Top 3 Guest service agent Jobs in Cambridge Mn

Front Desk Agent/Night Auditor
GrandStay Hotel & Suites —Cambridge, MN
- $17 - $18 an hour
- Part-time
- Sales
- Customer service
- Computer literacy
- Paid time off
- Employee discount
Quick Apply
Front Desk Associate
AmericInn of North Branch —North Branch, MN
- $15 - $16 an hour
- Part-time
- Hotel
- US work authorization
- Organizational skills
- Employee discount
Quick Apply
4d
Sales Leader
Little Green Apple Hallmark —Elk River, MN
- $13 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Computer literacy
Quick Apply

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Front Desk Agent/Night Auditor

GrandStay Hotel & Suites
Cambridge, MN

Quick Apply

Job Details

Part-time
$17 - $18 an hour

Benefits

Paid time off
Employee discount

Qualifications

Computer operation
Customer service
Computer literacy
Copy machines
Basic math
High school diploma or GED
Fax machines
Property management systems (PMS)
Multi-line phone systems
Typing
10 key typing
Faxing

Full Job Description

Someone looking for overnight hours 11pm-7am Average of 3-5 nights per week, weekends will be necessary. We are staffed 24/7, 365.

Looking for the right fit for our team. Must have a positive energetic attitude.

Serious applicants only!

POSITION PURPOSE

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.

Assure highest possible level of guest satisfaction.
ESSENTIAL FUNCTIONS
Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Preferred Guest Program and provide recognition and benefits to all present members.

Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Post miscellaneous charges as requested.

Capture sales through reservations and sales inquiries, excellent phone skills and ability to follow a script and pass graded calls

Coordinate front desk activities to assure that guest service standards are consistently met and optimum number of rooms are occupied.

Must be on time, work scheduled shifts and have open communication. Ability to think logically and problem solve on own.

Due to the nature of the hotel business, occasional other shift schedules may be necessary

SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.

· Maintain, organize and clean work area, lobby and other public areas.

· Assist in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.

· Wash, fold and put away laundry. Stock laundry storage areas.

· Book reservations for those guests who approach or call the Front Desk.

· Balance all cash, check, credit card and city ledger accounts through verification.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.

· Thorough understanding and effective performance of property management system.

· Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process.

· Requires good communication skills, both verbal and written.

· Must possess basic computational ability. Must possess basic computer skills.

· General knowledge of the city were hotel is located and its attractions. Extensive knowledge of the hotel, its services and facilities.

· Demonstrate and promote a strong commitment to providing the best possible experience for our guests and employees.

PHYSICAL DEMANDS
Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced ability for up to 4 hours in length. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to exert well-paced ability in limited space. Must be able to lift up to 15 lbs. occasionally. Requires grasping, writing, typing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers and other office equipment as needed.
OTHER
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

This job summary is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Job Type: Part-time

Pay: $17.00 - $18.00 per hour

Benefits:

Employee discount
Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 2 years (Preferred)
Computer operation: 1 year (Preferred)

Shift availability:

Overnight Shift (Preferred)

Ability to Relocate:

Cambridge, MN 55008: Relocate before starting work (Required)

Work Location: In person

Quick Apply

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guest service agent jobs in cambridge mn

Front Desk Agent/Night Auditor

Front Desk Associate

Sales Leader

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