Department
ONSITE SUPPORT (UA-CONS-IUBLA)
Department Information
University Information Technology Services (UITS) provides innovative technology services and support that advance Indiana University's missions of teaching, learning, research, and service. UITS delivers enterprise technology solutions, infrastructure, cybersecurity, and customer support to the Indiana University community.
The UITS Onsite Support team provides responsive, customer-focused technical support for faculty, staff, and affiliated users across the Bloomington campus. The Zone 5 team supports a diverse portfolio of academic and administrative units across multiple buildings by delivering onsite and remote assistance for university-managed technology.
Job Summary
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Provides mid-level technical support to faculty, staff, and students; resolves mid and low-level problems and, as necessary, refers more complex problems to appropriate supervisors and/or senior-level support staff.
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Interprets problems and provides technical support for hardware, software, and systems; follows established protocols to provide technology solutions in support of students, faculty and staff.
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Shares resources and training materials to assist users; identifies recurring difficulties/problems and reports on trends; updates documentation as needed.
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Stays up-to-date and maintains knowledge of all services offered and/or supported by the university.
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Documents and tracks calls received. Follows up with clients until a satisfactory resolution is reached.
Qualifications
Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.
EDUCATION
Required
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High school diploma or equivalent (such as HSED or GED).
Preferred
WORK EXPERIENCE
Required
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2 years of computer support or related experience.
LICENSES AND CERTIFICATES
Preferred
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COMPTIA A+ certification upon date of hire.
SKILLS
Required
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Proficient communication skills.
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Maintains a high degree of professionalism.
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Demonstrates time management and priority setting skills.
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Demonstrates a high commitment to quality.
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Possesses flexibility to work in a fast paced, dynamic environment.
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Highly thorough and dependable.
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Friendly and service-oriented.
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Experienced understanding of computer operating systems.
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Basic knowledge of Windows and Mac desktops. Basic knowledge of Microsoft Office suite.
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Skills utilizing and troubleshooting university systems.
Working Conditions / Demands
This position requires the ability to communicate effectively and to operate computers and other related technical equipment. The role is required to maintain and interact with computers and frequently move objects weighing up to 50 pounds. The person in this role must be able to perform the essential functions with or without an accommodation.
Work Location
Primarily onsite at the Indiana University Bloomington campus across multiple buildings
Work Hours
Monday-Friday 8:00 am-5:00 pm
Benefits Overview
For full-time staff employees, Indiana University offers a wide array of benefits including:
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Comprehensive medical and dental insurance
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Health savings account with generous IU contributions
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Healthcare and dependent care flexible spending accounts
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Basic group life insurance paid by IU
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Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death and dismemberment insurance
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Base retirement plan with generous IU contributions, subject to vesting
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Voluntary supplemental retirement plan options
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Tuition subsidy for employees and family members taking IU courses
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10 paid holidays plus a paid winter break each year
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Generous paid time off plans
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Paid leave for new parents and IU-sponsored volunteer events
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Employee assistance program (EAP)
Learn more about our benefits by reviewing the IU Benefit Programs Brochure.
Job Classification
Career Level: Intermediate
FLSA: Nonexempt
Job Function: Information Technology
Job Family: IT User Support
Click here to learn more about Indiana University's Job Framework.
Posting Disclaimer
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
Equal Employment Opportunity
Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.
Contact Us
Request Support
Telephone: 812-856-1234
