Top 27 Guest service agent Jobs in Buffalo Ny

Front Desk Agent
Residence Inn Cheektowaga/Buffalo —Buffalo, NY
- $17 - $20 an hour
- Computer literacy
- Residential
- Hotel
Front Desk Agent
Buffalo Marriott HARBORCENTER —Buffalo, NY
- From $16 an hour
- Part-time
- English
- Hotel
- Communication skills
- Paid holidays
- 401(k)
Quick Apply
Guest Services Representative - Hilton Garden Inn Buffalo Downtown
Hamister Group, LLC —Buffalo, NY
- $16.50 - $18.00 an hour
- Weekends as needed
- Microsoft Office
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply
Guest Service Agent
Home2 Suites Amherst NY —Buffalo, NY
- $18.00 - $18.50 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Gallery Host-Front Desk and F&B
Schulte Companies —Amherst, NY
- $17 - $19 an hour
- Background check
- Computer literacy
- Writing skills
- Paid parental leave
- Paid holidays
Quick Apply
Social Media Customer Care Agent, Remote, Buffalo Region
Delaware North —Buffalo, NY
- $16 - $17 an hour
- Weekends as needed
- No high school diploma
- In-person
- Communication skills
- Paid parental leave
- Paid holidays
7d
Hotel Front Desk Agent
DoubleTree by Hilton —Buffalo, NY
- $17.00 - $18.50 an hour
- Full-time
- Bilingual
- Mid-level
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Your Employer —Amherst, NY
- $17 - $18 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Guest Service Agent
Holiday Inn Express Airport, Buffalo - Amherst, NY —Cheektowaga, NY
- $17.50 - $18.00 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Quick Apply
Front Desk Agent
Buffalo Lodging Associates, LLC —Buffalo, NY
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
8d
Front Desk Agent
Holiday Inn Niagara Falls State Park Entry, an IHG Hotel —Niagara Falls, NY
- $17 - $20 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Health savings account
- Disability insurance
Quick Apply
Front Desk Agent
Crowne Plaza Riverside —Niagara Falls, NY
- $17 - $20 an hour
- Part-time
- Hotel
- High school diploma or GED
- Organizational skills
- Health savings account
- Disability insurance
Quick Apply
7d
Night Auditor
Home2 Suites Amherst NY —Buffalo, NY
- $18 - $19 an hour
- Weekends as needed
- Microsoft Word
- Hotel
- Ability to lift 50 pounds
- Free parking
- Paid holidays
Hotel Front Desk Clerk
FairBridge Inn Express —Buffalo, NY
- From $17 an hour
- Part-time
- Hotel
- In-person
- Reliable transportation
Quick Apply
Front Desk Agent - Part Time
Centerway Hotel Tonawanda —Tonawanda, NY
- From $16 an hour
- Part-time
- Hotel
- Accounting
- In-person
- Employee discount
Quick Apply
Guest Service Representative
Courtyard by Marriott Buffalo-Airport —Cheektowaga, NY
- $17 - $18 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
8d
Guest Service Agent
Hampton Inn, East Aurora, NY —East Aurora, NY
- $17 - $19 an hour
- Weekends as needed
- Hotel
- Communication skills
- Entry level
- Free parking
- Paid holidays
Guest Service Representative
Buffalo Lodging Associates, LLC —Amherst, NY
- $17 - $18 an hour
- Part-time
- Clean driving record
- Hotel
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
1d
Hotel Front Office Manager
Holiday Inn Express Buffalo Downtown —Buffalo, NY
- $21 - $23 an hour
- Part-time
- Hotel
- In-person
- Communication skills
- Free parking
- Paid holidays
Quick Apply
16h
Overnight Front Desk Associate
SpringHill Suites —Buffalo, NY
- $18 - $19 an hour
- Part-time
- Hospitality
- Hotel
- High school diploma or GED
- Employee discount
Quick Apply

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guest service agent jobs near buffalo ny

Front Desk Agent

Residence Inn Cheektowaga/Buffalo -
Buffalo, NY

Apply Now

Job Details

$17 - $20 an hour

Qualifications

Computer operation
Customer communication
Confidential information handling
Hotel policy compliance
Client rapport building
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Residence Inn Cheektowaga/Buffalo

107 Anderson Road

Buffalo, NY 14225

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

2nd and 3rd shift

Responsibilities:

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest service agent jobs in buffalo ny

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Overnight Front Desk Associate

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