Top 48 help desk Jobs in canton oh

L1 IT Support Technician
Logivision Technologies —Winesburg, OH
- $45,000 - $55,000 a year
- Full-time
- Computer literacy
- No experience needed
- Driver's License
- Paid holidays
- Health insurance
Quick Apply
IT Support Specialist
S&A Industries —Akron, OH
- $23 - $25 an hour
- Part-time
- Microsoft Outlook
- Computer literacy
- Windows
- Health savings account
- Health insurance
Quick Apply
Tier 1 Help Desk Technician – MSP
Intech Computer Solutions —North Canton, OH
- $45,000 - $50,000 a year
- Full-time
- Background check
- Microsoft Outlook
- Customer service
- Health savings account
- Paid holidays
Quick Apply
6d
Technology Assistant
Massillon Public Library —Massillon, OH
- $17 - $20 an hour
- Part-time
- High school
- Computer literacy
- Research
- Health insurance
- Dental insurance
Quick Apply
7d
IT Technician
Cyber Shift Technologies, LLC —North Canton, OH
- $18 - $26 an hour
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
7d
Geek Squad Agent (Retail Store)
Best Buy —North Canton, OH
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount
8d
IT Technician - Apprentice
Cyber Shift Technologies, LLC —North Canton, OH
- $15 - $18 an hour
- Weekends as needed
- Office
- Windows
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
7d
IT Support Specialist
415 Group —North Canton, OH
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
7d
Tier 1 Support Technician
Televoi LLC —Canton, OH
- $30,000 - $35,000 a year
- Full-time
- Background check
- Customer service
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Network Support Analyst
First Commonwealth Bank —Canton, OH
- On call
- Mid-level
- High school diploma or GED
- Associate's degree
Quick Apply
Help Desk Supervisor/Support Technician
WALSH UNIVERSITY —North Canton, OH
- Online Application
- Classroom
- Microsoft Outlook
- Management
IT Service Desk Analyst
Babcock & Wilcox Company —Akron, OH
- Remote
- Mid-level
HelpDesk Technician- Second Shift
QualityIP —Kent, OH
- $41,600 - $55,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Help Desk Support for POS Systems
Point of Sale Innovation —Alliance, OH
- Full-time
- Computer literacy
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Helpdesk Technician
Computer Technology Management Services LLC (dba CTMS) —Akron, OH
- $43,900 - $46,000 a year
- US work authorization
- Trade school
- Communication skills
- Opportunities for advancement
Quick Apply
Classroom Technology Specialist
NEOMED —Rootstown, OH
- $42,391 - $50,162 a year
- Full-time
- Hybrid work
- Classroom
- Mid-level
- Microsoft Office
- Health savings account
- Paid holidays
IT Support Specialist
Virtual DataWorks —Akron, OH
- Computer science
- Computer Science
- English
Community & Technical Support Services Administrator
Community Action Akron Summit —Akron, OH
- $55,390.40 - $83,158.40 a year
- Email
- Computer Science
- Marketing
- Pass drug screening
- 403(b) matching
- Paid holidays
IT&S Applications Trainer I
Summa Health —Akron, OH
- $34.00 - $50.99 an hour
- Full-time
- Hybrid work
- Classroom
- Computer literacy
- Mid-level
- AD&D insurance
- Disability insurance
Service Desk Technician
COMPUTER TECHNOLOGY MANAGEMENT SERVICES LLC —Akron, OH
- Computer literacy
- Basic math
- Mid-level
Quick Apply

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help desk jobs near canton oh

L1 IT Support Technician

Logivision Technologies -
Winesburg, OH

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
Professional development assistance
Referral program

Qualifications

Teamwork
Phone communication
Driver's License
Computer hardware
IT
Typing

Full Job Description

The L1 IT Support seat handles the first level support requests that come in from our Clients. They are the first to touch a helpdesk ticket and make sure that the issued is handled quickly and the Client is informed of what to expect every step of the way..

When help is needed the L1 IT Support can get help from or escalate issues to other members in Support Team.

RESPONSIBILITES & TASKS

Customer Service

Providing a first point of contact for customers through our helpdesk, be that via phone, email or ticket
Delight our Clients with a Friendly, Quick and Helpful Experience
Provide the Client with basic remote troubleshooting

USE OF OUR TICKETING SYSTEM

Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests
Managing and recording all work though our Ticketing System
Make sure that Client Documentation in well maintained
Split tickets that have several issues into their own individual ticket
Make sure that tickets aren’t “stale” throughout the process

USE OF Monitoring & Management Tools

Review monitoring alerts and other dashboards and apply remediations

PROJECT WORK

From time to time the Projects Team will need additional resources to help deliver projects either on site or remotely. When opportunities arise, this seat may be required to help with project delivery

COMMUNICATION, REPORTING, RISK

Escalate tickets that require L2 IT support
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Submit Timesheets & Expense reports as indicated on their SOPs
Identify, Communicate and Mitigate potential risks to managers and Clients

TEAMWORK

Follow the schedule or guidance provided by the Support Delivery Coordinator or the Support Function Owner
Follow Standard Operating Procedures (SOPs) for daily / weekly recurring tasks
Follow all our Security Procedures and Keeping a Vigilant Eye for Security Issues
Identify opportunities for improvement and make constructive suggestions for change
Contribute to the process of innovative change effectively
Undertake other duties as required

Numbers & Metrics

Billable Hours
Tickets Closed
Others to be determined on individual basis
Accountable to KPIs & Metrics but also in intangible metrics such as our Core Values

Skills and attributes

Desired

A love of (and ability to) Solve Problems & Challenges
The ability to speak both Geek and Human
Great Communication skills by being good/active listener
A deep desire to deliver an amazing Client Experience
The ability to keep up with & adapt to the fast-paced IT world
Must be able to type quickly and accurately while talking on the phone
Active driver's license
Basic understanding of support tools, techniques and how technology is used to provide services
Knowledge of IT applications, software & hardware
IT literate – advanced user level

Nice to Have

Experience using a Ticketing system / RMM Tool and PSA software
Experience providing support & troubleshooting via remote tools
Experience and knowledge of the M365 platform
IT Certifications such as A+, Net+, Sec+

Perks

Paid Health Insurance (~80% of premiums covered)
Supplemental Insurance plans offered
Paid Vacation & Holidays
Paid IT Certifications

Career Growth

For someone looking to progress their role, the L1 IT Support seat naturally leads into roles at Logivision such as: the L2 IT Support/Engineer seat. The seat is often a foot in the door in the IT world and as growth/experience is gained, can specialize further into other roles, such as Network Engineer, Project Engineer, Solutions Architect, Account Manager, Customer Support Coordinator, CTO, or Service Delivery Manager.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Ability to Commute:

Winesburg, OH 44690 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in canton oh

L1 IT Support Technician

IT Support Specialist

Tier 1 Help Desk Technician – MSP

Technology Assistant

IT Technician

Geek Squad Agent (Retail Store)

IT Technician - Apprentice

IT Support Specialist

Tier 1 Support Technician

Network Support Analyst

Help Desk Supervisor/Support Technician

IT Service Desk Analyst

HelpDesk Technician- Second Shift

Help Desk Support for POS Systems

Helpdesk Technician

Classroom Technology Specialist

IT Support Specialist

Community & Technical Support Services Administrator

IT&S Applications Trainer I

Service Desk Technician

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