuals with Serious Mental Illness (SMI), Serious Emotional Disturbance (SED), Co-Occurring Disorders, or Intellectual and Developmental Disabilities (I/DD).
This is an exciting opportunity for professionals with backgrounds in behavioral health, mental health care coordination, social services, case management, program administration, care management, or human services.
About the Role
The SPOA Program Associate is responsible for managing referrals, coordinating service access, facilitating multidisciplinary review processes, monitoring outcomes, and supporting behavioral health system initiatives throughout Broome County.
Working closely with county leadership, service providers, and community stakeholders, you will help ensure individuals receive timely access to appropriate mental health and support services.
This position is employed by CCSI and works directly on behalf of the Broome County Mental Health Department (BCMHD).
Key Responsibilities
Referral Coordination & Case Tracking
- Receive, review, process, and monitor SPOA referrals.
- Triage referrals and coordinate appropriate service placement.
- Track referral status, outcomes, service utilization, and program performance.
- Maintain accurate records and documentation in compliance with program requirements.
Program Administration & Oversight
- Develop and maintain systems for tracking referrals, service availability, utilization, and waitlists.
- Monitor service utilization and implement quality assurance processes.
- Support ongoing program development and continuous improvement initiatives.
- Maintain compliance with county, state, and organizational requirements.
Meeting Facilitation & Stakeholder Collaboration
- Coordinate, attend, and assist in facilitating SPOA Committee meetings.
- Collaborate with behavioral health providers, county departments, and community agencies.
- Support cross-functional planning and interdepartmental initiatives.
- Communicate with referral sources regarding application status and referral processes.
Reporting & Data Management
- Prepare reports, metrics, and program updates for BCMHD leadership and stakeholders.
- Monitor trends and support data-informed decision-making.
- Maintain project documentation and records as assigned.
Additional Responsibilities
- Travel within the community as needed to fulfill program responsibilities.
- Perform other duties as assigned.
Required Qualifications
Education & Experience
Bachelor's degree in Human Services, Social Work, Psychology, Mental Health Counseling, Public Health, Human Development, or a related field and at least three (3) years of relevant experience, including work with:
- Adults with Serious Mental Illness (SMI)
- Children and families with Serious Emotional Disturbance (SED)
- Individuals with Co-Occurring Mental Health and Substance Use Disorders
- Individuals with Intellectual and Developmental Disabilities (I/DD)
Or equivalent education and work experience.
Preferred Qualifications
Current New York State licensure as one of the following:
- Qualified Mental Health Staff Person (QMHSP)
- Non-Physician Licensed Behavioral Health Practitioner (NP-LBHP)
- Licensed Practitioner of the Healing Arts (LPHA)
Desired Skills & Competencies:
- Behavioral health and mental health systems knowledge
- Care coordination and care management experience
- Case management and referral management
- Utilization review and program monitoring
- Community resource navigation
- Data tracking and report preparation
- Meeting facilitation and stakeholder engagement
- Strong organizational and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Knowledge of New York State behavioral health service systems preferred
Background & Compliance Requirements:
- Satisfactorily complete required background screenings required for specificity of role. This will include, but is not limited to, Broome County Security background check.
- Meet the physical requirements associated with the position.
- Respect the confidential nature of all CCSI and CCSI customer information you are exposed to in the course of your work performance. Staff working directly with protected health information /electronically stored protected health information, personally identifiable information, and other patient/consumer/customer data, will abide by the specific procedures and policies outlined by CCSI’s Code of Conduct and CCSI’s Privacy and Security Policies, New York State regulations and Federal regulations.
At CCSI, you’ll enjoy
- Market-competitive compensation
- An award-winning Wellness@Work and employee benefits program.
- An organization that is committed to racial equity and anti-racist practices.
- Continuous professional development opportunities.
- A voice in shaping CCSI’s ever-evolving diverse company culture.
We Are CCSI!
For more than 30 years, CCSI has been a leading non-profit partner to government agencies, schools, and community-based organizations in the mental and behavioral health space. We aim to maximize these organizations’ potential to serve their communities by supporting their business operations and staffing needs. We dream of communities where everyone flourishes, and we are proud to help our customers move towards that goal.
At CCSI, you are not just part of a team, you are part of a community. You do not just fit in, you belong. We are proud of our steadfast commitment to equity, working diligently to remedy the impact of systems of racism and other forms of oppression to ensure that everyone in our employee community can flourish. We encourage applicants from diverse backgrounds to consider joining us.
CCSI does not accept inquiries from third-party recruiters or search agencies.
Coordinated Care Services, Inc (CCSI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Pay: $54,000.00 - $56,000.00 per year
Work Location: In person
