JOB DESCRIPTION
Receptionist/Hello Host (Site Level; Non-Supervisory; Hourly)
"Do what you do so well that they will want to see it again and bring their friends" (Walt Disney). What do you feel when you read this sentence? Inspired? Hopeful? Eager to make a difference? We hope so, because here's a unique chance for you to impact the business by leading experiences so well, that people will want to see it again, and bring new colleagues to the site of the future.
JOB OVERVIEW
You are always willing to go the extra mile, with a positive 'can-do' attitude! You are a well-organized individual with an eye for detail and have a confident and sociable personality allowing you to develop strong rapport with colleagues and guests and make recommendations.
The Hello Host is the initial point of contact for colleagues and guests at our customer's site, acting as the "face" of our client. This role is responsible for delivering an incredible welcoming experience in our reception area making each encounter fun, exciting and personal. They consistently deliver high-caliber customer service.
DUTIES & RESPONSIBILITIES
· Provides a gracious arrival experience for all colleagues and guests, ensuring they feel welcome and their needs are taken care of in a fun, friendly and professional manner at all times
· Delivers world-class experiences that will leave a lasting, positive first impression
· Caters for the needs of colleagues and visitors while demonstrating genuine care
· Ensures a seamless experience through the use of technology to support visitor registration, meeting room bookings, guest arrival, special requests and any other needs a colleague may have throughout their day
· Develops relationships through personalized encounters and proactive assistance
· Advises colleagues and guests by maintaining employee and department directories, giving instructions and making warm connections
· Maintains safe and clean reception area by complying with procedures, rules and regulations
· Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests
· Develops relationships with colleagues and proactively gathers information on their needs to identify customer and SPS services that ensure total satisfaction
· Proactively communicates with the Workplace Experience team and other service groups to ensure a "one-team" ethos
QUALIFICATIONS & EDUCATION REQUIREMENTS
· High School Diploma (or equivalent)
· 2-3 years of customer service experience in reception/hospitality/retail
· Proven track record of providing stellar support to customers
· Great telephone skills and verbal communication
· Proven ability to function successfully within a strong team environment
· Strong computer proficiency skills (Word, Excel, PowerPoint)
· Good interpersonal skills
· Can effectively communicate and relate to all levels within and outside the organization
· Creates and builds positive and productive relationships
PHYSICAL DEMANDS
· Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
· Ability to walk, bend, kneel, stand and/or sit for an extended period of time
· Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc)
· Ability to lift or move 40 lbs. or greater frequently
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
ABOUT SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe.
In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies.
SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by law.
WHAT WE OFFER
- Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
- Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
- We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
- Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
- Bonuses: Are available for employee and client referrals for current employees.
- Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
- Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
