Top 126 Hotel guest service agent Jobs in Bronx, Ny

Hotel Front Office Manager
Confidential —Spring Valley, NY
- $25 - $27 an hour
- Weekends as needed
- Background check
- Mid-level
- Hotel
- Paid jury duty
- Health insurance
Quick Apply
Guest Services Agent
Kimpton Hotels & Restaurants —New York, NY
- $28.50 - $33.35 an hour
- Weekends as needed
- Research
- Hotel
- High school diploma or GED
Quick Apply
Guest Service Agent - The Fifth Avenue Hotel
The Fifth Avenue Hotel —New York, NY
- Up to $30 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
Lifestyle Front Desk Agent
Marriott International, Inc —New York, NY
- $32.85 - $43.81 an hour
- Full-time
- Hotel
- High school diploma or GED
- Front desk
12d
Front Desk Agent at The Whitby Hotel
Crosby Hotel LLC —New York, NY
- $20 - $25 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
Quick Apply
Welcome Desk Agent
Marriott International, Inc —New York, NY
- $30 - $33 an hour
- Full-time
Reservations Agent
The Fifth Avenue Hotel —New York, NY
- Up to $31 an hour
- Weekends as needed
- English
- Hotel
- High school diploma or GED
7d
Guest Experience Agent
Marriott International, Inc —New York, NY
- $31.83 - $42.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Guest Services Agent
Courtyard by Marriott New York Manhattan/Midtown East —New York, NY
- $32.86 - $43.81 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
13d
Guest Service Agent
AKA Hotels+Hotel Residences —New York, NY
- $25 an hour
- Weekends as needed
- English
- Residential
- High school diploma or GED
Quick Apply
Overnight Guest Service Agent
AKA Hotels+Hotel Residences —New York, NY
- $26 an hour
- Weekends as needed
- Surgery
- English
- Residential
- Dental insurance
- Paid time off
Quick Apply
1d
Guest Service Agent
Hampton Inn Times Square —New York, NY
- From $19 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Know Agent-
Virgin Hotels Central Services LLC —New York, NY
- $28 an hour
- Weekends as needed
- Microsoft Word
- English
- Hotel
Quick Apply
1d
Guest Services Agent
AKA Hotels+Hotel Residences —New York, NY
- $25 an hour
- Weekends as needed
- Surgery
- English
- Residential
- Dental insurance
- Paid time off
Quick Apply
Front Desk Guest Services Agent
Grayson Hotel —New York, NY
- $24 an hour
- Weekends as needed
- Hotel
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
13d
Guest Services Agent - Hotel Front Desk
Sonesta —New York, NY
- $27 - $30 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Guest Service Agent-Holiday Inn Times Square
Holiday Inn Manhattan Time Square South —New York, NY
- $20 an hour
- Weekends as needed
- Hotel
- US work authorization
- Ability to stand for extended periods
Quick Apply
12d
Front Desk Agent/Night Auditor
Holiday Inn —Manhattan, NY
- $20 - $21 an hour
- Weekends as needed
- Bilingual
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
8d
Front Office Receptionist - Cashier
The Pierre, A Taj Hotel, New York —New York, NY
- $33 an hour
- Weekends as needed
- Bilingual
- Hotel
- Organizational skills
Guest Service Agent (Front Desk)
Fairfield by Marriott Brooklyn —Brooklyn, NY
- $21 - $25 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Health insurance
- Dental insurance
Quick Apply

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Hotel Front Office Manager

Confidential
Spring Valley, NY

Quick Apply

Job Details

Full-time
$25 - $27 an hour

Benefits

Paid jury duty
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Proactive hotel and accommodations guest assistance
Customer support experience within hospitality industry
Night audit
Staff scheduling
Supervising experience
Team management
Decision making
Front desk
Associate's degree
Leadership
Business hotel experience

Full Job Description

We are looking for an experienced, energetic, and guest-focused Front Office Manager to lead our front desk team and help drive the daily operation of our hotel.

This is a great opportunity for a hospitality professional who enjoys leading a team, solving problems, creating great guest experiences, and taking ownership of hotel operations. We are a growing company with opportunities for advancement for strong performers.

The Front Office Manager will oversee the day-to-day front desk operation while working closely with the General Manager, Housekeeping, Maintenance, Sales, Revenue Management, and Accounting teams.

The ideal candidate is organized, dependable, confident with guests and employees, and comfortable being a hands-on leader in a fast-paced hotel environment.

What You'll Do

Lead the daily operations of the Front Desk and guest services team
Hire, train, coach, schedule, and develop front office employees
Create a positive work environment while maintaining strong accountability and performance standards
Review employee performance and provide ongoing feedback, coaching, recognition, and corrective action when necessary
Prepare weekly schedules and ensure proper staffing based on hotel occupancy and business levels
Review and finalize weekly payroll and employee timekeeping
Become highly proficient with the hotel's Property Management System (PMS), point-of-sale systems, and brand loyalty program
Ensure front desk agents follow proper check-in, check-out, payment, credit card, cash-handling, and guest-account procedures
Review daily arrivals, departures, VIP guests, special requests, room assignments, and loyalty-member recognition
Work closely with Housekeeping to monitor room status and ensure rooms are available for arriving guests
Coordinate guest relocations and oversell situations when necessary
Review Night Audit reports and follow up on discrepancies or operational issues
Assist with guest billing questions, refunds, reimbursements, charge disputes, account reconciliation, and other accounting-related matters
Assist with accounts receivable and credit account reconciliation as needed
Resolve guest concerns professionally, fairly, and efficiently
Follow up on guest issues to ensure problems are fully resolved
Maintain a strong presence in the lobby and Front Desk area during busy periods
Ensure the Front Desk and lobby remain clean, organized, welcoming, and professional
Provide recommendations for restaurants, attractions, transportation, events, and other local services
Identify opportunities to increase hotel revenue through upgrades, upselling, walk-in business, and sales leads
Communicate potential corporate, group, and extended-stay leads to the Sales team
Monitor departmental expenses and assist management with controlling labor and operating costs
Conduct inventories of Front Office supplies and order items when needed
Develop and maintain training materials, checklists, SOPs, and reference guides for Front Desk employees
Conduct regular Front Office meetings and training sessions
Work closely with all hotel departments to improve communication and overall guest satisfaction
Maintain a strong understanding of hotel emergency and safety procedures
Respond calmly and professionally during emergencies
Report suspicious activity, safety hazards, maintenance concerns, and security issues immediately
Ensure compliance with all hotel, company, and brand standards
Assist the General Manager with additional hotel operational responsibilities as needed

What We're Looking For

Previous hotel Front Office management or supervisory experience
Experience as a Front Office Manager, Assistant Front Office Manager, Front Desk Manager, Front Desk Supervisor, Assistant General Manager, or similar hospitality leadership role
Strong understanding of hotel Front Desk operations
Experience with hotel Property Management Systems; brand-specific PMS experience is a plus
Strong guest-service and problem-solving skills
Ability to calmly resolve guest complaints and difficult situations
Strong leadership, coaching, and team-building abilities
Excellent communication and interpersonal skills
Strong organizational skills and attention to detail
Comfortable working with reports, billing, credit card reconciliation, refunds, payroll, and basic hotel accounting functions
Ability to manage multiple priorities in a fast-paced environment
Good judgment and ability to make operational decisions independently when necessary
Strong computer skills, including Microsoft Office and hotel systems
Dependable attendance and reliable transportation
Professional appearance and communication
Flexibility to work mornings, evenings, weekends, holidays, and occasional overnight shifts based on business needs

What Makes Someone Successful in This Role

We're looking for a manager who enjoys being visible, involved, and hands-on.

You should be someone who can lead from the Front Desk, support your team during busy periods, communicate well with other departments, and take ownership when something needs to be resolved.

The right candidate will balance great guest service with strong operational discipline and understand that a successful Front Office is built on training, teamwork, communication, accountability, and attention to detail.

Grow With Us

We value strong leaders and believe in promoting from within whenever possible. For someone looking to continue building a career in hotel management, this position offers the opportunity to gain experience across multiple areas of hotel operations and grow into additional leadership responsibilities.

If you are passionate about hospitality, enjoy leading people, and take pride in creating a great guest experience, we would love to hear from you. Apply today!

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Paid jury duty
Paid time off
Vision insurance

Education:

Associate (Preferred)

Experience:

Hotel front office supervisory: 2 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

hotel guest service agent jobs in bronx, ny

Hotel Front Office Manager

Guest Services Agent

Guest Service Agent - The Fifth Avenue Hotel

Lifestyle Front Desk Agent

Front Desk Agent at The Whitby Hotel

Welcome Desk Agent

Reservations Agent

Guest Experience Agent

Guest Services Agent

Guest Service Agent

Overnight Guest Service Agent

Guest Service Agent

Know Agent-

Guest Services Agent

Front Desk Guest Services Agent

Guest Services Agent - Hotel Front Desk

Guest Service Agent-Holiday Inn Times Square

Front Desk Agent/Night Auditor

Front Office Receptionist - Cashier

Guest Service Agent (Front Desk)

I want to receive the latest job alert for hotel guest service agent in bronx, ny

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