Top 23 Software development lead escalations Jobs in Caldwell, Id

Supervisor, Pharmacy Operations | Onsite- Chesterfield/ Boise
Blink Health —Boise, ID
- Monday to Friday
- 5 years
- Mid-level
- High school diploma or GED
- Paid parental leave
- Paid holidays
Quick Apply
6d
Software Development Lead - Escalations
Crelate —Eagle, ID
- Full-time
- 5 years
- Office
- SQL
- Paid parental leave
- Disability insurance
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Director, Health Plan Provider Contracts
Molina Healthcare, Inc. —Boise, ID
- $87,569.00 - $189,732.18 a year
- Full-time
- 3 years
- Analysis skills
- Organizational skills
- Health insurance
Property Management Representative
Albertsons Companies —Boise, ID
- $55,000 - $71,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Load Management Solutions Leader - West Region
Eaton —Boise, ID
- $97,000 - $143,000 a year
- Background check
- Up to 50% travel
- Sales
- Retirement plan
9d
IT Manager II – Tier 1 Primary Support
State of Idaho —Boise, ID
- $41.43 - $45.57 an hour
- Full-time
- Office
- Conflict management
- Recruiting
- Paid holidays
- Health insurance
3d
Service Delivery Manager - Enterprise, eero CS
Amazon.com Services LLC —Boise, ID
- $139,100 - $188,100 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- AD&D insurance
- Health insurance
Technical Engagement Manager
KLA —Boise, ID
- $107,000 - $181,900 a year
- Full-time
- 5 years
- Mentoring
- Smartphone
- Employee stock purchase plan
- Paid holidays
Executive Managed Payroll Associate - Elevate Solutions
PAYLOCITY CORPORATION —Meridian, ID
- $25 - $35 an hour
- Full-time
- Office
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
5d
RVFix Intake Associate - Part Time Seasonal
Bishs RV —Meridian, ID
- From $18 an hour
- Part-time
- Pass drug screening
- Communication skills
- Entry level
- Employee discount
- Gym membership
Quick Apply
IT Manager II - Virtualization
State of Idaho —Boise, ID
- $41.43 - $49.20 an hour
- Full-time
- Office
- Recruiting
- Fingerprint clearance
- Paid holidays
- Health insurance
6d
Managed Payroll Associate III - Elevate Solutions
PAYLOCITY CORPORATION —Meridian, ID
- $25 - $31 an hour
- Full-time
- Office
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
10d
AI Technical Lead
Blue Cross of Idaho —Meridian, ID
- $118,506 - $177,758 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mentoring
- Paid holidays
- Disability insurance
Dept Specialist II - Pharmacy Systems Support
Albertsons Companies —Boise, ID
- Full-time
- Microsoft Excel
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
6d
Product Development Engineer
KLA —Boise, ID
- $100,100 - $170,200 a year
- Full-time
- Doctoral degree
- Up to 50% travel
- Mid-level
- Employee stock purchase plan
- Paid holidays
12d
CAS Senior Manager
Sorren —Meridian, ID
- $135,000 - $185,000 a year
- Full-time
- CPA
- System design
- 8 years
- Paid parental leave
- Paid holidays
Quick Apply
Sr Account Executive, Broker Factoring
Truckstop —Boise, ID
- Microsoft Excel
- Microsoft Outlook
- 5 years
Quick Apply
Lead Infrastructure Engineer III
Truckstop —Boise, ID
- $130,000 - $140,000 a year
- Computer science
- Computer Science
- System design
Quick Apply
Senior SCADA Engineer, EPC (Remote)
SOLV Energy, LLC —Boise, ID
- $125,114 - $166,402 a year
- Full-time
- Remote
- 6 years
- Engineering
- Windows
- Paid holidays
- Disability insurance
Quick Apply

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software development lead escalations jobs near caldwell, id

Supervisor, Pharmacy Operations | Onsite- Chesterfield/ Boise

Blink Health -
Boise, ID

Quick Apply

Job Details

6 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Parental leave
Employee assistance program
Vision insurance
Life insurance

Qualifications

Workflow management (operations management method)
Coaching
Data reporting
Metrics Reporting
High school diploma or GED
Team development
Health insurance knowledge
Leading team collaboration initiatives
Healthcare team management
Operational excellence initiatives
Productivity software
Cross-functional team management
Team motivation (leadership skill)
Cross-functional communication

Full Job Description

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody. Our two primary products – BlinkRx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients.

BlinkRx is the world's first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications. Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With BlinkRx, never again will a patient show up at the pharmacy only to discover that they can't afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn't have the medication in stock.

We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation. Join us!

What You'll Do:

Team Management & Development

Lead, coach, and mentor a team of Insurance Verification and Patient Outreach Specialists, to ensure the delivery of top-tier care for our patients and clients.
Coordinate and monitor workload distribution and productivity within and across teams, ensuring efficient operations and that performance metrics are consistently met.
Drive hiring efforts, ensuring selection of qualified candidates who align with company culture and operational standards.
Oversee the onboarding process, ensuring agents are equipped with necessary tools, knowledge, and resources to succeed.
Conduct regular performance evaluations, providing constructive feedback and development plans for continuous improvement.
Address underperformance promptly through coaching, improvement plans, or, when necessary, termination processes.

Operational Excellence

Leverage data to assess team performance, making informed decisions to enhance efficiency and meet organizational goals.
Monitor and manage workflow queues to ensure timely and accurate resolution of tasks.
Set clear performance targets for agents and ensure adherence to service level agreements (SLAs).
Identify operational challenges and implement innovative, data-driven solutions to optimize team and queue performance and productivity.
Assist in developing change management plans, coordinate with stakeholders for implementation, and monitor / address resistance to change.
Deliver exceptional service and patient satisfaction by owning and solving all escalated patient concerns.

Compliance & Quality Assurance

Ensure adherence to all regulatory requirements and company policies in pharmacy operations.
Monitor quality standards by conducting audits and reviewing agent work for accuracy and compliance.
Proactively identify and address any compliance risks or errors in operational processes.

Collaboration & Communication

Foster open communication within the team to ensure alignment on goals and priorities.
Communicate updates, changes, and best practices effectively to the team.

Leadership & Problem-Solving

Serve as a role model for professionalism, accountability, and excellence in operations.
Address escalations or complex issues promptly and effectively, ensuring satisfactory resolutions.
Promote a positive work environment that values teamwork, accountability, and employee satisfaction.
Foster continuous growth by developing specialists and supporting their professional development; cultivate a positive, engaging work environment that inspires the team to excel and innovate.

What You'll Need:

5+ years of leadership experience in a data-driven, high-growth environment, with a proven track record of leading large, cross-functional teams.
Associate's or Bachelor's degree in Healthcare, Business Administration, Supply Chain, or a related field preferred; equivalent work experience considered (minimum high school diploma or GED required).
Experience in the pharmacy, healthcare, or medical insurance industry, with an understanding of the regulatory landscape and operational complexities.
Demonstrated success in overseeing teams and operations, driving initiatives, and delivering results.
Strong leadership and coaching skills with the ability to motivate and develop teams, foster accountability and elevate team performance.
Excellent organizational and multitasking abilities to manage competing priorities effectively.
Expertise in leveraging data and technology to optimize processes, enhance operational efficiency, and drive continuous improvement.
Proven track record of managing employees and workflow in a high-volume environment.
Critical thinking and problem-solving abilities, with a keen eye for detail and accuracy in managing complex, dynamic operations. Strong attention to detail with a high degree of accuracy.
Data-driven mindset with experience in analyzing performance metrics and reporting.
Exceptional communication and interpersonal skills to foster collaboration and engagement.
Knowledge of pharmacy regulations, compliance, and operational standards (preferred).
Proficiency in queue management tools, workflow systems, and office software.

Location/Hours:

Fully onsite role in Chesterfield, MO or Boise, ID Monday - Friday

Benefits

Medical, dental, and vision coverage starting day 1
401k with Traditional and Roth options
Paid sick and vacation time
Holidays off
12 weeks of paid parental leave for birthing parents; 4 weeks for non-birthing parents (including adoption and foster placement)
Short-term and long-term disability coverage at no cost
Life insurance
Commuter FSA for pre-tax transit and parking savings; free onsite parking at all pharmacy locations
Employee Assistance Program (EAP) with counseling, life and wellness coaching, legal/financial advice, and more
Daily snack and drink stipend at all pharmacy locations

#blinkindeed

Why Join Us:

It is rare to have a company that both deeply impacts its customers and is able to provide its services across a massive population. At Blink, we have a huge impact on people when they are most vulnerable: at the intersection of their healthcare and finances. We are also the fastest growing healthcare company in the country and are driving that impact across millions of new patients every year. Our business model not only helps people, but drives economics that allow us to build a generational company. We are a relentlessly learning, constantly curious, and aggressively collaborative cross-functional team dedicated to inventing new ways to improve the lives of our customers.

We are an equal opportunity employer and value diversity of all kinds. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applicants who provide their phone number and consent to receive text messages may receive SMS or MMS updates from Blink Health regarding their application.

Quick Apply

Refine Your Search

software development lead escalations jobs in caldwell, id

Supervisor, Pharmacy Operations | Onsite- Chesterfield/ Boise

Software Development Lead - Escalations

Director, Health Plan Provider Contracts

Property Management Representative

Load Management Solutions Leader - West Region

IT Manager II – Tier 1 Primary Support

Service Delivery Manager - Enterprise, eero CS

Technical Engagement Manager

Executive Managed Payroll Associate - Elevate Solutions

RVFix Intake Associate - Part Time Seasonal

IT Manager II - Virtualization

Managed Payroll Associate III - Elevate Solutions

AI Technical Lead

Dept Specialist II - Pharmacy Systems Support

Product Development Engineer

CAS Senior Manager

Sr Account Executive, Broker Factoring

Lead Infrastructure Engineer III

Senior SCADA Engineer, EPC (Remote)

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