Top 1 Helpdesk services specialist Jobs in Buffalo Ny

Tech Support - Helpdesk
Prizm Document & Technology Solutions —Buffalo, NY
- $45,000 - $55,000 a year
- Full-time
- Mid-level
- Communication skills
- Time management
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Tech Support - Helpdesk
Prizm Document & Technology Solutions —Buffalo, NY
Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support. You'll make sure any technical issues are resolved…
$45,000 - $55,000 a year
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Tech Support - Helpdesk

Prizm Document & Technology Solutions -
Buffalo, NY

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year

Qualifications

On-site technical support
Email customer support
Technical support via phone
Phone communication
Mid-level
Phone customer support
End user technical writing
Technical support via email
Standard operating procedures (SOPs)
Communication skills
Ticketing system technical support
Standard operating procedures drafting
Time management

Full Job Description

We're looking for an experienced IT support specialist to join our growing team. You'll make sure any technical issues are resolved efficiently while providing an excellent customer experience. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If you're looking for a full-time opportunity with a growing local company, send in your resume today.

Compensation:

$45,000 - $55,000 yearly

Responsibilities:

Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support
Use strong communication skills to make clients feel comfortable with their technology
Be a team player to provide the absolute best experience to end-users
Work independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise

Qualifications:

Able to create detailed documentation for all tickets and SOPs
Ability to simplify complex topics for end-users with varying skill levels

About Company

Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!

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Tech Support - Helpdesk

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