Why This Role Is Critical:
The Enterprise System Associate I plays a key role in sustaining daily IT operational stability by providing prompt and effective technical support to employees. Serving as the primary point of contact through the Help Desk, this role handles IT incidents, service requests, access management, hardware and software troubleshooting, and user onboarding/offboarding. Responsibilities include supporting end users, resolving routine technical issues, escalating complex problems, contributing to service-level performance, and ensuring continuity of IT services through accurate documentation and adherence to established service desk processes.
What You’ll Do Day-To-Day:
- Develops and maintains operational, procedural, and informational documentation for enterprise information systems and provides end user support and training as necessary.
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Communicates clearly at all levels and present complex technical concepts in nontechnical terms.
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Develops and maintains an understanding of application dependencies, workflows, integrations, and processes surrounding applications.
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Participates and drives continuous improvement.
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Maintains strong working knowledge of sales, support, and manufacturing operations to identify opportunities for improvements in its enterprise solutions offering.
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Maintains understanding of applicable security compliance requirements related to enterprise systems including but not limited to, ISO 27001.
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Acts as technical resource available to the organization to address internal, customer-facing, or supplier-related events, as necessary.
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Provides Help Desk support to customers for all areas related to Information Systems.
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Troubleshoot users’ routine problems in order to identify solutions and/or type of support needed.
What You'll Bring:
- High School diploma or it’s equivalent plus a minimum of 0-2 years of experience in a related area. A bachelor’s degree may substitute for related experience.
- Preferred qualifications include Java experience in the Dynamics CRM environment, Dynamics 365 modules include Customer Engagement, Sales and Field Service.
Total Rewards Package:
- Salary: $19.70-$25.70/hr and may also include annual incentives and performance bonuses. The base salary range is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location.
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Health & Wellness: Multiple medical plan options, dental & vision coverage, life insurance, long- and short-term disability, and optional supplemental plans (critical illness, accident, hospital indemnity, dependent life).
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Retirement: 401(k) with employer match.
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Paid Time Off: Up to 3 weeks of vacation, 8 sick days, and 13 paid holidays annually.
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Extra Perks: Lifestyle spending account, employer paid mental health support, education reimbursement, professional development opportunities, adoption assistance, parental leave, and employee assistance programs.
About Framatome:
Framatome has been shaping the future of nuclear energy in the U.S. for more than 60 years. Framatome Inc. is headquartered in Lynchburg, Virginia, with more than 2,400+ employees across North America supporting nearly every nuclear plant in the nation.
From our facilities in Virginia, Washington, North Carolina, Pennsylvania, Massachusetts and beyond, we deliver outage services, advanced nuclear fuel technologies, and next-gen reactor innovations that keep the lights on.
At Framatome, you will join a global team committed to creating reliable, carbon-free energy. Here, you can:
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Solve complex nuclear challenges that directly impact the climate.
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Build your career through technical fellowships, leadership roles, and global opportunities.
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Do your best work in a culture that values safety, innovation, and well-being.
Framatome is an Equal Opportunity Employer, including Veterans, and Individuals with Disabilities.
Offers are contingent on background check and drug screen (where applicable). Positions may involve access to information subject to U.S. export control regulations; applicants must meet eligibility requirements (see DOE 810 Appendix A).
