Top 24 It help desk support Jobs in Carlsbad Ca

Technical Support Specialist - Education Technology
Pathway Innovations Inc —San Diego, CA
- $24 - $27 an hour
- Full-time
- Spanish
- Computer science
- Computer Science
- Paid holidays
- Health insurance
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3d
IT Technician
Cyfer Tech —Oceanside, CA
- $30.00 - $37.50 an hour
- 8 hour shift
- Background check
- Google Workspace
- Software troubleshooting
- Paid training
- Health insurance
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Up to 140K + sign-on bonus_ IT and IS Manager_11510
Leverages U.S. Inc. (Shigotosagashi.com) —San Diego, CA
- $100,000 - $140,000 a year
- Full-time
- 7 years
- Computer Science
- Bachelor of Science
- Dental insurance
- 401(k)
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12d
Help Desk Technician (Tier 1)
Networkz IT, LLC —San Diego, CA
- $25 - $32 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Paid holidays
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12d
IT Technician
Sumitomo Electric U.S.A. Holdings, Inc. —San Marcos, CA
- $20 - $22 an hour
- Full-time
- Computer Science
- Bachelor of Science
- Bachelor's degree
IT Support & Help Desk
Stego Industries —San Clemente, CA
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Background check
- Microsoft Excel
- Health insurance
- Dental insurance
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IT Systems Administrator
Eagle Paving —Poway, CA
- $31.25 - $40.85 an hour
- Full-time
- 5 years
- Office
- Windows
- Travel reimbursement
- Mileage reimbursement
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4d
HELP DESK SUPPORT I
Anchor General Insurance Group —San Diego, CA
- $20 - $22 an hour
- Full-time
- Computer Science
- English
- Office
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Help Desk Technician
C2 Financial —San Diego, CA
- $22 - $25 an hour
- Full-time
- Research
- Office
- In-person
- Paid holidays
- Dental insurance
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IT Support/Field Technician
IT TechPros —Escondido, CA
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
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IT Service Desk Specialist, Level II
3 Reasons Consulting —Camp Pendleton, CA
- Mid-level
- Windows
- Bachelor's degree
- Paid holidays
- Disability insurance
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IT Coordinator
CASINO PAUMA —Pauma Valley, CA
- Weekends as needed
- Mid-level
- High school diploma or GED
- 1 year
Sr. IT Service Desk Technician
Guild Mortgage Company LLC —San Diego, CA
- $24.23 - $33.39 an hour
- Monday to Friday
- Classroom
- Google Workspace
- Microsoft Excel
- AD&D insurance
- Disability insurance
Call Center Administrative Coordinator
Vista Community Clinic —Vista, CA
- $22 - $25 an hour
- Full-time
- Spanish
- Microsoft Excel
- Computer literacy
- Health insurance
- Dental insurance
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Software Developer
Procede Software LP —Solana Beach, CA
- $120,000 - $180,000 a year
- Full-time
- Hybrid work
- System design
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Member Experience Manager
EōS Fitness —Oceanside, CA
- $19.90 - $21.90 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
5d
Desktop Support
Proteam Solutions Inc. —Columbus, OH
Familiarity with IT service management tools and help desk ticketing systems. DEKSTOP SUPPORT TECHNICIAN POSITION SUMMARY: *Responsible for the configuration,…
$19 - $21 an hour
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it help desk support jobs near carlsbad ca

Technical Support Specialist - Education Technology

Pathway Innovations Inc -
San Diego, CA

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Job Details

Permanent | Full-time
$24 - $27 an hour
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

iOS support
Bug Tracking (Quality assurance practices)
iOS
Android support
Windows
Android
Wi-Fi protocol
Ethernet
macOS
Defect tracking tools
Technical Proficiency
Ticketing system technical support

Full Job Description

About HoverCam

HoverCam (Pathway Innovations & Tech Inc.) is an industry leader in educational technology and hardware innovation. For over a decade, we have developed advanced document cameras, interactive flat panels, and cutting-edge software solutions utilized in classrooms and corporate boardrooms worldwide. We pride ourselves on pushing the boundaries of edtech hardware, software integration, and edge AI technologies to empower educators and learners.

Position Overview

We are seeking a dedicated, tech-savvy Technical Support Specialist to join our team. In this role, you will serve as the frontline and tier-2 technical escalation point for our customers, school districts, enterprise clients, and reseller networks. You will diagnose and resolve hardware, firmware, and software integration issues across our ecosystem of document cameras, touch displays, and companion applications (such as Flex11 and our latest FlexAI platform).

The ideal candidate possesses a strong foundation in hardware troubleshooting, AV equipment, and Windows/Android OS environments, coupled with a passion for delivering exceptional customer experiences in the education and tech sectors.

Key Responsibilities

· Customer Technical Support: Diagnose and resolve complex Tier-1 and Tier-2 technical issues related to HoverCam hardware, document cameras, wireless casting products, interactive displays, and proprietary software applications via ticketing systems, email, phone, and remote sessions.

· Cross-Functional Collaboration: Collaborate closely with QA, product management, and engineering teams to escalate, document, and track firmware/software bugs, feature requests, and hardware anomalies.

· Documentation & Knowledge Base: Create, update, and maintain comprehensive internal knowledge base articles, troubleshooting guides, video walkthroughs, and FAQs for both end-users and reseller support teams.

· Deployment & Configuration Assistance: Guide educators, IT administrators, and enterprise users through initial device setup, USB/HDMI configurations, network integrations, and software driver installations.

· Hardware/Software QA Support: Partner with our quality assurance and engineering labs to replicate customer issues, test firmware patches, and validate hardware fixes before general release.

Qualifications & Requirements

· Experience: 2+ years of experience in technical support, IT helpdesk, or customer success, preferably within consumer electronics, AV integration, or the EdTech industry.

· Technical Proficiency: Strong working knowledge of Windows, macOS, Android, and iOS operating systems, alongside standard classroom/office connectivity protocols (USB 3.0, HDMI, Wi-Fi, Ethernet).

· Ticketing & Tools: Familiarity with helpdesk ticketing platforms (e.g., HubSpot, Zendesk, Jira Service Management) and remote diagnostic tools.

· Communication: Exceptional written and verbal communication skills with a proven ability to explain complex technical concepts clearly to non-technical educators and IT staff.

· Education: Associate's or Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.

Preferred Skills (Bonus Points)

· AV & EdTech Background: Hands-on experience troubleshooting classroom AV hardware, interactive whiteboards, or document cameras.

· Software & AI Tools: Experience supporting AI-driven software, classroom management suites, or video recording/streaming tools.

· Languages: Bilingual or multilingual capabilities (Spanish or Mandarin Chinese is a strong plus).

What We Offer

· Compensation: Competitive salary and performance-based incentives.

· Benefits: Comprehensive health, dental, and vision insurance packages.

· Time Off: Paid time off (PTO) and paid holidays.

· Career Growth: Opportunities for professional growth within a fast-paced, pioneering edtech and hardware environment.

Pay: $24.00 - $27.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

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it help desk support jobs in carlsbad ca

Technical Support Specialist - Education Technology

IT Technician

Up to 140K + sign-on bonus_ IT and IS Manager_11510

Help Desk Technician (Tier 1)

IT Technician

IT Support & Help Desk

IT Systems Administrator

HELP DESK SUPPORT I

Help Desk Technician

IT Support/Field Technician

IT Service Desk Specialist, Level II

IT Coordinator

Sr. IT Service Desk Technician

Call Center Administrative Coordinator

Software Developer

Member Experience Manager

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