Top 49 Service desk manager Jobs in Boulder Co

Help Desk Technician
KPA —Lafayette, CO
- $33 - $36 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Windows
- Paid holidays
- Health insurance
7d
IT Director
Confidential —Westminster, CO
- $140,000 - $165,000 a year
- Full-time
- Computer science
- Management
- Computer Science
- Wellness program
- Health savings account
Quick Apply
7d
Senior IT Account Manager
Lyra Technology Group —Firestone, CO
- $75,000 - $90,000 a year
- Office
- Bachelor's degree
- Organizational skills
Quick Apply
IT Account Manager
Lyra Technology Group —Firestone, CO
- $75,000 - $90,000 a year
- Office
- Bachelor's degree
- Organizational skills
Quick Apply
Senior Technical Project Manager
Crusoe —Denver, CO
- $180,000 - $200,000 a year
- Full-time
- Azure
- Oracle
- Agile
- Commuter assistance
- Paid parental leave
Quick Apply
Senior ServiceNOW Developer
KeyLogic Systems —Lakewood, CO
- $135,000 - $155,000 a year
- Background check
- Computer Science
- Office
Quick Apply
20h
Network Support II
COMTECH TELECOMMUNICATIONS —Broomfield, CO
- $30.12 - $34.93 an hour
- Full-time
- Pass drug screening
- Mid-level
- Windows
Quick Apply
Manager, IT Systems Administration & Operations
Crocs Inc (Enterprise) —Broomfield, CO
- $105,000 - $125,000 a year
- Hybrid work
- Computer science
- Azure
- Computer Science
- AD&D insurance
- Disability insurance
Training and Technology Adoption Manager (hybrid)
MERCHANT & GOULD PC —Denver, CO
- $85,000 - $135,000 a year
- Full-time
- Mid-level
- Office
- Windows
- AD&D insurance
- Disability insurance
Quick Apply
9d
Manager of Corporate Application Support Services
Covius Services, LLC —Denver, CO
- $87,360 - $109,200 a year
- Full-time
- Remote
- Azure
- Writing skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
1d
Project Manager
FIRST RF —Boulder, CO
- $90,000 - $150,000 a year
- Overtime
- Hybrid work
- Mid-level
- Office
- 3 years
- Dental insurance
- Tuition reimbursement
Manager, IT Operations & End User Services
Biodesix, Inc. —Louisville, CO
- $90,000 - $108,000 a year
- Computer Science
- 5 years
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
3d
IT Manager
REP Fitness —Westminster, CO
- $125,000 - $150,000 a year
- Hybrid work
- Computer Science
- 5 years
- Bachelor of Science
- Paid parental leave
- Health savings account
Quick Apply
Organizational Change Manager & HRIS Contractor
Congruex —Boulder, CO
- $55 - $70 an hour
- Contract
- Mid-level
- Office
- 3 years
Quick Apply
Business Systems & Integration Manager
HydraPak —Longmont, CO
- $120,000 - $140,000 a year
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Paid time off
Quick Apply
Member Experience Contact Center Technology and Analytics Manager
Credit Union of Colorado —Denver, CO
- $101,200 - $126,500 a year
- Hybrid work
- Computer science
- Computer Science
- System design
Quick Apply
Workplace Technology Lead - Denver
Legora —Denver, CO
- $151,000 - $178,000 a year
- Full-time
- Office
- Team management
- Senior level
- Commuter assistance
- Health savings account
Senior IT Manager
Exxel Outdoors —Broomfield, CO
- $105,000 - $120,000 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Account Manager
AdCellerant —Denver, CO
- $55,000 - $90,000 a year
- Hybrid work
- Sales
- Bachelor of Science
- Mid-level
- Wellness program
- Paid parental leave
Quick Apply
Expansion Manager SMB
Connecteam —Denver, CO
- Monday to Friday
- Remote
- Mid-level
- 1 year
- Communication skills
- Health insurance
- 401(k)
Quick Apply

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Help Desk Technician

KPA -
Lafayette, CO

Apply Now

Job Details

Full-time
$33 - $36 an hour
7 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

Qualifications

Cloud identity and access management (IAM)
Customer communication
IT user and group management
Windows
High school diploma or GED
Email configuration (technical support)
Computer hardware
macOS administration
Mobile device management
SharePoint
macOS
VPN management
Ticketing system technical support

Full Job Description

Who We Are

KPA helps automotive businesses keep their people safe, protect their operations, and stay ahead of regulatory change with our 3 Pillars for Complete Compliance: Software, Consulting, and Training. Since 1986, KPA has helped automotive businesses navigate the complexities of compliance.

Named as one of Built In Colorado’s Best Places to Work for seven years in a row, KPA is made up of talented individuals working together for the greater good. We’re here to help our clients build safe, thriving organizations, and we’re looking for people with a common goal to help us do it.

Position Description:

As a member of the Information Technology team, the Help Desk Technician supports company-managed devices — Windows desktops and laptops, macOS, Android, and iOS — along with the applications and cloud services staff rely on. This is a customer-facing, front-line role responsible for resolving end-user issues across hardware, software, identity, and endpoint platforms, including triaging day-to-day security-related access issues, while working within established Service Level Agreements (SLAs) and change-management protocols. The ideal candidate has strong troubleshooting, time-management, and communication skills and a genuine customer-service orientation.

Responsibilities:

Provide front-line support across email, chat, and ticket portal. Resolve incidents and service requests within established SLAs, escalating complex or policy-level issues to senior IT staff as needed.
Triage, prioritize, and route tickets; keep affected users informed throughout the resolution process; flag recurring issues for root-cause review.
Provision, image, and deploy Windows and macOS endpoints using Intune Autopilot in addition to supporting Android and iOS devices through MDM.
Manage day-to-day account lifecycle tasks: onboarding and offboarding support, Entra ID account changes, security group and license assignment, device provisioning, and password resets.
Support routine security-related IT operations and user access requests across tools including Rapid7, Cisco Umbrella, CrowdStrike, Cisco Duo, KnowBe4, and password manager; escalating unusual or high-risk issues to senior IT/security staff as needed.
Support Microsoft 365 (Exchange Online, SharePoint, OneDrive), including mailboxes, permissions, shared mailboxes, distribution groups, and security groups, as well as collaboration tools such as Slack and Zoom.
Troubleshoot LAN, Wi-Fi, VPN connectivity, and remote/hybrid access issues.
Maintain hardware and software asset inventory throughout the device lifecycle, including procurement requests, deployment, refreshes, warranty/RMA coordination, and vendor support.
Maintain knowledge base articles, runbooks, and standard operating procedures (SOPs). Deliver end-user training and new-hire IT orientation.
Contribute to IT initiatives, including technology rollouts, system migrations, and hardware refresh projects.

Qualifications

Generally 2–4 years of IT support, helpdesk, or desktop experience, or a combination of education and experience.
Windows desktop/laptop and macOS support.
Familiarity with MDM/endpoint management concepts (Intune).
Familiarity with identity and Microsoft 365 fundamentals — Entra ID, Exchange Online, SharePoint Online.
Familiarity with MFA enrollment/troubleshooting and conditional access concepts — hands-on user-facing troubleshooting experience; this role does not require policy administration experience.
Basic networking fundamentals — TCP/IP, DNS, DHCP, VPN.
ITSM/ticketing platform experience (Freshservice, Salesforce Service Cloud, JIRA).
Basic scripting/automation exposure (PowerShell) a plus, not required.
Certifications (preferred, not required): CompTIA A+, Network+; Microsoft MS-900 (Microsoft 365 Fundamentals), CompTIA Security+.
Education: High school diploma or equivalent required; Associate's or Bachelor's degree a plus.

Success Criteria:

Demonstrated ability to prioritize, troubleshoot, and resolve tickets within a defined SLA.
Strong written and verbal communication in a professional environment; able to translate technical concepts for non-technical audiences.
Customer-service orientation — patience and empathy with non-technical users; composure under pressure.
Sound judgment about when to resolve an issue directly vs. escalate — particularly for security-related access requests that fall outside routine triage.
Experience supporting a distributed/hybrid workforce preferred.
Professionalism, discretion, and confidentiality when handling sensitive data and access requests.
Work ethic that aligns with KPA's core values: Trust (earning trust through integrity, expertise, and acting in the client's best interest), Innovation (continuously seeking out ways to better serve clients), Excellence (holding ourselves to high standards in everything we do), and Results (moving with purpose to deliver meaningful outcomes).

Compensation:

Annual pay rate between $33-36 per hour
Bonus potential up to 7.5% annually
This is a non-exempt, full-time position

Physical Requirements:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working at a computer typing and view a screen - Constantly
Stationary sitting or standing - Constantly
Visual Recognition - Constantly
Communicating verbally and/or in writing - Often
Hearing/Listening - Occasionally
Travel - Seldom

Don’t meet every job requirement? At KPA, we are dedicated to building a diverse, inclusive, and authentic workplace. Studies have shown that women and people of color are less likely to apply unless they meet every requirement. If you’re excited about the role but your past experience doesn’t align perfectly with every qualification, we still encourage you to apply! You might just be the right candidate for this or other roles.

Please note that we may use AI tools to assist in the initial screening of resumes to help identify qualified candidates more efficiently. All decisions are reviewed by a human recruiter, and no hiring determination is made solely by automated means.

As a growing company KPA values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits.

Please note: we may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

KPA is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, religion, religious dress/grooming, color, ethnicity, sex (including sex stereotyping), sexual orientation, gender identity or gender expression, national origin, ancestry, citizenship status, creed, uniform service member status, military or veteran status, marital status, pregnancy, breast-feeding and/or pregnancy-related conditions, age, protected medical condition, leave status, physical or mental disability, genetic characteristics, or any other legally-protected status in accordance with the requirements of all federal, state and local laws. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Please see our Candidate Privacy Notice here

Apply Now

Refine Your Search

service desk manager jobs in boulder co

Help Desk Technician

IT Director

Senior IT Account Manager

IT Account Manager

Senior Technical Project Manager

Senior ServiceNOW Developer

Network Support II

Manager, IT Systems Administration & Operations

Training and Technology Adoption Manager (hybrid)

Manager of Corporate Application Support Services

Project Manager

Manager, IT Operations & End User Services

IT Manager

Organizational Change Manager & HRIS Contractor

Business Systems & Integration Manager

Member Experience Contact Center Technology and Analytics Manager

Workplace Technology Lead - Denver

Senior IT Manager

Account Manager

Expansion Manager SMB

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