Top 9 It service desk technician Jobs in Buffalo Ny

Temporary IT Service Desk Technician
NOCO Energy Corp —Tonawanda, NY
- $24 - $28 an hour
- Temporary
- Computer science
- Computer Science
- Mid-level
- Paid training
- Health savings account
Quick Apply
Specialist Desktop Support
Tops —Williamsville, NY
- $62,354 - $85,000 a year
- On call
- Microsoft Outlook
- Mid-level
- Windows
9d
Help Desk Technician II
Health System Services Ltd —Niagara Falls, NY
- $62,500 - $70,000 a year
- Monday to Friday
- Mid-level
- Office
- Windows
- Paid holidays
- Disability insurance
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3d
Technical Support Technician
AT technology Inc —Tonawanda, NY
- $45,000 - $75,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Help Desk L2 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $18.51 - $24.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Help Desk L1 Tech In-Person Local to Buffalo, NY
MVP Network Consulting —Buffalo, NY
- $15.50 - $18.50 an hour
- Email
- Computer science
- Azure
- Computer Science
Technology Field Technician
West Herr Automotive Group —Orchard Park, NY
- $25.00 - $29.81 an hour
- Full-time
- Background check
- Dealership
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
2d

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Specialist Desktop Support
Tops —Williamsville, NY
Dispatch field technicians for on-site repair as applicable. Perform advanced hardware and software installation, configuration, deployment and troubleshooting…
$62,354 - $85,000 a year
9d
Technology Support Specialist
Hospice Buffalo —Cheektowaga, NY
Associate degree in computer science (or related field) preferred. This position serves as the first point of contact for all CHPC employees seeking technical…
$27 - $33 an hour
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Senior Help Desk Technician
Columbus Ohio —New Albany, OH
Must have a valid driver’s license and a clear driving record. Valid driver’s license required. Respond to help desk tickets by phone, email, and remote support…
$45,000 - $47,500 a year
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Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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5d

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it service desk technician jobs near buffalo ny

Temporary IT Service Desk Technician

NOCO Energy Corp -
Tonawanda, NY

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Job Details

Temporary | Full-time
$24 - $28 an hour

Benefits

Paid training
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Windows
Productivity software

Full Job Description

Position: Temporary IT Service Desk Technician

Status: Temporary/Full-time

Location: Tonawanda, NY

Compensation: $24.00 - $28.00/hour, based on experience

What We Are Looking For

NOCO is seeking a customer-focused IT Service Desk Technician to serve as the primary point of contact for technical support and service requests. The ideal candidate will have strong troubleshooting skills, a commitment to excellent customer service, and the ability to effectively diagnose, document, and resolve technical issues. This role requires collaboration with internal teams and vendors to ensure timely resolution of user incidents and requests while helping employees remain productive and connected.

What Will You Do

Primary contact for customer requests and issues requiring IT involvement.
Responsible for identification, logging and categorization of all end user requests and incidents related to IT products and services.
Accountable for detailed troubleshooting and information gathering via customer conversations, log reviews, internet research, etc.
Liaison between end users and technical teams to triage and gather additional information as required to determine root cause of reported incidents.
Escalate issues and requests to higher level technical and application support tiers when unable to resolve requests using available tools or documentation.
Evaluate and respond to alerts from IT networking and system monitoring tools.
Prompt resolution of requests and issues using held knowledge, following SOPs or Known Error resolutions and workarounds, via phone, email and in person.
Support end user usage of company hardware devices, including laptop and desktop computers, printers, cell phones, tablets, scanners, and other business-related devices.
Support end user usage of company desktop and mobile software including Windows operating systems, Microsoft 365 Business and collaboration applications, ERP and CRM platforms.
Laptop and desktop configuration and deployment.
User management, including on-boarding and off-boarding, lifecycle account management including password resets, account unlocks, access management, software licensing, Active Directory changes.
Preparing training manuals and FAQ materials for easy-access end-user guidance on IT services.
Document procedures and knowledge in the IT Knowledge Base.
Looks for opportunities for operational improvements and makes recommendations to optimize IT performance or prevent future problems.
Communication to end users during major outages, planned maintenance and other information relays when required.
Ensures agreed upon SLA's are continually met and/or exceeded.
Periodically support user’s after-hours as part of the IT after-hours support rotation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.

NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

What You Will Need

Bachelor’s degree or equivalent work experience. Degree in Information Systems, Computer Science or related field a plus
Proficiency with Microsoft Windows 10/11 operating system, productivity desktop software. Experience with Microsoft 365 products a plus.
Experience supporting Microsoft Dynamics D365, Microsoft Dynamics NAV, Epicor P21 or Service Titan a plus.
Must be able to work well in a fast-paced, diverse environment.
A positive customer-first attitude with a drive to help the business achieve its goals.
Commitment to integrity and ethical behavior
Team player able to work with associates at all levels.
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 10 pounds at times.

What We Offer

Competitive compensation package
Generous medical insurance offerings
Dental and vision plans
Company-paid life insurance
Company-paid short-term disability
401(k) with company match
Health savings accounts
Generous Paid Time Off policies
7 paid holidays
Employee and family assistance program
Company-paid training
Safety incentives
Years of service incentives

Quick Apply

Refine Your Search

it service desk technician jobs in buffalo ny

Temporary IT Service Desk Technician

Specialist Desktop Support

Help Desk Technician II

Technical Support Technician

Help Desk L2 Tech In-Person Local to Buffalo, NY

Help Desk L1 Tech In-Person Local to Buffalo, NY

Technology Field Technician

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