Top 873 Technical support specialist i Jobs in Boulder Co

Technical Support Specialist - I
eGauge Systems —Boulder, CO
- $55,000 - $68,000 a year
- Full-time
- Hybrid work
- Writing skills
- Office
- Residential
- Profit sharing
- Health savings account
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IT Support Specialist
Metron Farnier, LLC —Louisville, CO
- $70,000 - $90,000 a year
- Full-time
- Customer service
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
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Learning Specialist ( Special Education Teacher) K-8
Doral Academy of Colorado —Westminster, CO
- From $55,000 a year
- Full-time
- Background check
- School experience
- Classroom
- Health insurance
- Dental insurance
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Field Technician – Fall Protection Systems
Diversified Fall Protection —Denver, CO
- $28 - $32 an hour
- Weekends as needed
- Background check
- Heavy lifting
- Construction site
- Disability insurance
- Health insurance
Quick Apply
HVAC Technical Specialist
Hajoca Corporation —Denver, CO
- $65,000 - $100,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Wellness program
Quick Apply
4d
CDOC Physician
State of Colorado —Colorado
- $15,028 - $21,041 a month
- Online Application
- Clean driving record
- Medicine
- Management
- Wellness program
- Paid holidays
Assistant Manager, System Specialist
BEUMER Group —Denver, CO
- $45 - $50 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
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Payroll and Benefits Specialist
High Plains Bank —Longmont, CO
- $70,000 - $90,000 a year
- Full-time
- Background check
- Google Workspace
- 5 years
- Health savings account
- Health insurance
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Lead Metrology Specialist — Flight Hardware (CMM / PC-DMIS)
Final Frontier Manufacturing —Arvada, CO
- $60,000 - $105,000 a year
- Email
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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Rental Agent
Indie Campers —Henderson, CO
- $22 an hour
- Weekends as needed
- CDL B
- Hospitality
- Ability to walk for extended periods
- Health insurance
- Paid time off
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8d
Veterinary Technician - Emergency & ICU
Veritas Veterinary Partners —Wheat Ridge, CO
- $24 - $34 an hour
- Overnight shift
- US work authorization
- ER
- Entry level
- Paid parental leave
- Health insurance
Quick Apply
4d
Field Service Technician
Renaissance Personnel Group —Denver, CO
- $35 - $48 an hour
- On call
- Background check
- Clean driving record
- Computer literacy
- Paid holidays
- Health insurance
Quick Apply
7d
Refrigeration and HVAC Technician
Snarf's Sandwiches —Denver, CO
- From $60,000 a year
- Full-time
- Clean driving record
- Mid-level
- Driver's License
- Fuel card
- Health insurance
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Community Manager at The Annex Flats
Brothers Redevelopment, Inc. —Boulder, CO
- $57,784 - $59,000 an hour
- Full-time
- Writing skills
- Mid-level
- Office
- 403(b) matching
- Paid holidays
Quick Apply
CO: L2 Field Supervisor
Trident Security Solutions —Boulder, CO
- $27 an hour
- Overtime
- Ability to walk for extended periods
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
8d
CNC Set-Up Specialist
CoorsTek Inc —Golden, CO
- $29.98 - $36.63 an hour
- Full-time
- CAD
- No high school diploma
- Mid-level
Quick Apply
Enrolled Agent, Tax Resolution Specialist
20/20 Tax Resolution —Broomfield, CO
- $75,000 - $150,000 a year
- Full-time
- Microsoft Word
- Background check
- Google Workspace
- AD&D insurance
- Paid holidays
Quick Apply
Instructional Designer - LMS Specialist
Experis —Lakewood, CO
- $48 - $52 an hour
- Contract
- Oracle
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Quick Apply
1d
Central Operations Specialist (Part-Time)
Jackpot —Denver, CO
- $21 - $24 an hour
- Part-time
- Mid-level
- SQL
- Continuous improvement
- 401(k)
- Paid time off
Quick Apply
7d
Procurement Specialist
Lightship —Broomfield, CO
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Analysis skills
- Continuous improvement
- Paid parental leave
- Health insurance
Quick Apply

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technical support specialist i jobs near boulder co

Technical Support Specialist - I

eGauge Systems -
Boulder, CO

Quick Apply

Job Details

Full-time
$55,000 - $68,000 a year

Benefits

Profit sharing
Health savings account
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Family leave
Parental leave
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Retirement plan

Qualifications

Computer operation
Email customer support
Technical support via phone
Phone communication
Writing skills
Equipment troubleshooting
Managing clients in a customer support role
Attention to detail
Computer hardware
Hardware support
Networking equipment (troubleshooting support)
Customer service knowledge base
Customer support
Technical support via email
Ticketing system technical support

Full Job Description

About Us

eGauge is an established technology company in Boulder, CO making revenue-grade smart energy meters. Our growing company supplies products to industrial, commercial, and residential customers around the world. Our goal is to provide hardware and services that help people better understand their energy use, save money and save energy. Our customers include residential solar, industrial manufacturing, agriculture and more! We’re a profitable privately held company that values work-life balance and well-being for our employees.

Job Summary

The Technical Support Specialist I provides frontline technical support to customers and serves as the first point of contact for product questions, troubleshooting, warranty requests, and general support inquiries. This role supports customers using energy monitoring and metering products, including questions related to installation, configuration, connectivity, data accuracy, and product operation.

This position works within the Support department to respond to customer inquiries, monitor incoming support queues, manage support tickets, document troubleshooting steps, and escalate issues when needed. The role interacts regularly with customers, Technical Support staff, Sales, Operations, and other internal teams to ensure support requests are handled accurately and in a timely manner.

Key Responsibilities

Respond to customer inquiries by phone, email, and ticketing system during standard business hours.
Review, triage, categorize, and assign incoming support tickets to the appropriate individual, group, or department based on issue type, urgency, customer needs, and internal support processes.
Assist with remote troubleshooting for device connectivity, WiFi, Ethernet, cellular connections, LAN access, basic network settings, and device availability.
Assist customers with basic product setup and configuration questions, including sensor setup, device behavior, and general data review.
Escalate technical issues to senior support, Engineering, Sales, or Operations when the issue exceeds current scope, access, or knowledge level..
Maintain ownership of support tickets, including follow-up, documentation, tagging, and resolution.
Document customer interactions, troubleshooting steps, findings, next steps, and outcomes within the ticketing system.
Use internal systems including Freshdesk, NetSuite, internal knowledge base articles, SOPs, and communication tools to manage and resolve customer requests.

Required Qualifications

1 to 3 years of experience in customer service, technical support, or a related role.
Experience working within a ticketing, helpdesk, CRM, or case management system.
Basic troubleshooting experience with hardware, software, network-connected devices, or similar technical products.
Basic computer and networking knowledge, including WiFi, Ethernet, IP configuration, DHCP, and general internet connectivity.
Ability to explain technical information clearly to non-technical users.
Experience handling phone and email-based customer support.
Strong attention to detail when documenting customer interactions, troubleshooting steps, and outcomes.
Strong written and verbal communication skills.
Ability to follow documented procedures and ask for help when an issue requires additional support.

Preferred Qualifications

Experience supporting technical hardware, IoT devices, energy monitoring equipment, networking equipment, or similar products.
Basic familiarity with electrical concepts such as voltage, current, power, breakers, phases, CTs, and metering.
Experience with Freshdesk, NetSuite, or similar ticketing, CRM, or ERP systems.
Experience using internal knowledge base articles, SOPs, or documented troubleshooting workflows.
Familiarity with solar, battery storage, utility metering, Modbus, BACnet, APIs, cellular modems, or data logging systems is a plus, but not required.

Skills and Attributes

Strong troubleshooting mindset with the ability to ask good questions, follow symptoms, and document findings clearly.
Customer-focused communication style with the ability to remain calm, professional, and helpful.
Comfortable adjusting communication based on the customer’s technical background.
Detail-oriented and consistent with ticket notes, tagging, documentation, and internal handoffs.
Willing to learn technical concepts related to energy monitoring, networking, electrical systems, and customer installations.

Benefits and Perks

Competitive salary along with monthly profit-sharing bonus
Flexible schedule and work-life balance priority
401(K) plan with company match
Medical, dental, and vision insurance
Paid time off
Tuition reimbursement
Hybrid work schedule (2 days in office, 3 days remote)
Weekly company catered lunch
Dog-friendly office
Paid family leave policy

Pay: $55,000.00 - $68,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Paid time off
Parental leave
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: Hybrid remote in Boulder, CO 80301

Quick Apply

Refine Your Search

technical support specialist i jobs in boulder co

Technical Support Specialist - I

IT Support Specialist

Learning Specialist ( Special Education Teacher) K-8

Field Technician – Fall Protection Systems

HVAC Technical Specialist

CDOC Physician

Assistant Manager, System Specialist

Payroll and Benefits Specialist

Lead Metrology Specialist — Flight Hardware (CMM / PC-DMIS)

Rental Agent

Veterinary Technician - Emergency & ICU

Field Service Technician

Refrigeration and HVAC Technician

Community Manager at The Annex Flats

CO: L2 Field Supervisor

CNC Set-Up Specialist

Enrolled Agent, Tax Resolution Specialist

Instructional Designer - LMS Specialist

Central Operations Specialist (Part-Time)

Procurement Specialist

I want to receive the latest job alert for technical support specialist i in boulder co

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