Top 4 Hotel general manager Jobs in Carlsbad, Ca

HEAD OF HOTELS (HOTEL GENERAL MANAGER)
Merlin Entertainments —Carlsbad, CA
- $100,000 - $125,000 a year
- Full-time
- Mentoring
- Business Administration
- Senior level
- Health insurance
- Dental insurance
7d
General Manager - Hotel (FT) ("Gerente General - Hotel")
EVANS HOTELS LLC —La Jolla, CA
- $250,000 - $300,000 a year
- Weekends as needed
- Spanish
- 11+ years
- Senior level
- Free parking
- Dental insurance
Quick Apply
General Manager for Verise
GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
- $90,000 - $100,000 a year
- Full-time
- OSHA
- Sales
- Writing skills
Quick Apply

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GRAND PACIFIC HOTEL SERVICES LP —Carlsbad, CA
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HEAD OF HOTELS (HOTEL GENERAL MANAGER)

Merlin Entertainments -
Carlsbad, CA

Apply Now

Job Details

Full-time
$100,000 - $125,000 a year
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Vision insurance
Opportunities for advancement

Qualifications

Incident reporting compliance
Performance improvement leadership
Strategic management
Hotel housekeeping management
Team member evaluation
Reputation management
Operational risk management
Hotel strategy implementation
Employee engagement program (employee development activity)
Coaching
Corporate training
Hotel quality control
Customer satisfaction tracking
Employee engagement strategy
Performance feedback (performance evaluation method)
Managing hospitality teams
Hotel quality assurance
Inclusive leadership practices
Team development
Professional development support
Hospitality Management
Mentoring
Property management systems (PMS)
Business Administration
Operational excellence initiatives
Productivity software
Talent career development
Hotel and accommodations guest complaints handling
Implementation of strategic initiatives
Business operations

Full Job Description

What you'll bring to the team

Merlin - It's where we play

Merlin Entertainments

2.21K subscribers

Watch on

The Hotel General Manager (Internally known as the Head of Hotel Operations) is a pivotal Resort leader responsible for overseeing all aspects of the Hotel operations within the Resort. Reporting to the Director of Resort Operations & Experience, this position ensures seamless management of the Hotel team, focusing on guest satisfaction, team development, operational excellence, and adherence to brand and safety standards. The Head of Hotel leads and supports a dynamic team, driving strategic initiatives to enhance the guest experience and operational performance.

Qualifications & Experience

Key Responsibilities:

Oversee the daily operations of the Hotel, including housekeeping, front office, commercial and guest service functions.
Ensure the highest standards of maintenance, cleanliness, and presentation of hotel facilities, aligning with brand expectations. L
Collaborate with cross-functional teams to address and resolve operational challenges, ensuring a seamless guest experience.
Act as a key decision-maker during operational challenges, ensuring rapid resolution and maintaining guest satisfaction.
Oversee guest feedback resolution, ensuring timely and effective outcomes to maintain guest loyalty and brand reputation.
Act as Resort or Hotel Duty Manager as required
Proactively monitor and enhance guest satisfaction by addressing feedback and implementing service improvements.
Collaborate with Hotel Managers and wider team to identify and address skill gaps, ensuring teams are equipped to succeed.
Support planning and execution of operational readiness for peak seasons, events, and new openings.
Contribute to broader Resort and Merlin initiatives, providing insights and recommendations for improvement.
Use guest satisfaction metrics and insights to develop action plans for continuous service enhancement.
Drive team engagement initiatives, cultivating an inclusive and motivated workplace environment.
Lead, coach, and mentor the Hotel team, fostering a culture of accountability and excellence.
Support global functions with innovation and planning initiatives regarding to revenue management and future development
Work with Commercial and Business Support Team to develop and implement strategic initiatives to optimize Hotel operations and drive efficiency.
Build strong relationships with other Resort departments and partners, including Facilities, Food & Beverage, and Entertainment, to support integrated operations.
Conduct regular coaching sessions, performance reviews, and development programs to support career growth for team members.
Oversee compliance of policies and procedures set forth within the Merlin Entertainments Group Health, Safety and Security Policy.
Understand risk assessments and ensure reporting of any new risks as appropriate.
In cases of incidents or accidents ensure appropriate reporting is done in a timely and accurate manner.
Actively share ideas, comments, and suggestions for improving safety within their work areas with their appropriate line manager.
Other tasks as assigned and needed by the business.

Experience and Qualifications:

Proven leadership experience in managing large-scale hotel, or hospitality operations, including housekeeping, front office, and guest services.
Strong background in team development, employee engagement, and fostering a positive workplace culture.
Hands-on experience in delivering exceptional guest experiences and resolving guest complaints through service recovery processes.
Familiarity with property management systems (e.g., Opera) and task management tools (e.g., ALICE).
Degree or diploma in Hospitality Management, Business Administration, or a related field is desirable.
Proficiency in using guest service technologies and basic office applications (e.g., Microsoft Office Suite).

Benefits

Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
Paid Time Off (PTO).
Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
Recognition Programs and Rewards.
401(k) Program: Save for the future with company matching contributions.
Tuition Reimbursement Programs: Get support for further education and career growth.
Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Pay Range

Compensation between USD $100,000.00/Yr.-USD $125,000.00/Yr.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Apply Now

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hotel general manager jobs in carlsbad, ca

HEAD OF HOTELS (HOTEL GENERAL MANAGER)

General Manager - Hotel (FT) ("Gerente General - Hotel")

General Manager for Verise

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