Overview of Position
We are looking for an experienced, fun, motivated, and self-starting individual to join our team as the General Manager of our Waltham Taproom & Kitchen, a 400-person capacity (indoors + outdoors combined) space that offers our full selection of beers, cocktails, as well as our internationally inspired dishes.
You will be responsible for delivering a consistent and stellar customer experience to all our taproom guests, including full table service. With careful attention to detail, you will educate, train, and lead our team of assistant general managers and bartenders, servers, and baristas to offer top notch hospitality to our customers. In addition to managing the daily taproom operations, you’ll oversee the cultivation and management of fun and interesting events in our space.
Mighty Squirrel is looking for a candidate that is not only enthusiastic and knowledgeable about restaurant operation and craft beer, but also wants to grow professionally with Mighty Squirrel for many years to come. The ideal candidate will have top notch communication and management skills and experience and be passionate, committed, relentlessly quality-focused, a good listener, a mentor, and an excellent and generous teammate. This position will report to our Co-Founders. You will ideally be able to join our team as soon as possible.
About Mighty Squirrel
Mighty Squirrel was founded by friends and home-brewers Naveen Pawar and Henry Manice in 2015 and has since expanded distribution of its beers across Massachusetts, Rhode Island, New Hampshire, Connecticut, New York, New Jersey, and Pennsylvania. In December 2018 we launched our first brick and mortar brewery and taproom in Waltham where customers can view the entire brewing process start to finish. In March 2024 we launched our Fenway Taproom, and in May 2025 we launched our Arsenal Yards Taproom & Kitchen where we combined the elements of a brewery, taproom, kitchen, and coffee shop. Mighty Squirrel is always looking to find fun ways to interact with the community through fun and creative events and innovative partnerships. Learn more at www.mightysquirrel.com and on our social media pages @mightysqrl.
Job Responsibilities
- Ensure we have well-oiled and consistent restaurant operations on all fronts
- Work with our Co-Founders, managers, and bartenders, servers, and baristas to create detailed SOPs for all aspects of the taproom.
- Hold all staff accountable to our operating procedures.
- Ensure taproom opening and closing procedures are performed consistently.
- Relentlessly focus on ways to improve customer service, whether in the areas of greeting, interaction, food/beer/coffee education, or processing transactions.
- Develop business strategies designed to attract more customers, expand restaurant traffic, reduce inefficiencies, and increase profitability.
- Maintain a consistently clean and inviting environment in which guests feel welcome, keeping a laser focus on customer experience.
- Calmly and respectfully handle difficult issues that may arise from either internal staff or customers.
- Work across channels with the Sales team, Marketing team, Events team, and Production team to plan, organize, market, and execute events.
- Work closely with the Marketing team and Events team to help build key community partnerships.
- Coordinate beer tours and train staff to conduct them.
- Hire, onboard, train, supervise, manage, and schedule taproom staff.
- Work with the Marketing team and Production team to help coordinate beer releases.
- Ensure a clear line of communication from the taproom staff to the Co-Founders in which both constructive and positive feedback can be expressed and heard.
- Ensure all safety protocols are observed in the taproom; train, reinforce and improve a safety culture and attitude in taproom operations.
- Oversee tracking and recording key measurements in the taproom (labor, sales, inventory, shrinkage, etc.).
- Monitor and approve payroll records.
- Initiate and run staff meetings and trainings on a consistent basis, as well as unplanned meetings when necessary.
- Work with the Marketing team to utilize social media to promote the taproom and its features, as well as events and new beer releases.
- Work with the Marketing team to maintain and develop taproom marketing collateral.
- Ensure all staff pass the Cicerone® Certified Beer Server Exam.
- Ensure all staff are trained/certified in conjunction with all Massachusetts and Federal regulatory legal requirements.
- Perform consistent and frequent staff training on beer profiles, style history, sensory notes, etc.
- Ensure all staff are fully trained on Mighty Squirrel’s history, values, and company ethos.
- Represent Mighty Squirrel at industry technical events, conferences, and marketing events when needed.
- Set and maintain the best possible food service to customers.
- Ensure draft equipment is routinely cleaned and serviced.
- Conduct performance reviews with all direct reports.
- Perform preventative maintenance on facility and equipment.
- Update and maintain POS terminals.
Qualifications
- Out of this world communication skills
- Ideally, at least 10 years of experience as a General Manager at a high volume restaurant.
- Strong organizational skills and ability to multi-task.
- Ability to use a wide range of software and technology.
- A love for working non-traditional hours outside of your standard 9-6, including nights weekends and some holidays.
- In depth knowledge of the restaurants/craft beer industry and emerging trends.
- Previous event management experience is ideal.
- Ability to work in a fast-paced environment, juggle conflicting priorities, and consistently maintain high quality output.
- Excellent time management and delegation skills.
- Organized, detail-oriented, and attentive to quality and standards.
- Confident, team-oriented management style.
- Must have Cicerone Certified Beer Server Certification and TIPS Certification, or attain the certifications quickly after joining the team.
- Ability to lift 55 lbs. and move up to 165 lbs. using traditional methods.
- All candidates must have and maintain an acceptable driving record and pass a pre‐employment background check.
- Able to work any taproom position as necessary and help out wherever needed in the entire business from time to time depending on the company’s needs.
Compensation, Benefits, and Perks
● Total cash compensation (base salary plus bonus potential) will range from $90k to $130k. The range reflects years of experience as a General Manager (5-25 years) in the restaurant industry and other important factors.
● Equity potential
● Health benefits
● 401(k) Retirement plan and company matching program
● Generous beer, food, and merch perks
Please submit a resume and a cover letter if you believe you would be an excellent candidate for this position. Please email us directly at [email protected]
Applications without cover letter WILL NOT be taken into consideration for this position. We look forward to hearing from you!
Job Type: Full-time
Pay: $90,000.00 - $130,000.00 per year
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Paid training
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Application Question(s):
- Number of years of experience as a Manager in the restaurant industry?
- Number of years of experience as a General Manager in the restaurant industry?
- Availability to work evenings and weekends?
- Why are you interested in working with Mighty Squirrel? Also, what makes you an ideal candidate for this particular position?
- Applications without cover letter will not be taken into consideration for this position. Have you emailed your resume and cover letter to [email protected]?
Work Location: In person
