Top 48 Guest service representative Jobs in Birmingham Al

Guest Service Representative - Night Auditor (Part Time 11pm-7am)
COURTYARD - TRUSSVILLE —Birmingham, AL
- Part-time
- Computer literacy
- English
- Mid-level
Quick Apply
3d
Receptionist - Part Time
East Glen —Birmingham, AL
- Part-time
- High school diploma or GED
- Typing
- 1 year
Quick Apply
8d
Customer Service Representative- Office Assistant
Automation Personnel Services —Moody, AL
- $18 - $20 an hour
- Full-time
- In person
- Background check
- Computer literacy
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
7d
Guest Service Representative
Hilton Garden Inn —Birmingham, AL
- From $15 an hour
- Weekends as needed
- Hotel
- Organizational skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
13d
Guest Service Representative
HILTON GARDEN INN - BIRMINGHAM —Birmingham, AL
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
Guest Service Representative (GSR) / Night Service Representative (NSR
Motel 6 / Studio 6 —Birmingham, AL
- $14 - $16 an hour
- Part-time
- Hotel
- US work authorization
- Cleaning
- Paid holidays
- Health insurance
Quick Apply
6d
Event Usher/ Ticket Taker-Coca-Cola Amphitheater
Live Nation —Birmingham, AL
- Part-time
- Experience working with individuals with disabilities
- High school diploma or GED
- Fair chance
Night Service Rep
Extended Stay America —Birmingham, AL
- $8 an hour
- Part-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
Overnight Closer
Planet Fitness - PF Baseline Fitness —Birmingham, AL
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
9d
Crew Member
Moe's Southwest Grill —Homewood, AL
- $15 - $20 an hour
- Part-time
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- Communication skills
Quick Apply
Part-Time Cashier
BIRMINGHAM ZOO INC —Birmingham, AL
- $14.42 an hour
- Part-time
- Background check
- Clean driving record
- Ability to walk for extended periods
Joy Creator
Nothing Bundt Cakes —Birmingham, AL
- Part-time
- Bakery
- Driving
- Entry level
- Employee discount
- Flexible schedule
Quick Apply
14d
Floor Staff
Regal Cinemas, Inc —Birmingham, AL
- Part-time
- Serving
- Communication skills
- Entry level
Laundry Attendant
COURTYARD - TRUSSVILLE —Birmingham, AL
- Weekends as needed
- Sanitation
- Hotel
- High school diploma or GED
Quick Apply
9d
Guest Service Representative
Motel 6 / Studio 6 —Pelham, AL
- From $13 an hour
- Part-time
- In person
- Hotel
- Cleaning
- Fair chance
- Employee discount
- Flexible schedule
Quick Apply
11d
Customer Service Representative
Planet Fitness - PF Baseline Fitness —Birmingham, AL
- Full-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
Weekend Rides & Park Quality Specialist
BIRMINGHAM ZOO INC —Birmingham, AL
- $15 an hour
- Part-time
- Background check
- Clean driving record
- Current TB test
Seasonal Cashier
BIRMINGHAM ZOO INC —Birmingham, AL
- $14.00 - $14.42 an hour
- Weekends as needed
- Background check
- Pass drug screening
- High school diploma or GED
Receptionist II - Golf Operations Associate
City of Pelham —Pelham, AL
- $38,016.65 - $51,812.77 a year
- Weekends as needed
- CPR Certification
- Word processing
- Computer literacy
- Disability insurance
- Health insurance
14d
Event Merchandise Seller- Coca-Cola Amphitheater
Live Nation —Birmingham, AL
- Part-time
- Customer service
- Merchandising
- Fair chance

I want to receive the latest job alert for guest service representative in birmingham al

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service representative jobs near birmingham al

Guest Service Representative - Night Auditor (Part Time 11pm-7am)

COURTYARD - TRUSSVILLE
Birmingham, AL

Quick Apply

Job Details

Part-time
3 days ago

Qualifications

Computer operation
Hotel and accommodations payment processing
Cash amount verification
Phone communication
Laundry dryer machines
Answering guest questions
English
Credit card payment processing
High school diploma or GED
Conflict management
Property management systems (PMS)
Computer skills
Hotel and accommodations guest complaints handling
Hotel safety procedures
General management
Balancing end-of-day transactions
Office phone management

Full Job Description

Description:

Provides excellent guest service in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Executes selling strategies to enhance the hotel revenue.

Responsible for the total front office operations: Acts as Manager on Duty, responds immediately to guest requests, represents the hotel in the late evening and early morning hours, maintains thorough communication with management staff.

PREREQUISITES

Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.

Prior experience in accounting, sales, telesales, service or guest relations type of industry preferred
High school diploma or equivalent.

SUMMARY OF ESSENTIAL JOB FUNCTIONS

Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.

Requirements:

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge:

Manager on Duty functions.
Cash and credit card handling, balancing charges
Safety and security measures
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.

Skills:

Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills

Abilities:

Multi task, remain associate and guest service centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude.
Able to work unsupervised and be productive at all times, even overnight.

SPECIFIC RESPONSIBILITIES

Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain stock/cleanliness of the Market area if applicable.
Maintain certification from a responsible vendor training if alcohol is served.
Be flexible in regard to work schedule.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.

WORKING CONDITIONS/SPECIAL REQUIREMENTS

This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.
Must be able to work a night shift schedule

POSITIONS FOR POSSIBLE ADVANCEMENT

Assistant General Manager
Guest Service Manager
Guest Service Supervisor

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Quick Apply

Refine Your Search

guest service representative jobs in birmingham al

Guest Service Representative - Night Auditor (Part Time 11pm-7am)

Receptionist - Part Time

Customer Service Representative- Office Assistant

Guest Service Representative

Guest Service Representative

Guest Service Representative (GSR) / Night Service Representative (NSR

Event Usher/ Ticket Taker-Coca-Cola Amphitheater

Night Service Rep

Overnight Closer

Crew Member

Part-Time Cashier

Joy Creator

Floor Staff

Laundry Attendant

Guest Service Representative

Customer Service Representative

Weekend Rides & Park Quality Specialist

Seasonal Cashier

Receptionist II - Golf Operations Associate

Event Merchandise Seller- Coca-Cola Amphitheater

I want to receive the latest job alert for guest service representative in birmingham al

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected