IT Help Desk Support
VPGC, LLC. —Hinton, VA
- $43,000 - $53,000 a year
- Computer science
- Computer Science
- Mid-level
Quick Apply

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IT Help Desk Support

VPGC, LLC. -
Hinton, VA

Quick Apply

Job Details

$43,000 - $53,000 a year

Qualifications

Desktop computer repair
Computer science
Network troubleshooting
Mobile device support
Report writing
Email customer support
Technical support via phone
Computer Science
IT user and group management
Phone communication
Associate's degree in computer science
In-person customer service
Hardware maintenance
Mid-level
Incident Escalation
Technical report writing
Software installation
Associate's degree in information technology
Computer hardware
Desktop (troubleshooting support)
Remote access software
Data access controls implementation
Customer support
Access control management
Technical support via email
Desktop administration
Associate's degree
Hardware diagnostics
Escalation handling
Communication skills

Full Job Description

IT Help Desk Support

Location: Hinton, VA 22831

Job Description

We are seeking a dedicated and knowledgeable IT Help Desk Support professional to join our team in Hinton, VA. The ideal candidate will provide technical assistance and support related to computer systems, hardware, or software. This role requires excellent problem-solving skills, strong communication abilities, and a customer-focused mindset.

Responsibilities

Respond to incoming requests for technical assistance via phone, email, or in-person.
Diagnose and resolve technical hardware and software issues.
Install, modify, and repair computer hardware and software.
Maintain daily performance of computer systems.
Provide support for network connectivity issues.
Document internal procedures and write relevant reports.
Assist in the setup of new user accounts and profiles.
Escalate complex issues to higher-level IT staff when necessary.
Ensure security through access controls, backups, and firewalls.
Stay updated with the latest technology trends and IT best practices.

Qualifications

Associate’s degree in Information Technology, Computer Science, or related field preferred.
Proven experience as a help desk technician or other customer support role.
Good understanding of computer systems, mobile devices, and other tech products.
Ability to diagnose and resolve basic technical issues.
Familiarity with remote desktop applications and help desk software.
Excellent communication skills and a customer-oriented approach.
Strong problem-solving skills and attention to detail.
Ability to work independently and as part of a team.

How to Apply

If you are passionate about technology and enjoy helping others, please submit your resume and cover letter to our HR department. Note: This is an onsite position. There is no relocation benefit provided.

Quick Apply

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