Top 42 Help desk Jobs in Canton, Ms

Business Analyst | 1060931
Revel IT —Jackson, MS
- Contract
- 5 years
- Windows
- Linux
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13d
IT Support Engineer I
The Solutions Team Inc —Flowood, MS
- On call
- Windows
- Communication skills
- Entry level
- Paid holidays
- Health insurance
IT Support Analyst - Ridgeland, MS
Butler Snow LLP —Ridgeland, MS
- Full-time
- Mid-level
- Analysis skills
- Organizational skills
- Profit sharing
- Paid holidays
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IT Support Engineer II
The Solutions Team Inc —Flowood, MS
- Full-time
- Mid-level
- 2 years
- Paid holidays
- Health insurance
Technical Support Specialist - Jackson, MS
Canopy Children's Solutions —Jackson, MS
- Computer Science
- Mid-level
- Windows
- Wellness program
- 403(b) matching
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IT Support Analyst
Cosmich Simmons & Brown PLLC —Jackson, MS
- Full-time
- Computer Science
- Heavy lifting
- Ability to walk for extended periods
Information Technology (IT) Specialist
Cook Medical Supply —Brandon, MS
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
9d
Technical Support Specialist (Temporary) - Jackson, MS
Canopy Children's Solutions —Jackson, MS
- Temporary
- Computer Science
- Windows
- Driving
- Wellness program
- 403(b) matching
Quick Apply
13d
Help Desk Analyst
Sprint Mart —Ridgeland, MS
- Full-time
- Mid-level
- Office
- Windows
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IT Communications Support Technician
Hinds County, Mississippi —Hinds County, MS
- From $50,133 a year
- Full-time
- Writing skills
- English
- Mid-level
IT Support Specialist
Marmon Industrial Energy and Infrastructure —Pearl, MS
- Email
- Azure
- ERP systems
- Mid-level
Quick Apply
Network Operations Center Technician
TEC —Jackson, MS
- Full-time
- Research
- Mid-level
- Bachelor's degree
Quick Apply
12d
Help Desk & Support Applications - Manager _ Division of Information Systems
The University of Mississippi Medical Center —Jackson, MS
- Full-time
- Computer literacy
- Mid-level
- University
Computer Operator, Lead
Southern Farm Bureau Casualty —Ridgeland, MS
- Rotating weekends
- Computer Science
- Mid-level
- Office
- AD&D insurance
- Health insurance
Quick Apply
Home Services Advocate I
C Spire —Ridgeland, MS
- Full-time
- Computer literacy
- Research
- Residential
- Wellness program
- Health insurance
Quick Apply
6d
Dynamic Server Support
Worldwide TechServices —Pearl, MS
- Part-time
- Ability to lift 50 pounds
- Driver's License
- Driving
Quick Apply
NOCC Technician I, II, III
C Spire —Ridgeland, MS
- Weekends as needed
- Mid-level
- Ability to sit for extended periods
- Experience equivalent to degree accepted
- Wellness program
- Health insurance
Quick Apply
Software Support Analyst
Vergent LMS —Ridgeland, MS
- Mid-level
- Office
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)
John Staurulakis (jsitel.com) —Madison, MS
- Weekends as needed
- Remote
- Spanish
- Computer literacy
- English
- Health insurance
- Dental insurance
Quick Apply
CX Specialist I, VoIP
C Spire —Ridgeland, MS
- Full-time
- Mid-level
- Continuous improvement
- Ability to sit for extended periods
- Wellness program
- Health insurance
Quick Apply

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help desk jobs near canton, ms

Business Analyst | 1060931

Revel IT -
Jackson, MS

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Job Details

Contract
13 days ago

Qualifications

Defect resolution root cause analysis
Windows
Incident Escalation
Desktop applications
Problem management
Productivity software
Systems analysis
Associate's degree
Escalation handling
Data manipulation

Full Job Description

Associate's degree
5 years' exp with automated system for determining benefits for SNAP, TANF, E&T

OUR GOAL:
Treat our consultants and clients the way we would like others to treat us!

Interested in joining our team? Check out the opportunity below and apply today!

Jackson, MS client seeking a Business Analyst contractor with experience serving as primary point of contact for users experiencing help desk related issues. Must train onsite in Jackson, MS for six weeks, then you can move to remote.

Responsibilities:

Based on documented incidents in JIRA ticketing system, email or data log spreadsheet to ensure seamless business operations for the data conversion project.
Manage receiving tickets, document, prioritize, and track support requests from phone calls, emails, or chat portals.

Additional hours or days may be required because of the time frame for the project

Qualifications:

Experienced analyst with a background in system diagnosing software problems, resolving user inquiries for manual data manipulation.
Experience in interacting with program areas and technical staff regarding business and information technology needs.
Experience with escalating issues and identifying complex or recurring problems and escalate them to supervisor/manager for resolution.
Strong verbal and written communication skills to handle user frustration and convey clear policy resolutions.
Critical -thinking skills to diagnose root causes and document each incident to be used as the basis for system enhancements.
Applicants must have at least 5 years of experience with automated system for determining benefits for SNAP, TANF or E&T
Proficiency with Windows applications
Associate's degree

Preferred:

Proficiency with JIRA (documented change system)
Certified Professional Business Analyst
Intermediate experience with Mainframe, Linux, SQL Server, ADABAS, Data Quality

Reference: 1060931

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. At Revel IT, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your experience doesn't align perfectly with every qualification in the description, we encourage you to apply anyway. You might be the right candidate for this or our other open roles!

Revel IT is an Equal Opportunity Employer. Revel IT does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

#gdr4900

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Refine Your Search

help desk jobs in canton, ms

Business Analyst | 1060931

IT Support Engineer I

IT Support Analyst - Ridgeland, MS

IT Support Engineer II

Technical Support Specialist - Jackson, MS

IT Support Analyst

Information Technology (IT) Specialist

Technical Support Specialist (Temporary) - Jackson, MS

Help Desk Analyst

IT Communications Support Technician

IT Support Specialist

Network Operations Center Technician

Help Desk & Support Applications - Manager _ Division of Information Systems

Computer Operator, Lead

Home Services Advocate I

Dynamic Server Support

NOCC Technician I, II, III

Software Support Analyst

Bilingual Tier 1 Tech Support Technician (English & Spanish, with Remote Potential)

CX Specialist I, VoIP

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