H A P P Y R I C E
CASHIER
Boston Seaport Flagship · Quick Service Sushi & Grab-and-Go
Boston Seaport, MA · Full-Time & Part-Time
Reports to: Store General Manager
ABOUT HAPPY RICE
Happy Rice is building a new kind of modern sushi brand. We're creating a place where exceptional ingredients, thoughtful sourcing, and great design come together to make everyday sushi something people genuinely look forward to — and can't wait to tell people about. We serve chef-crafted sushi and sides, prepared fresh each day by our culinary team, thoughtfully packaged, and ready when our guests are — bringing together the quality of a great sushi restaurant with the convenience people need for everyday life.
Our first location in Boston's Seaport is more than a single store — it's the foundation of a brand built to grow. We're building the culinary systems, sourcing standards, and operational excellence to scale without ever compromising on quality.
As a Cashier, you're the face of Happy Rice. You're the last person a guest talks to before they walk out with lunch — and the reason they come back tomorrow.
POSITION OVERVIEW
Our Cashiers run the front of the store: welcoming guests, guiding them through the case, answering questions about ingredients and allergens, enrolling them in our loyalty program, and getting them through the register quickly and warmly.
Happy Rice runs on a grab-and-go retail model — our food is made fresh in-house, packaged, and merchandised in refrigerated cases for guests to choose from. That means this role is part hospitality, part retail: you'll keep the case full, faced, and rotated; keep the storefront spotless; and keep the line moving during a Seaport lunch rush.
You don't need restaurant experience. If you're warm with people, quick on your feet, and take pride in a store that looks great, we'll teach you the rest.
WHAT YOU'LL DO
Guest Experience
- Greet every guest genuinely — we're always happy to see you isn't a slogan, it's the job
- Guide guests through the case and make confident recommendations
- Answer questions about ingredients, allergens, and menu items using our posted allergen guide — and escalate to a manager anytime you're unsure
- Handle special requests, mistakes, and busy moments with patience and a solution-first attitude
- Thank guests, invite them back, and make the last ten seconds of the visit the best part
Register & Loyalty
- Operate the POS accurately and quickly, handling cash, cards, and mobile payments
- Look up or enroll every guest in our Appfront loyalty program by phone number before running payment — points cannot be added after the transaction closes
- Maintain an accurate drawer; follow all cash-handling, void, and refund procedures
- Manage pickup, delivery, and catering order handoffs — confirm names, verify contents, and stage orders correctly
The Case & The Store
- Keep the refrigerated case stocked, faced, and merchandised to standard throughout the day
- Rotate product using FIFO and pull anything past its sell-by window
- Check labels, dates, and pricing for accuracy before product hits the case
- Communicate sell-through, low stock, and 86s to the kitchen in real time
- Keep counters, beverage coolers, seating, and restrooms clean, stocked, and guest-ready
- Complete opening, mid-shift, and closing checklists accurately
Team & Culture
- Show up on time, ready, and in clean uniform
- Report to and take daily direction from the Store General Manager
- Support teammates during rushes without being asked
- Follow all food safety, allergen, and sanitation standards
- Bring good energy — music on, smiles up, standards high
WHAT WE'RE LOOKING FOR
- Genuine warmth with people — this is a hospitality job first
- Retail, coffee, grocery, quick service, or other guest-facing experience (helpful, not required)
- Comfort with a POS system, cash handling, and basic tech
- Attention to detail with labels, dates, orders, and money
- Ability to stay calm, friendly, and accurate during a lunch rush
- Reliable, punctual, and accountable
- Massachusetts Food Handler Certification, or ability to obtain within 30 days (we'll help)
- Availability to work weekdays, weekends, and holidays as scheduled
PREFERRED QUALIFICATIONS
- Experience in food retail, grocery prepared foods, or grab-and-go
- Familiarity with loyalty, rewards, or CRM platforms
- Experience with third-party delivery or catering order workflows
- Interest in sushi, wellness, or clean-ingredient food
- Additional language skills
SCHEDULE & PHYSICAL REQUIREMENTS
- Shifts typically begin at 10AM, 12PM, 2PM (all approx. 7-8 hrs)
- Ability to stand and move for the duration of a shift
- Ability to lift and move up to 35 lbs and work in and around refrigerated cases
- Frequent reaching, bending, and stocking
BENEFITS & PERKS
- Tips shared across the team
- Shift meal from the case
- Medical, Dental, and Vision Insurance (full-time team members)
- Paid Time Off and Paid Sick Time
- Employee Dining Discounts
- Flexible Scheduling
- Paid Training and Certification Support
- Professional Development and Clear Growth Pathways
- Advancement Opportunities Within a Growing Brand — we promote from within
Work Location: In person — Boston Seaport, MA
Happy Rice is an equal opportunity employer. We celebrate diversity and are committed to building a team where everyone belongs. If you don't check every box but think you'd be great here, we still want to hear from you.
Pay: From $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
