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Part Time Technical Service Representative 1

Armstrong Utilities, Inc. -
Butler, PA

Quick Apply

Job Details

Part-time

Qualifications

Computer operation
Customer communication
Writing skills
High school diploma or GED
Desktop applications
Technical Proficiency

Full Job Description

The successful candidate must have the ability to work independently and as part of a team, demonstrating the ability to work with patience and courtesy, even during challenging customer interactions. Must have the ability to communicate effectively; both verbally and in writing, thinking quickly and logically to ensure expedient responses to customer inquiries. Must complete applicable training and display strong organizational and time management skills. The ability to multi-task efficiently and effectively, as well as adhering to our established escalation policy, are of paramount importance.

Responsibilities

Resolve customer inquiries over the telephone
Proficient handling of internet and telephone troubleshooting inquiries
Support email platforms including webmail, mobile devices, and software clients
Accurately enter work orders and tickets as appropriate, including updating of customer accounts, including customer contact information
Ability to troubleshoot wired and wireless networks including Plume and Armstrong streaming devices
Meet or exceed CSR KPI targets: ATT, ACW, AHT, and FCR
Meet or exceed A360 call quality program targets
Use provided training materials and job tools to quickly and accurately resolve customer issues.
Additional duties or responsibilities may be assigned as necessary
Accept and process customer payments

Qualifications

High school diploma or general education degree (GED) is required; Certifications or degrees preferred
Advanced computer skills are required; proficiency navigating between multiple windows is necessary
Strong typing, verbal and written skills are necessary for success
Familiarity with desktop and mobile operating systems as well as security software packages
Ideal candidates should have at least 6 months of experience in a customer service, retail or helpdesk environment
Strong communication skills; friendly attitude, active listener, articulate, self-assured and professional
Motivated and dependable person with strong work ethic and a high degree of integrity
Ability to quickly and effectively adapt to changes in the work environment
Coachable person who is eager to learn new skills and take on new responsibilities
Must have the ability to work flexible afternoon/evening weekday and/or weekend shifts

Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.

Quick Apply

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